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System Administration

Overview of System Administration

This section has the following information:

Administering the Access Security Gateway (ASG)

The Access Security Gateway (ASG) provides the newest generation of strong authentication for the Intuity AUDIX system logins. For Intuity Release 5.0, ASG protection is available for remote dial-up logins only. See Security Overview and the ASG Key User Guide, document number 585-212-012, for more information about ASG and Intuity AUDIX security.

Overview of the ASG Process

ASG protects the Intuity AUDIX system by challenging each potential dial-up session user when both of the following conditions are met:

In order to respond to the ASG challenge, the user must have a hand-held device, called the ASG Key. The ASG Key must be set with an ASG secret key number that matches that of the user's ASG secret key number in the Intuity AUDIX system.

How to Log In With ASG

When you begin a remote session with an Intuity AUDIX system port that has the ASG feature activated, the system prompts you with a challenge.

To log in to a protected port on a system that has ASG activated for your login:

  1. Enter your login ID at the login: prompt.

    2. The terminal screen displays the following message:

    Challenge: xxxxxxx
    Response:

  2. Press ENTER ( ) on the ASG Key to start the ASG Key.

    3. The ASG Key displays the following message:

    PIN:

  3. On the ASG Key, type your PIN and press ENTER ( ).
  4. On the ASG Key, type the challenge number that is displayed on the terminal screen, and press ENTER ( ).

    5. The ASG Key displays the unique, 7-digit response number that corresponds to the challenge number you entered. The challenge and response numbers are valid for this session only.

  5. On the terminal screen at the Response: prompt, enter the response number that is displayed on the ASG Key.

    6. If the authentication process is successful, the system displays the Avaya Intuity Main Menu for the sa login or the AUDIX Command Prompt Screen for the vm login. If the authentication process fails, the system makes an entry in the system History Log and displays the following message:

    INVALID LOGIN

    After a certain number of unsuccessful attempts, which is set in the ASG Security Violation Warning Administration Window, a warning alarm is generated.

Maintaining ASG Login IDs

Once you establish an ASG login for a specific Intuity AUDIX login user, either sa or vm, anyone with that login who attempts to access your system remotely through a protected port is prompted for the challenge response number.


 


Enabling validation for the vm login causes interruption of the Intuity administration and data acquisition package (ADAP). If you use ADAP, do not enable ASG for the vm login.


 

Note: The default authentication type for sa and vm is UNIX, which requires the usual UNIX login and password. You must be logged in as sa to add an ASG login for sa or vm.

Adding an ASG Login

To add a new ASG login to your system:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. ASG Security Administration
    	ASG Security Login Administration

    The system displays the ASG Security Login Administration Window. See the table for Field Definitions: ASG Security Login Administration Window for descriptions and valid values for each field in the window.

  2. Type sa or vm in the Login ID: field.
  3. Type n in the Access Via ASG Blocked? field.
  4. Type ASG in the Authentication Type? field to activate ASG authentication.
     

    Note: If you type UNIX in the Authentication Type? field, the system uses regular Intuity AUDIX password protection. See Passwords for more information.

  5. Do one of the following in the System Generated Secret? field:
  6. Press F2 (Create) to save the information.

    7. The system displays the following message:

    You are about to modify the ASG user. Do you wish to continue (y/n)?

  7. Press F1(Yes) or type y to make the change.

    8. The system displays a confirmation message and provides the ASG secret key number that must match the ASG Key when a user attempts to log in. The ASG secret key number must be entered into the ASG Key as Key1 or Key2.

  8. Press ENTER, and then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
Blocking or Reinstating Access Privileges for an ASG Login

If a user does not need access to the system for a long period of time, you can block the ASG login ID's access temporarily.

To block or reinstate access for an ASG login:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. ASG Security Administration
    	ASG Security Login Administration

    The system displays the ASG Security Login Administration Window. See the table for Field Definitions: ASG Security Login Administration Window for descriptions and valid values for each field in the window.

  2. Type the user's ASG login ID in the Login ID: field.
  3. Type y in the Access Via ASG Blocked? field if you want to revoke the user's access to the system.
  4. Type n in the Access Via ASG Blocked? field if you want to reinstate the user's access to the system.
  5. Press F3 (Change) to save the changes.

