Administering Subscriber Information

Administering Subscriber Information

Administering Voice Director Subscriber Information on the Intuity AUDIX System

Voice Director subscriber information is distributed across several screens on the Intuity AUDIX and the Windows workstation.

Note: The screens described in this section are available only to administrators with administrator privileges.

Topics include:

Intuity AUDIX Subscriber Screen

Class of Service Screen

Voice Director Subscriber Screen

Voice Director Administration Screen

Voice Director Name List Screen

Intuity AUDIX Subscriber Screen

The Intuity AUDIX Subscriber screen provides subscriber name information for the Intuity AUDIX system. See Class of Service Screen.

The Intuity AUDIX Subscriber screen and the Class of Service screen have several features that can be turned on for an Intuity AUDIX subscriber. However, the only feature used by Voice Director is the Addressing Format feature. The Addressing Format feature indicates the default mode for addressing messages and transferring calls.

Class of Service Screen

The Intuity AUDIX Class of Service screen contains many features required by an Intuity AUDIX subscriber. However, only the Addressing Format field is required for Voice Director. Currently, the administrator can enter only two options in the Addressing Format field. These options are extension and name. However, when Voice Director is turned on, two new options are available. The extension is modified to allow for extension-speech, or ext-spch, and name is modified to allow for name-speech, or nam-spch. See User Administration for a complete description of the Class of Service screen.

Voice Director Subscriber Screen

The Voice Director Subscriber Screen screen is used for name data administration. This screen provides access for entering pronunciation and telephone dialing information. The following table provides descriptions and valid values for each field in the screen. The subscriber name used for this example is James David Smith.

Table: Field Definitions—Voice Director Subscriber Screen

Field Name

Valid Entries

Definition

Name:

Smith, Jim

The Name: field contains the preferred full name of the subscriber. The Intuity AUDIX subscriber database generates the information in this field.
Note: The Intuity AUDIX system does not place any requirements on how a name is entered into the Name: field. By convention, most names are entered in the form of last name, first name.

Extension:

7950

The Extension: field contains the extension of the subscriber. The Intuity AUDIX subscriber database generates the information in this field.

1. Spoken Name:

Jim Smith

The first Spoken Name: field, also known as the primary spoken name field, contains the spoken name of the subscriber. Voice Director automatically generates the spoken name when the name is entered in the Name field. However, the administrator can modify the name if necessary.

Phoneme String:

Ji"m sm"iT

This is the phonetic translation for the primary spoken name. The Phoneme String: fields are generated by running the spoken name through the Text-to-Speech application. If the Spoken Name: field is changed, the Phoneme String: field is regenerated.

2. Spoken Name:

David Smith

The second Spoken Name: field, also known as the secondary spoken name field, provides space for a nickname. There are two ways of entering this information: You can enter the secondary spoken name using the command change avd subscriber or using the Voice Director Pronunciation Editor.

Phoneme String:

dAvid sm"iT

This is the phonetic translation for the secondary spoken name. The Phoneme String: fields are generated by running the Spoken Name through the Text-to-Speech application. If the Spoken Name: field is changed, the Phoneme String: field is regenerated.

Complete Phone Number:

6148607950

The Complete Phone Number: field contains the telephone number used by the Name Dialing application when transferring a call. See Voice Director Name List Screen Field Entries for additional information on completing the Local Number Prefix.

Viewing the Voice Director Subscriber Screen

To view an Voice Director Subscriber screen:

Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

Enter display AVD subscriber extension at the enter command: prompt, where extension is the subscriber's Intuity AUDIX extension number.

The system displays the Voice Director Subscriber Screen screen associated with the extension indicated.

Editing the Voice Director Subscriber Screen

To edit an Voice Director Subscriber screen:

Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

Enter change AVD subscriber extension at the enter command: prompt, where extension is the subscriber's Intuity AUDIX extension number.

The system displays the Voice Director Subscriber Screen screen associated with the extension indicated.

Press the TAB key to move the cursor to the desired location and make the necessary changes. You can modify only the fields that include an underscore.

Press F3 to save your changes.

Press F1 to exit.

Voice Director Administration Screen

The Voice Director Administration Screen screen provides information about the Voice Director server resources. This screen is only available if the Voice Director feature is purchased.

Table: Field Definitions—Voice Director Administration Screen

Field Name

Definition

Remote Access IP Address

The Remote Access IP Address is a reserved static IP address on your network. Avaya technicians use this address to establish a connection with your network to administer and troubleshoot the Voice Director server.

