Using Name Addressing

Spoken Name Addressing

With Voice Director, Spoken Name Addressing provides a user the ability to address a message to an Intuity AUDIX subscriber by speaking the subscriber's name. Because this feature is concurrently available with Dial by Name or Dial by Extension, a user can switch between Spoken Name Addressing and Dial by Name by pressing * M O. It is recommended that Spoken Name Addressing be set as the default addressing format. If you choose another feature as the default addressing format, see Class of Service screen for administering default options.

Topics include:

• Defining Spoken Name Addressing
• Addressing Messages Using Spoken Name Addressing

Defining Spoken Name Addressing

There are two methods of activating Spoken Name Addressing. A user can activate the feature while placing a call in an Intuity AUDIX system using or an administrator can set Spoken Name Addressing to be the subscriber's default addressing format.

If Spoken Name Addressing is available when a call is placed, the Intuity AUDIX prompts the caller to speak the recipient's name. If the feature is not running, the caller hears a message indicating that the feature is currently not available.

Spoken Name Addressing offers three options that can be voice activated. They are:

• Sending or forwarding a message
• Transferring to an extension using
• Creating a list

See Addressing Messages Using Spoken Name Addressing for the various methods of addressing a message.

Addressing Messages Using Spoken Name Addressing

Spoken Name Addressing can be administered in different ways.

With Spoken Name Addressing, a user can send a message to one or more recipients. When addressing a message to one recipient, the caller speaks a name and presses #. When addressing a message to two or more recipients, the caller speaks the name of each recipient. The Voice Director server recognizes the spoken input and the Intuity AUDIX application plays the prerecorded name for confirmation. To delete an addressed subscriber, press * D immediately after hearing the name spoken back.

The following examples show the different call flows available with the Spoken Name Addressing feature.

Using Spoken Name Addressing when it is not Set as the Default

The following is a typical call flow where Spoken Name Addressing is not set as the default feature. The following provides an example of how to address one message to several recipients:
 

System Prompt	Caller Response
"To record messages, press 1, to get messages press 2..."	Presses 1 to record a message
"To send only a FAX press pound."	Records a message and presses #
"Enter extension and pound sign, if finished press pound."	Presses * MO to activate Spoken Name Dialing
"Speak a name." <beep>	Speaks "Bill Smith"
"Bill Smith" <beep>	Speaks "Jack Jones"
"Jack Jones" <beep>	Speaks "Mary King"
"Mary King"	Presses #.
"To make private press 1, for priority press 2 ..."
Note: If Voice Director returns an incorrect name, press * D to delete the name from the list. If you get an unwanted name, review the names in the list by pressing * 1.

Using Spoken Name Addressing when Dial by Name Set as the Default

The following is a typical call flow where Dial by Name is set as a default feature but Spoken Name Addressing is not set as a default feature.
 

System Prompt	Caller Response
"To record messages, press 1, to get messages press 2 ..."	Presses 1
"To send only a FAX press pound."	Records a message and presses #
"Enter last name and pound sign, if finished press pound."	Presses * M O
"Speak a name." <beep>	Speaks "Bill Smith"
"Bill Smith" <beep>	Presses 5 6 6 3 7 #
"Jack Jones" <beep>	Speaks "Mary King"
"Mary King"	Presses #
"To make private press 1, for priority press 2 ..."
Note: The sequence 5 6 6 3 7 is "Jones" spelled using the telephone touchtone keypad.

Using Spoken Name Addressing as the Default

The following is a typical call flow where Spoken Name Addressing set as a default feature. In this case, the subscriber can either speak a name or enter an extension using touchtones.
 

System Prompt	Caller Response
"To record messages, press 1, to get messages press 2 ..."	Presses 1
"To send only a FAX press pound, otherwise..."	Records a message and presses #
"Speak a name." <beep>	Speaks "Bill Smith"
"Bill Smith" <beep>	Presses 1 2 3 4 #
"Jack Jones" <beep>	Speaks "Mary King"
"Mary King"	Presses #
"To make private press 1, for priority press 2 ..."

 

Note: The sequence 1 2 3 4 is the 4-digit extension for Jack Jones.

Toggle to Spoken Name Addressing When Voice Director is Unavailable

The following is a typical call flow for a caller who switches to Spoken Name Addressing but Voice Director is not available.
 

System Prompt	Caller Response
"To record messages, press 1, to get messages press 2 ..."	Presses 1
"To send only a FAX press pound, otherwise ..."	Records a message and presses #
"Enter extension and pound sign, if finished press pound."	Presses * M O
"Spoken Name Addressing is not currently available. Enter extension and pound sign. If finished press pound."	Presses 1 2 3 4 #
"Jack Jones"	Presses #
"To make private press 1, for priority press 2..."

Default Spoken Name Addressing When Voice Director is Unavailable

The following is a typical call flow for a caller who attempts to use Spoken Name Addressing but Voice Director is not available. In this example, if Voice Director is unavailable, the system automatically asks for an extension.

 

System Prompt	Caller Response
"To record messages, press 1, to get messages press 2 ..."	Presses 1
"To send only a FAX press pound."	Records a message and presses #
"Spoken Name Addressing is not currently available. Enter extension and pound sign. If finished press pound."	Presses 1 2 3 4 #
"Jack Jones"	Press #
"To make private press 1, for priority press 2 ..."

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