    6. The system displays the following message:

    You are about to modify the ASG user. Do you wish to continue (y/n)?

  6. Press F1(Yes) or type y to make the change.

    7. The system displays a confirmation message.

  7. Press ENTER, and then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
Changing the ASG Secret Key Number for an ASG Login

The ASG secret key number is used by the system and by the ASG Key hand-held device to create challenge response pairs of numbers. If an ASG secret key number is lost or compromised, it must be changed in the system and in all associated ASG Key hand-held devices.

To change the ASG secret key number:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. ASG Security Administration
    	ASG Security Login Administration

    The system displays the ASG Security Login Administration Window. See the table for Field Definitions: ASG Security Login Administration Window for descriptions and valid values for each field in the window.

  2. Type the user's ASG login ID in the Login ID: field.
  3. Type y in the System Generated Secret? field if you want the system to generate a unique Secret Key number.
  4. Type n in the System Generated Secret? field if you want to enter your own Secret Key number.
  5. Complete the Secret Key: field if you typed n in the System Generated Secret? field.
  6. Press F3 (Change) to save the changes.

    7. The system displays the following message:

    You are about to modify the ASG user. Do you wish to continue (y/n)?

  7. Press F1(Yes) or type y to make the change.

    8. The system displays a confirmation message and provides the ASG secret key number that must be entered into the ASG Key hand-held device.

  8. Press ENTER, and then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
Displaying ASG Login Information

You can check on the status of an ASG login whenever you need to.

To display ASG login information:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. ASG Security Administration
    	ASG Security Login Administration

    The system displays the ASG Security Login Administration Window.

  2. Type the user's ASG login ID in the Login ID: field.
  3. Press F4 (Display) to display information about the ASG login ID.

    4. The system displays the ASG Display Screen.
     

    Note: If Password displays in the Type field, the login authentication type is UNIX, which refers to the normal UNIX login prompt. If PassKey displays in the Type field, the login authentication type is ASG, which requires the ASG challenge and response.

  4. Press ENTER, and then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
Disabling ASG Authentication

If you want to discontinue ASG protection for a particular login, change the Authentication Type to UNIX. This will allow access to the Intuity AUDIX system with just the login ID and password.

To disable ASG authentication:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. ASG Security Administration
    	ASG Security Login Administration

    The system displays the ASG Security Login Administration Window. See the table for Field Definitions: ASG Security Login Administration Window for descriptions and valid values for each field in the window.

  2. Type the user's ASG login ID in the Login ID: field.
  3. Type UNIX in the Authentication Type? field.
  4. Press F3 (Change) to save the information.

    5. The system displays the following message:

    You are about to modify the ASG user. Do you wish to continue (y/n)?

  5. Press F1(Yes) or type y to make the change.

    6. The system displays a confirmation message.

  6. Press ENTER, and then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.

Setting Security Port Administration

Enabling Port Validation

You can determine on a port-by-port basis which ports require ASG validation for remote users. Once you enable port validation, each user who has an ASG login must respond to the ASG challenge to access the port.


 


Enabling validation on some ports causes interruption of service, particularly for the Intuity administration and data acquisition package (ADAP) and remote assistance from the Avaya Technical Support Center. If Avaya technical support personnel need to access the system to install service patches, you must disable port validation.

To enable port validation for a specific port:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. ASG Security Administration
    	ASG Security Port Administration

    The system displays the ASG Security Port Administration Window. See the table for Field Definitions: ASG Security Port Administration Window for descriptions and valid values for each field in the window.

  2. In the Port Name column, locate the row for the port you want to administer.
  3. Type entries in the Port Monitor Tag and Owner fields in the row that corresponds to the port.

    4. See the table for Field Definitions: ASG Security Port Administration Window.

  4. Type yes in the Secure field.
  5. Press F3 (Save) to save the changes.

    6. The system displays a confirmation message.

  6. Press ENTER, then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
Disabling Port Validation

You can free ports from ASG validation if needed. If you disable port validation, remote users or Avaya technical support technicians can access the port without undergoing ASG validation.

To disable port validation for a specific port:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. ASG Security Administration
    	ASG Security Port Administration

    The system displays the ASG Security Port Administration Window. See the table for Field Definitions: ASG Security Port Administration Window for descriptions and valid values for each field in the window.