Pronunciation Editor Password

The Pronunciation Editor Password is the password used to obtain administrator access to the Voice Director Pronunciation Editor. See The Voice Director Pronunciation Editor Login Screen for an overview of the different authorizations available.

Voice Director Server Address

The Voice Director Server Address is the IP address of the Voice Director computer. When an Intuity AUDIX machine is connected to an Voice Director server, the Intuity AUDIX machine automatically adds the IP address to the Voice Director Administration screen.
Note: The Voice Director Server Address is display only.

Number of Sessions

The Number of Session indicates the number of simultaneous Voice Director users that can use the system at one time.

Maximum Number of Sessions

The Maximum Number of Sessions is the total number of services purchased for the Intuity AUDIX Voice Director server network. This number is set at the factory based on the purchase contract. However, as your system grows, additional services can be purchased.
Note: The Maximum Number of Sessions is display only.

Viewing the Voice Director Administration Screen

To view the Voice Director Administration screen:

Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

Enter display avd admin at the enter command: prompt.

The system displays the Voice Director Administration Screen screen.

Editing the Voice Director Administration Screen

To edit the Voice Director Administration screen:

Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

Enter change avd admin at the enter command: prompt.

The system displays the Voice Director Administration Screen screen.

Use the TAB key to move the cursor to the desired location and make the necessary changes. You can modify only the fields that include an underscore.

Press F3 to save your changes.

Press F1 to exit.

Note: You must stop and restart the Voice Director service on the Voice Director server to activate any changes made to the Voice Director Administration screen. See Troubleshooting for information on stopping and starting the Voice Director service.

Voice Director Name List Screen

The Voice Director Name List Screen screen captures machine and dialing information for the Intuity AUDIX machines administered on the Voice Director network. For information describing specific name dialing configurations, see Voice Director Name List Screen Field Entries, Configuring Networked Remote Hosts, and Configuring the Interchange Node.

Note: Subscribers on a remote machine are not included in the pronunciation database until the second day after adding the IP address to the Voice Director Name List screen. If the IP address is a local host machine address, it may take up to 10 minutes to create the pronunciation database.

Table: Field Definitions—Voice Director Name List Screen

Field Name

Definition

Local Number Prefix:

The Local Number Prefix: field is used to generate the Complete Phone Number: field located on the Voice Director Subscriber screen.

Outdialing Prefix:

The Outdialing Prefix: field is used to specify access codes required to dial an outside number.

Long Distance Enabled:

The Long Distance Enabled: field is a Yes or No field that controls the ability of the Name Dialer to transfer calls out of the local calling area. If this field is set to No, only local subscribers are included in the name list. Remote users are not recognized.

Name Confirmation:

The Name Confirmation: field is display only.

Interchange Node:

A node is a processing location that has a unique network address or name. If Intuity Interchange is connected to the network, the Interchange Node: address is indicated in this field.

Audix Node

An Audix Node is an Intuity AUDIX machine that is networked with other Intuity AUDIX machines. The Audix Node fields contain the names of the networked nodes.
Note: You cannot enter information into the Audix Node: field until the day after turning on the feature. Once a nightly audit is complete, you can add information to the field.

Access Code

The Access Code is a set of digits required when dialing out. Local nodes, which contain local numbers, do not require an access code.

Current Voice Director Server Capacity:

The Current Voice Director Server Capacity: field provides capacity information for the Voice Director Spoken Name Addressing feature. The numbers indicate:

Percentage of grammar consumed, for example, 20%

Total number of names, for example, 4,000

Maximum number of names allowed, for example, 20,000

Note: The maximum number of names is indicated in the Features Options screen. This screen is display only.

Viewing the Voice Director Name-List Screen

To view the Voice Director Name-List screen:

Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

Enter display avd name-list at the enter command: prompt.

The system displays the Voice Director Name List Screen screen.

Editing the Voice Director Name-List Screen

To edit the Voice Director Name-List screen:

Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

Enter change avd name-list at the enter command: prompt.

The system displays the Voice Director Name List Screen screen.

Use the TAB key to move the cursor to the desired location and make the necessary changes. You can modify only the fields that include an underscore.

Press F3 to save your changes.

Press F1 to exit.

Note: The screens described in this section are available only to administrators with administrator privileges.

