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Intuity AUDIX Internet Directory

Overview of Intuity AUDIX Internet Directory

The Internet Directory feature is available with the Intuity AUDIX Release 5.0, Internet Messaging feature. This feature enables the Intuity AUDIX server to create an Internet directory with subscriber names, email addresses, and extensions from the Intuity AUDIX subscriber information.


 

Note: Note: LDAP stands for Lightweight Directory Access Protocol. LDAP has become the standard for Internet-based applications to use for access to directory information.

External email clients can use their LDAP directory server to look up these email addresses and extensions.

Topics in this section include:

Enabling the Internet Directory Feature

When Internet Messaging is purchased, the default for the Internet Directory feature is OFF. You must contact your certified Avaya service representative to enable this feature.

To view whether this option is enabled, from the Avaya Intuity Main Menu select Feature Options.

When the Internet Directory feature is first turned ON, the Internet Directory is automatically created and populated with the names, email addresses, and extension numbers of local Intuity AUDIX subscribers as listed on the AUDIX Subscriber Screen.

This directory is located on the message server and is automatically updated whenever subscriber names, email addresses, or extensions are changed.

Administration

The Internet Directory feature requires no separate administration. When you add, change, and delete subscribers in the Subscriber screen or with the Administration and Data Acquisition Package (ADAP), the Internet Directory is automatically updated to reflect any changes to the name, extension, and email address. You cannot directly modify the Internet Directory.

The Internet Directory is accessed from the LDAP interface that is on the Intuity AUDIX server. The LDAP server integration is automatically created and administered. If the Internet Directory is not created or cannot be accessed after configuring one of the email products for LDAP, contact your certified Avaya service representative.


 

Note: If the email field on the AUDIX Subscriber Screen is blank, the email field in the Internet Directory is also blank. This field does not display the Intuity AUDIX Internet Messaging address based on the extension. You will need to update the email address field on the Subscriber screen to propagate this address to the Internet Directory.

If the Intuity AUDIX server's domain name is changed, the system administrator must manually change the email address in the Subscriber screen or the Internet Directory will not reflect the change.

Accessing the Internet Directory

The Internet Directory is located on the message server. External clients can use the following to access the Internet Directory.

System administrators will need to inform outside email users about how to access the Intuity AUDIX Internet Directory. Before the directory can be accessed, the following information must be configured in LDAP directory properties for the email program on the client:

The procedures required for users to add this directory to their email service are different for each of the email products. Below are some general procedures, but this information is subject to change. The email users should be told to review the online Help on their email service for instructions about how to set up a new LDAP directory service.

Setting Up Microsoft Outlook to Access Internet Directory


 

Note: Other versions of Microsoft Outlook can have a different administrative interface than the one described below. Review the Microsoft Outlook Help for the correct set up instructions. The Corporate or Work Group version cannot be used.

To add the server to the Search Directory list using Microsoft Outlook 97 or later, Internet Mail version only or Microsoft Express:

  1. From the toolbar, pull down Tools/Accounts, and then select the Directory Service tab.
  2. Select Add and then select Directory Service.
  3. Follow the screens and enter the information as follows:
      1. Enter the Intuity AUDIX Internet address for the Internet directory (LDAP) server.
      2. Do not check "My LDAP server requires me to log on."
      3. Click Yes for "Do you want to check addresses using this directory service."
  4. Continue to the next screen and enter a descriptive name for the Internet Directory.
  5. Continue to the next screen and click Finish.
  6. Select the LDAP directory server from the list under the Directory Service tab.
      1. Select Properties and then Select the Advanced tab.
      2. Change Search Base to O=Avaya,C=US

        3. This restricts the search to this specific directory.

The directory can now be used to search for Intuity AUDIX email addresses. An Outlook Help file available with the directory explains how to use the LDAP service to look up addresses.

Setting Up Netscape Communicator to Access Internet Directory

To add the Internet Directory to your Search Directory list using Netscape 4.5 or later, from Netscape, edit the preferences.

  1. From the tool bar of Netscape Communicator, select Communicator and then Address Book.
  2. Select File, New Directory. The system displays the Netscape Directory Server Dialog Box.
  3. Complete the fields in this box as follows:
  4. Click OK. The Search Directory lists the Internet Directory name.

The directory can now be used to search for Intuity AUDIX email addresses. A Netscape Help file available with the directory explains how to use the Search Dialog Box to look up addresses.

Setting Up Eudora to Access Internet Directory

To add the server to your Search Directory list using Eudora Pro Email 4.1 or later, edit the preferences.

  1. From Tools, select Directory Services. The system displays the Eudora Directory Services Dialog Box.
  2. Select LDAP from the Protocols list and click New Database.
  3. In the Modify Database dialog box, enter a descriptive name for the Internet Directory.
  4. In the Server Information block, complete the following fields:
  5. Select the Search Options tab. In the Search Base field enter O=Avaya,C=US
    Do not make any other changes.
  6. Select the Attributes tab, and click Add.
      1. In the Attribute Name field, enter "TelephoneNumber"
      2. In the Presented As field, select Phone(w).
      3. Click OK.
  7. Again from the Attributes tab, click Add.
      1. In the Attribute Name field, enter "mail"
      2. In the Presented As field, select Email(w).
      3. Click OK.
  8. Click OK. Close the dialog boxes to return to the Directory Services view.
  9. In the Databases field, check the box for the Intuity AUDIX LDAP directory.

The directory can now be used to search for Intuity AUDIX email addresses. The Eudora Pro Email Help file available with the directory explains how to use the Directory Services window to look up addresses.

Checking the Alarm Log

Errors that occur in the Internet Directory are sent to the Intuity AUDIX alarm log. The alarm log contains descriptions of all significant problems detected by the system. The alarm log contains active alarms and resolved alarms; that is, alarms that are corrected either automatically or manually by repair procedures. The system administrator should check this log on a daily basis.

To check the alarm log for Internet Directory problems:

  1. Follow the steps in Accessing the Alarm Log through the AUDIX Administration Screen to display the alarm log.
  2. Check the Resource Type column for Server alarms.
  3. Check the Location field of any trusted server entries.

    4. The system displays the trusted server ID for the machine that created the alarm.

  4. Press F1 (Cancel).

    5. The cursor returns to the command line, and the system displays the following message:

    Command Successfully Completed.

  5. Enter exit or another administrative command at the enter command: prompt.
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