TOC Index Search

 

Testing Voice Messaging and the Multilingual Feature

This section describes how to test Avaya Intuity voice messaging. This process includes testing:

Testing Call Answer

Complete the procedures in this section for:

Creating and Sending a Call Answer Test Message

To create and send a call answer test message:

  1. Call the test-1 extension from the test-2 extension. Allow the Intuity AUDIX to answer.
  2. Speak into the telephone and record the following or a similar test message after the tone:

    3. "This is a test Call Answer message for Intuity AUDIX."

  3. Hang up the test-2 telephone to disconnect.
  4. Continue with Verifying Receipt of the Call Answer Test Message.
Verifying Receipt of the Call Answer Test Message

To verify the receipt of the call answer test message:

  1. Check the message waiting indicator (MWI) on the test-1 extension. The MWI will be either a light, a screen display, or a dial-tone stutter.

    2. If the MWI does not indicate that a call was received, there may be a problem with the switch integration or switch integration software, or the wrong switch number may be administered for the test telephone. If problems exist, review the subscriber administration entries.

  2. Dial the integrated message retrieval number from the test-1 telephone.
  3. Press when Intuity AUDIX asks for the extension.

    4. If you must enter the extension of the test-1 telephone to retrieve the message, the channel mapping may have AUDIX assigned instead of *DNIS_SRV or the switch link may be down. See Mapping Channels to Switch Extensions for channel assignment information.

  4. Press when Intuity AUDIX asks for the password.
     

    Note: If the system is administered to require a longer password, you may have to change the password. Follow the voiced instructions if this occurs, and supply a password of your own choice.

  5. Voice in the name "test-1" if prompted to do so. Intuity AUDIX will provide instructions.
  6. Press to retrieve messages.
  7. Press to hear the message. If the message quality is not satisfactory, contact your remote support center.
  8. Hang up the test-1 telephone to disconnect.
  9. Check the MWI on the test-1 telephone again. The MWI should be off. If the MWI is not off, contact your remote support center.
  10. Continue with Deleting the Call Answer Test Message.
Deleting the Call Answer Test Message

To delete the call answer test message:

  1. Dial the Intuity AUDIX message retrieval number.
  2. Press when Intuity AUDIX asks for the extension.
  3. Press or enter the password assigned in Step 4 above when Intuity AUDIX asks for the password.
     

    Note: If the system is administered to require a longer password, you may have to change the password. Follow the voiced instructions if this occurs, and supply a password of your own choice.

  4. Press to retrieve messages.

    5. The system plays the date and time for the message.


     

    Tip: is the same as .

  5. Press to delete your test message.
  6. Hang up the test-1 telephone to disconnect.
  7. Continue with Testing Voice Mail.

Testing Voice Mail

Complete the procedures in this section for:

Creating and Sending a Voice Mail Test Message

To create and send a voice mail test message:

  1. Dial the integrated message retrieval number from the test-1 telephone.
  2. Press when Intuity AUDIX asks for the extension.
  3. Press when Intuity AUDIX asks for the password.
     

    Note: If the system is administered to require a longer password, you may have to change the password. Follow the voiced instructions if this occurs, and supply a password of your own choice.

  4. Press to create an Intuity AUDIX message.
  5. Speaking into the telephone, record the following or a similar test message after the tone.

    6. "This is a test Voice Mail message for Intuity AUDIX."

  6. Press to approve your message.
  7. Enter the extension number for the test-2 telephone when Intuity AUDIX asks you for the extension.
  8. Press .
  9. Press to deliver the test message to the test-2 extension.
  10. Hang up the test-1 telephone to disconnect.
  11. Continue with Verifying Receipt of the Voice Mail Test Message.
Verifying Receipt of the Voice Mail Test Message

To verify receipt of the voice mail test message:


 

Tip: It may take up to a minute for the test message to be delivered. Look at the message waiting indicator (MWI) to determine if the test message has been delivered.

  1. Dial the integrated message retrieval number from the test-2 telephone.
  2. Press when Intuity AUDIX asks for the extension.
  3. Press when Intuity AUDIX asks for the password.
  4. Press to retrieve messages.
  5. Press to hear the message. If the message quality is not satisfactory, contact your remote support center.
  6. Continue with Deleting the Voice Mail Test Message.
Deleting the Voice Mail Test Message

To delete the voice mail test message:

  1. Press to delete your test message.
  2. Hang up the test-2 telephone to disconnect.
  3. Verify that the message waiting indicator (MWI) is turned off.
  4. If the system you are installing includes the optional language feature, continue with Testing the Multilingual Feature.

    5. If the system you are installing does not include the optional language feature, skip Testing the Multilingual Feature and continue with Removing Test Subscribers.

Testing the Multilingual Feature

You can test the multilingual feature by directing the system to play the call answer prompt in an optional language.

To test the multilingual feature:

  1. Call the test-1 extension from the test-2 extension. Allow Intuity AUDIX to answer.
  2. Press while the prompt is playing.
  3. Listen for the system to begin to play the call answer prompt in the optional language.

    4. This test is successful if you hear the system switch to the optional language.

    If you do not hear the optional language, check your administration for the System-Parameters Features screen and the Subscriber screen for test-1. The Call Answer Language Choice: field must be set to y (yes) or the system does not allow the subscriber to use the secondary announcement set.

    If you still do not hear the optional language, verify that the Call Answer Secondary Annc Set: field has a different language set than the Call Answer Primary Annc Set: field.

  4. Continue with Removing Test Subscribers.

Removing Test Subscribers


 

Note: Complete this procedure only if Avaya Intuity FAX Messaging is not being installed on the system. If Avaya Intuity FAX Messaging will be installed, do not remove the test subscribers at this time.

To remove test subscribers 1 and 2 from the system:

  1. Start at the Avaya Intuity Main Menu and select:

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. Enter rem su test-1 at the enter command: prompt.

    3. The system displays the Remove Test Subscriber Screen showing subscriber test-1.

  3. Press ENTER to remove the subscriber test-1.

    4. The system displays the following message:

    Command successfully completed.

  4. Enter rem su test-2 at the enter command: prompt.

    5. The system displays the Remove Test Subscriber Screen, now showing subscriber�test-2.

  5. Press ENTER to remove the subscriber test-2.

    6. The system displays the following message:

    Command successfully completed.

  6. Type exit at the enter command: prompt to return to the Avaya Intuity Main Menu.
  7. Continue with Administering TCP/IP LAN Connectivity.
Avaya Communication
http://www.avaya.com
Avaya UCS Information Development
TOC Index Search