VP (Voice Platform) Events

The following events are generated by the VP application and indicate a problem with the voice platform:

VP ADMIN001

Description:

The system uses this event to log command executions for display in the Administration History Log or in the Maintenance Log.

ADM001 messages show the Process ID, process name, executed command, and status.

Repair Procedure:

No corrective action is necessary.

VP AUDIX_FS0004

Description:

AUDIX voice messaging files were corrupted. Subscribers cannot send or receive messages. Subscribers might be hearing "System experiencing difficulties."

This alarm might occur if the system crashed or AUDIX was shutdown ungracefully.

Repair Procedure:

1. Stop the messaging software (voice system).
2. Start the messaging software (voice system).
3. Verify that users can create and retrieve messages. If users cannot create and retrieve messages, contact your remote support center.

VP CGEN001

Description:

The system detected an unexpected message about internal communications.

Repair Procedure:

• Contact your remote support center.

VP CGEN020

Description:

The system has no service assigned and does not answer calls.

Repair Procedure:

• See Administering Basic Channel and Number Settings for information on assigning service to channels.

VP CGEN023

Description:

A channel was returned to the default owner because of an abrupt exit of the prior channel owner. Any outstanding activities on the channel are canceled, and the channel is made available to take new calls.

Repair Procedure:

No corrective action is necessary.

VP CGEN024

Description:

The system failed to execute a process.

Repair Procedure:

• Contact your remote support center.

VP CGEN026

Description:

The system experienced a timeout failure when it attempted to idle the specified channel.

Repair Procedure:

• Contact your remote support center.

VP CGEN036

Description:

This is an informational message that occurs at startup.

Repair Procedure:

No corrective action is necessary.

VP CIOX001

Description:

The indicated file cannot be accessed for the reason listed in the message. Applications requiring playing from or recording to the file will be incomplete.

Repair Procedure:

• Contact your remote support center.

VP CIOX002

Description:

The indicated file cannot be reserved for the reason listed in the message. Applications requiring recording to the file will be incomplete.

Repair Procedure:

• Contact your remote support center.

VP CPU_DATAPEG

Description:

The system’s CPU usage exceeded configuration guidelines.

Repair Procedure:

• Contact your remote support center.

VP CRON001

Description:

The system detected that CRON was not running and started it.

Repair Procedure:

No corrective action is necessary.

VP FAX001

Description:

The fax could not be sent.

Repair Procedure:

This is an informational message. No corrective action is necessary.

VP FAX002

Description:

The fax could not be received.

Repair Procedure:

This is an informational message. No corrective action is necessary.

VP FAX004

Description:

The system cannot get the transmitting subscriber's information.

Repair Procedure:

This is an informational message. No corrective action is necessary.

VP FAX005

Description:

A general fax error occurred, such as a disconnect.

Repair Procedure:

This is an informational message. No corrective action is necessary.

VP ICK001

Description:

The integrity checking process has received an invalid request. The system is ignoring the request.

Repair Procedure:

• Contact your remote support center.

VP ICK002

Description:

The integrity checking process encountered an internal error.

Repair Procedure:

• Contact your remote support center.

VP ICK003

Description:

The integrity checking process received a command request.

Repair Procedure:

No corrective action is necessary.

VP ICK004

Description:

The integrity checking process was completed.

Repair Procedure:

No corrective action is necessary.

VP ICK005

Description:

The integrity checking process changed the state of the operating system kernel auto-reboot flag. The Maintenance Log message lists the new state.

Repair Procedure:

No corrective action is necessary.

VP ICK006

Description:

The integrity checking process took the identified action. The Maintenance Log message lists the action.

Repair Procedure:

No corrective action is necessary.

VP ICK007

Description:

The directory location for the integrity checking process’s file is accessible by nonauthorized users. The file is not secure and could be vulnerable to corruption that could have an impact on system functionality.

Repair Procedure:

• Contact your remote support center.

VP ICK008

Description:

A file used by the integrity checking process is accessible by non-authorized users. The file is not secure and could be vulnerable to corruption that could impact system functionality.

Repair Procedure:

• Contact your remote support center.

VP ICK009

Description:

The integrity checking process found and corrected a problem with the specified file.

Repair Procedure:

No corrective action is necessary.

VP ICK010

Description:

The integrity checking process found a file specified by a rule that does not meet the requirements of the rule. Depending upon the rule, the integrity checking process could attempt to correct the problem or simply report it.

Repair Procedure:

• If the message does not indicate that the problem has been automatically corrected, contact your remote support center.

VP ICK011

Description:

The integrity checking process is changing to the run level listed in the message. A change in run levels affects which rules are in force.

Repair Procedure:

No corrective action is necessary.

VP INIT002

Description:

The system cannot find a circuit card.

Repair Procedure:

• Contact your remote support center.

VP INIT003

Description:

The system recognized a new circuit card.

Repair Procedure:

No corrective action is necessary.

VP INIT004

Description:

The system has taken administrative action to renumber channels.

Repair Procedure:

No corrective action is necessary.

