Replacing the Platform

The components that can be replaced on the S3210 Message Server platform are the analog-line interface card, the keyboard and mouse, modem, the monitor, and their associated cables. If another system component fails, such as the hard drive or the CD-ROM, the entire platform must be replaced. If a component that requires a platform replacement fails, contact a technical support representative for instructions on obtaining a replacement platform.

When you receive the replacement platform, you must complete the following steps to return the system to service:

1. Unpack the replacement platform. You will be reusing the peripheral devices and cables from the old platform.
2. Disconnect the monitor, keyboard/mouse, modem, RJ-11 lines, and LAN cable from the old platform. Label or carefully note the channel for each RJ-11 line as you unplug it.
3. Connect the monitor, keyboard/mouse, and modem to the new platform. If you need additional information, see Connecting Peripheral Devices.
4. Connect the LAN cable to COM2 on the new platform.
5. Connect the RJ-11 phone lines into the correct channel on the new platform. If you need additional information, see Connecting the Analog-line Interface Cards.
6. Restore power to the system.
7. Log into the system as sa, using the default sa password of sapasswd. When prompted, change your password from the default.
8. Load the Switch Integration software.
9. Load the language packages that were installed on the original platform. Otherwise, you will be prompted to install those packages when you attempt to restore the system and the restore operation will be halted.
10. Restore the system from the backup.
11. Verify the customer options.
12. Test the system.

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