EL Alarms

EL DELIVTS 1

Description:

All of the trusted server data is lost.

Repair Procedure:

1. Use one of the following recovery methods:
• Reenter the trusted server information.
• Restore the data from the most recent backup of system data.

EL DELIVTS 2

Description:

Some of the trusted server data is lost.

Repair Procedure:

1. Use one of the following recovery methods:
• Reenter the trusted server information.
• Restore the data from the most recent backup of system data.

EL DELIVTS 3

Description:

Trusted Server data is corrupt.

Repair Procedure:

1. Use one of the following recovery methods:
• Reenter the trusted server information.
• Restore the data from the most recent backup of system data.

EL DELIVTS 4

Description:

The trusted server data is no longer valid.

Repair Procedure:

1. Reenter the trusted server information.

EL REGISTRY 1

Description:

The E-list registry is lost. The ELA software detected that the registry database disappeared.

Repair Procedure:

1. Readminister the registry:
1. Go to the Administer Enhanced Lists window.
2. Use F6 (New E-List) to reenter the name of each Enhanced List, one at a time.
    
   

   Note: It is not necessary to reenter the names of the individual members.

2. If the alarm persists, restore system data from the nightly backup.

EL REGISTRY 2

Description:

The system failed to write an updated E-list registry.

Repair Procedure:

Contact your remote maintenance center.

EL SHADOW 1

Description:

The system lost the shadow mailbox data.

Repair Procedure:

1. Use one of the following recovery methods:
• Reenter the shadow mailbox extension and community ID.
• Restore the data from the most recent backup of system data.

EL SHADOW 2

Description:

The shadow mailbox is corrupt.

Repair Procedure:

1. Use one of the following recovery methods:
• Reenter the shadow mailbox extension and community ID.
• Restore the data from the most recent backup of system data.

EL SHADOW 3

Description:

The shadow mailbox data is corrupt.

Repair Procedure:

1. Use one of the following recovery methods:
• Reenter the shadow mailbox extension and community ID.
• Restore the data from the most recent backup of system data.

EL SHADOW 4

Description:

The shadow mailbox is not allowing access to the trusted server.

Repair Procedure:

1. Starting at the Avaya Intuity Main Menu, select:

Audix Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter ch cos ELA_Class_of_Service_Name/Number
3. Verify that the Trusted Server Access? field is set to y.
4. Enter di sub shadow_mailbox_extension
5. Verify that the Class of Service field is set to the appropriate class of service. If it is, contact your remote maintenance center.

EL SHADOW 5

Description:

The shadow mailbox does not exist at the expected extension.

Repair Procedure:

1. Reenter the shadow mailbox extension and community ID.

EL SHADOW 6

Description:

The shadow mailbox contains messages for recipients who have full mailboxes. ELA cannot deliver these messages until the recipients make space in their mailboxes.

The Intuity AUDIX application can take up to 2 weeks to determine that a message is undeliverable and to generate a log entry for a delivery failure.

Repair Procedure:

You can correct single instances of this problem by deleting messages from the shadow mailbox. To access the shadow mailbox:

1. Starting at the Avaya Intuity Main Menu, select:

Audix Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter ch su extension for the Enhanced List mailbox.
3. At the Subscriber screen, enter a new password in the Password: field.
    
   

   Note: Remember this password for Step�6 below.

4. Press F3 (Enter) to save the password.
5. At the enter command: prompt, enter exit
6. Use Message Manager to log in to the shadow mailbox.
7. Open the Outgoing folder and delete messages that have been rescheduled for delivery to full mailboxes. Keep deleting messages until the shadow mailbox is less than 50% full.
8. Make a list of the recipients whose mailboxes are full.
9. Log out of the shadow mailbox.
10. Ask subscribers with full mailboxes to delete at least half of their messages. Do not use Intuity AUDIX to make this request, because it cannot deliver messages until the mailboxes have more room.

If you get this alarm regularly, evaluate how your business uses ELA:

• Do your subscribers use large enhanced lists too frequently? Are they being used for trivial or nonbusiness purposes?
• Are subscriber mailboxes too small? Should you increase mailbox space or purchase more hours for storage?
• Is the ELA class of service correct? (Check the value in the Mailbox Size (seconds), Maximum: field on the Class of Service screen, Page 2. Is the ELA class of service assigned to the shadow mailbox?
• Are the intervals for rescheduling delivery on the System Parameters Features screen appropriate?

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