VP INIT008

Description:

The system detected a change in the voice system hardware and automatically renumbered the channels.

Repair Procedure:

No corrective action is necessary.

VP KERNEL_MEMPEG

Description:

The system is using too much kernel memory (kmem).

Repair Procedure:

• Determine the frequency of the event's occurrence. If the event is occurring:
  • Only during the system's peak traffic hours, you might need to purchase additional resources. Contact your sales representative to purchase additional resources.
  • At times other than the peak traffic hours, contact your remote support center.

M_CGEN024

Description:

The system failed to execute a process.

Repair Procedure:

• Contact your remote support center.

VP MTC002

Description:

The card state for the identified card or channel changed as the result of an external action.

Repair Procedure:

No corrective action is necessary.

VP MTC003

Description:

The card state for the identified card changed to broken. Applications dependent on this card will not function.

Repair Procedure:

• Contact your remote support center.

VP MTC004

Description:

The system started diagnostics on the card listed in the Maintenance Log message.

Repair Procedure:

No corrective action is necessary.

VP MTC005

Description:

The indicated card successfully passed all performed diagnostics.

Repair Procedure:

No corrective action is necessary.

VP MTC008

Description:

A clock is present on the card listed in the Maintenance Log message.

Repair Procedure:

No corrective action is necessary.

VP MTC011

Description:

TDM diagnostics passed.

Repair Procedure:

No corrective action is necessary.

VP MTC012

Description:

TDM diagnostics started.

Repair Procedure:

No corrective action is necessary.

VP PAGE_SCANSPEG

Description:

The system is experiencing too many page scans per second.

Repair Procedure:

• Contact your remote support center.

VP SPDM008

Description:

The speech disk manager started.

Repair Procedure:

No corrective action is necessary.

VP THR001

Description:

The system exceeded the threshold level for messages.

Repair Procedure:

• Contact your remote support center.

VP TRIP002

Description:

Corrupt data has been detected on the system.

Repair Procedure:

• No corrective action is necessary. This is an informational message.

VP TRIP005

Description:

The channel listed in the message lost loop current. If the loop current is lost during a call, the call terminates and the system automatically takes the channel out of service. The channel automatically returns to service when the loop current returns.

Repair Procedure:

• No corrective action is necessary. This is an informational message.

VP TRIP006

Description:

The loop current has been restored.

Repair Procedure:

• No corrective action is necessary. This is an informational message.

VP TRIP007

Description:

The channel listed in the message lost loop current and changed its state to FOOS (facility out-of-service). If the loop current is lost during a call, the call terminates and the system automatically takes the channel out of service. The channel automatically returns to service when the loop current returns.

Repair Procedure:

1. Verify that the line is plugged into the channel indicated and the appropriate switch connections are made.
2. Examine the line cord for damages, and replace the cord if it is damaged.
3. Test the line by plugging in a telephone set.
4. If the problem persists, contact your remote support center.

VP UNIX001

Description:

The operating system kernel detected an error and logged it to the system console. The INTUITY system software then placed a copy of the message into the Maintenance Log.
UNIX001 messages are informational messages. The impact of the event on voice system functionality depends on the content of the message and the severity of the problem.

Repair Procedure:

• Contact your remote support center.

VP UNIX002

Description:

The operating system kernel detected an error. The type of error present then determines the impact on the system. These errors might not cause the system to stop, but they usually indicate that system functionality is impaired.

Repair Procedure:

• Contact your remote support center.

VP VCHK001

Description:

More than 80% of the purchased hours are being used.

Repair Procedure:

1. Ask subscribers to delete unneeded messages.
2. Stop the messaging software (voice system).
3. Start the messaging software (voice system).
4. If the problem still exists, purchase additional hours of speech. For more information, contact your Avaya sales representative.

VP VROP001

Description:

The user’s attempt to run an administrative command, for example, list phrases, add a phrase to the speech file system, copy a phrase from the speech file system to a operating system file, or erase a phrase, has failed. Call processing is not affected.

Repair Procedure:

• Contact your remote support center.

VP VROP013

Description:

The system is not able to guarantee that speech gaps will not occur. Gaps can occur between phrases or within a phrase.

Repair Procedure:

• Contact your remote support center.

VP VROP016

Description:

A phrase in the speech file system is corrupt. The phrase cannot be played or removed until the problem is corrected. Call processing for other phrases is not affected.

Repair Procedure:

• Contact your remote support center.

VP VROP017

Description:

The system detected some type of anomaly while performing the action listed in the Maintenance Log entry. The voice response action might not have been completed successfully.

Repair Procedure:

• Contact your remote support center.

VP VROP021

Description:

The system reached the maximum number of customer input and output processes, therefore delaying speech playback. Excessive load on the system can cause this condition.

Repair Procedure:

No corrective action is necessary. This is an informational message that indicates a condition that is not severe.

VP VROP023

Description:

The system experienced a stutter in speech.

Repair Procedure:

No corrective action is necessary.

VP WIO_DATAPEG

Description:

The system’s input/output wait times exceeded the configuration guidelines.

Repair Procedure:

• Contact your remote support center.

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