Table: Field Definitions—Voice Director Subscriber Screen
Field Name	Valid Entries	Definition
`Name:`	Smith, Jim	The `Name`: field contains the preferred full name of the subscriber. The Intuity AUDIX subscriber database generates the information in this field. Note: The Intuity AUDIX system does not place any requirements on how a name is entered into the `Name:` field. By convention, most names are entered in the form of last name, first name.
`Extension:`	7950	The `Extension`: field contains the extension of the subscriber. The Intuity AUDIX subscriber database generates the information in this field.
`1. Spoken Name:`	Jim Smith	The first `Spoken Name:` field, also known as the primary spoken name field, contains the spoken name of the subscriber. Voice Director automatically generates the spoken name when the name is entered in the `Name` field. However, the administrator can modify the name if necessary.
`Phoneme String:`	Ji"m sm"iT	This is the phonetic translation for the primary spoken name. The `Phoneme String:` fields are generated by running the spoken name through the Text-to-Speech application. If the `Spoken Name:` field is changed, the `Phoneme String:` field is regenerated.
`2. Spoken Name:`	David Smith	The second `Spoken Name:` field, also known as the secondary spoken name field, provides space for a nickname. There are two ways of entering this information: You can enter the secondary spoken name using the command change avd subscriber or using the Voice Director Pronunciation Editor.
`Phoneme String:`	dAvid sm"iT	This is the phonetic translation for the secondary spoken name. The `Phoneme String:` fields are generated by running the Spoken Name through the Text-to-Speech application. If the `Spoken Name:` field is changed, the `Phoneme String:` field is regenerated.
`Complete Phone Number:`	6148607950	The `Complete Phone Number:` field contains the telephone number used by the Name Dialing application when transferring a call. See Voice Director Name List Screen Field Entries for additional information on completing the `Local Number Prefix`.

Table: Field Definitions—Voice Director Administration Screen
Field Name	Definition
`Remote Access IP Address`	The `Remote Access IP Address` is a reserved static IP address on your network. Avaya technicians use this address to establish a connection with your network to administer and troubleshoot the Voice Director server.
Pronunciation Editor Password	The `Pronunciation Editor Password` is the password used to obtain administrator access to the Voice Director Pronunciation Editor. See The Voice Director Pronunciation Editor Login Screen for an overview of the different authorizations available.
`Voice Director Server Address`	The `Voice Director Server Address` is the IP address of the Voice Director computer. When an Intuity AUDIX machine is connected to an Voice Director server, the Intuity AUDIX machine automatically adds the IP address to the Voice Director Administration screen. Note: The `Voice Director Server Address` is display only.
`Number of Sessions`	The `Number of Session` indicates the number of simultaneous Voice Director users that can use the system at one time.
`Maximum Number of Sessions`	The `Maximum Number of Sessions` is the total number of services purchased for the Intuity AUDIX Voice Director server network. This number is set at the factory based on the purchase contract. However, as your system grows, additional services can be purchased. Note: The `Maximum Number of Sessions` is display only.

Note: You must stop and restart the Voice Director service on the Voice Director server to activate any changes made to the Voice Director Administration screen. See Troubleshooting for information on stopping and starting the Voice Director service.

Note: Subscribers on a remote machine are not included in the pronunciation database until the second day after adding the IP address to the Voice Director Name List screen. If the IP address is a local host machine address, it may take up to 10 minutes to create the pronunciation database.

Table: Field Definitions—Voice Director Name List Screen
Field Name	Definition
`Local Number Prefix:`	The `Local Number Prefix:` field is used to generate the `Complete Phone Number:` field located on the Voice Director Subscriber screen.
`Outdialing Prefix:`	The `Outdialing Prefix:` field is used to specify access codes required to dial an outside number.
`Long Distance Enabled:`	The `Long Distance Enabled:` field is a Yes or No field that controls the ability of the Name Dialer to transfer calls out of the local calling area. If this field is set to No, only local subscribers are included in the name list. Remote users are not recognized.
`Name Confirmation:`	The `Name Confirmation:` field is display only.
`Interchange Node:`	A node is a processing location that has a unique network address or name. If Intuity Interchange is connected to the network, the `Interchange Node:` address is indicated in this field.
`Audix Node`	An `Audix Node` is an Intuity AUDIX machine that is networked with other Intuity AUDIX machines. The `Audix Node` fields contain the names of the networked nodes. Note: You cannot enter information into the `Audix Node:` field until the day after turning on the feature. Once a nightly audit is complete, you can add information to the field.
`Access Code`	The `Access Code` is a set of digits required when dialing out. Local nodes, which contain local numbers, do not require an access code.
`Current Voice Director Server Capacity:`	The `Current Voice Director Server Capacity:` field provides capacity information for the Voice Director Spoken Name Addressing feature. The numbers indicate: Percentage of grammar consumed, for example, 20% Total number of names, for example, 4,000 Maximum number of names allowed, for example, 20,000 Note: The maximum number of names is indicated in the Features Options screen. This screen is display only.

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