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Testing the TCP/IP Connection


 


Avaya is not responsible for the installation, administration, or test of communications between customer personal computers and the LAN. Customers should seek service as directed by their LAN administrator to resolve problems with their LAN.

Complete the procedures in this section to transmit test packets to the customer's LAN to make sure that the LAN is accessible to the Avaya Intuity system and to any remote machines on the same LAN. These procedures also test the internal set up of the LAN to verify that transmissions are taking place.

These testing procedures include:

Entering the IP Address for the Avaya Intuity System

To enter the IP address for the system:

  1. Log in as craft
  2. Press ENTER.
  3. Start at the Avaya Intuity Main Menu and select:

    4. Customer/Services Administration
    	Diagnostics
    		TCP/IP Diagnostics
    			Send & Receive Test Packets

    The system displays the Send and Receive Test Packets From Window.

  4. Enter the internet protocol (IP) address of this machine in the IP Address: field.
  5. Press F3 (Save).
  6. Continue with Transmitting the Test Packets.

Transmitting the Test Packets

To transmit the test packets:

  1. From the Send & Receive Test Packets From window, press F3 (Save) to start the test.

    2. The system displays the word working in the upper right corner of the screen while it is performing this test. When the test is finished, the system displays the Test Packets Results Window – Internal Test.
     

    Note: The Test Packets Results Window – Internal Test is an example only. The test results displayed for your system will not match those shown here. Examine the test results that are displayed around the midpoint of the window. In the Test Packets Results Window, the sample results appear as:

    ----135.9.180.4 PING Statistics----
    10 packets transmitted, 10 packets received, 0% packet loss
    round-trip (ms) min/avg/max = 0/0/0

  2. Evaluate the results and proceed as follows:

Correcting Diagnostic Failures for the Avaya Intuity System

To correct diagnostic failures for the Avaya Intuity system:

  1. From the Test Packet results window, press F6 (Cancel).

    2. The system displays the Send and Receive Test Packets From Window.

  2. Verify that the IP address you entered into the IP Address: field is correct.
  3. Press F6 (Cancel) until you reach the Avaya Intuity Main Menu.
  4. Begin with Step 2 of Establishing Network Addresses and complete that procedure.
  5. Continue with Attaching the LAN Cable.
  6. Return to this procedure after you have attached the LAN cable and attempt the test again. If the test is successful, continue with Verifying the IP Address for Remote Machines. If the test fails a second time, contact your remote support center.

Verifying the IP Address for Remote Machines

Complete the procedures in this section to test the ability of the system to communicate with other machines on the same LAN:

Entering the Test IP Address

To enter the test IP address:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	Diagnostics
    		TCP/IP Diagnostics
    			Send & Receive Test Packets

    The system displays the Send and Receive Test Packets From Window.

  2. Type in the test IP address in the IP Address: field. This is the IP address of another machine on the same LAN.
  3. Continue with Transmitting Test Packets to Remote Machines
Transmitting Test Packets to Remote Machines

To transmit test packets to remote machines:

  1. From the Send and Receive Test Packets From Window, press F3 (Save) to start the test.

    2. The system displays the word working in the upper right corner of the screen. When the system finishes the test, it displays the Test Packets Results Window – Internal Test.
     

    Note: The Test Packets Results Window – Internal Test is an example only. The test results displayed on your window will not match those shown.

  2. Examine the test results that are displayed around the midpoint of the window. In the Test Packets Results Window – Internal Test, these results appear as:

    3. ----135.9.180.4 PING Statistics----
    10 packets transmitted, 10 packets received, 0% packet loss
    round-trip (ms) min/avg/max = 0/0/0

    The percentage displayed in the packet loss field on your window will range from 0 to 100%.

  3. Evaluate the results of the test and continue with either Step 4, Step 5, or Step 6 as required.
  4. If the packet loss is from 0 to 49%, complete Step a and Step b below and then continue with Step 7 in this procedure:
      1. Contact the customer LAN or system administrator, but only if the packet loss is from 10 to 49%.
      2. Check for packets out of sequence. To do this, examine the icmp_seq= field. If more than two packets are out-of-sequence (for example, 0, 2, 5, 3, 1...), contact the customer administrator.
  5. If the packet loss is from 50 to 99%, press F6 (Cancel) and see TCP/IP Connection Troubleshooting Procedures.
  6. If the packet loss is 100% (as shown in Test Packets Results Failure), verify that you entered the correct test IP address.
      1. If the address you entered was correct, reestablish your network addresses, and try this test again.
      2. If the address you entered was not correct:
      3. Return to Verifying the IP Address for Remote Machines above and enter the correct address. Begin with Step 1 of Entering the Test IP Address.
      4. Return to Entering the Test IP Address above and repeat the test using the alternate test IP address. If this test also fails with the alternate test IP address, continue with the TCP/IP troubleshooting procedures.
  7. Press F6 (Cancel) until you reach the Avaya Intuity Main Menu.
  8. Continue with Administering Avaya Intuity Message Manager.
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