  2. Locate the Port Name row for the port you want to administer.
  3. Clear the Port Monitor Tag and Owner fields in the row that corresponds to the port.

    4. See the table for Field Definitions: ASG Security Port Administration Window as needed.

  4. Type no in the Secure field.
  5. Press F3 (Save) to save the changes.

    6. The system displays a confirmation message.

  6. Press ENTER, and then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.

Setting and Resolving Violation Warnings

ASG tracks the number of unsuccessful login attempts and the time between unsuccessful login attempts. If someone exceeds the allowed number of failed login attempts, a warning is added to the Alarm Log.

Setting Notification Limits

To set alarm parameters for ASG:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. ASG Security Administration
    	ASG Security Violation Warning
    		Administration

    The system displays the ASG Security Violation Warning Administration Window. See the table for Field Definitions: ASG Security Violation Warning Window for descriptions and valid values for each field in the window.

  2. Type a new value in the Number of failed login attempts: field, if needed.
  3. Type a new value in the Failed login measurement window: field, if needed.
  4. Press F3 (Save) to save the changes.

    5. The system displays the following confirmation message:

    Assignment made
    Press Enter to continue.

  5. Press ENTER, and then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
Resolving ASG Violation Alarms

To resolve an ASG warning:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. ASG Security Administration
    	ASG Security Violation Warning Administration

    The system displays the ASG Security Violation Warning Administration Window. The table for Field Definitions: ASG Security Violation Warning Window provides descriptions and valid values for each field in the window.

  2. Type y or yes in the Resolve existing alarm? field.
  3. Press F3 (Save) to save the changes.

    4. The system displays the following confirmation message:

    Assignment made
    Press Enter to continue.

  4. Press ENTER, and then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.

Verifying System Installation

As part of the process of troubleshooting system problems, you can verify system installation to confirm that the system's primary software packages have been properly installed.

Accessing the Verify System Installation Window

To verify system installation:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	System Verification
    		Verify System Installation

    The system takes a few minutes to perform a series of background checks on the system software and displays the results on the Verify System Installation Window. Each of the primary software packages installed on your system is listed.

  2. Use F2 (PrevPage) and F3 (NextPage) to page through the report.
  3. If you want to print this report, press F8 (Chg-Keys) and F6 (Print).
  4. Press F8 (Chg-Keys) again.

    5. The system displays the standard set of function keys.

  5. Press F6 (Cancel) repeatedly to return to the Avaya Intuity Main Menu.

Verifying System Status

The Verify System Status window displays the following information on the Intuity AUDIX system:

Accessing the Verify System Status Window

To verify system status:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	System Verification
    		Verify System Status

    The system takes a few minutes to run checks on the status of the system and displays the results on the Verify System Status Window.

  2. Use F2 (PrevPage) and F3 (NextPage) to page through the report.
  3. If you want to print this report, press F8 (Chg-Keys) and F6 (Print).
  4. Press F8 (Chg-Keys) again.

    5. The system displays the standard set of function keys.

  5. Press F6 (Cancel) to exit the report.

Interpreting the Results of Verify System Status

The Verify System Status window shows two types of information:

System Status by Module

The software on the Intuity AUDIX system is made up of many individual software modules. When you access the Verify System Status window, the system asks each module to report on its status. The Verify System Status by Module table contains the modules and explanations of related information displayed in the window.


 

Note: The Verify System Status by Module table displays all modules available. Depending on the features you purchased, the modules that you see in the Verify System Status window can vary from those in the table.


 
Table: Verify System Status by Module
System Status of (Module)
Verifications
Results Window Information
VM (Intuity AUDIX
Voice Messaging)
AUDIX
AUDIX IN SERVICE/
AUDIX OUT OF SERVICE
mtce (maintenance)
File System Capacity
passed/failed
IPC queue
passed/failed
netw (Intuity AUDIX
Digital Networking)
Networking
Up/Down
Purchased High Speed Networking Ports
number of ports
High Speed Networking Ports in Service
number of ports
Purchased Low Speed Networking Ports
number of ports
Low Speed Networking Ports in Service
number of ports
Purchased TCP/IP Networking Ports
number of ports
TCP/IP Networking Ports in Service
number of ports
vs (voice system)
The voice system
up/down
Number of Purchased Voice Ports
number of ports
Number of Voice Ports In Service
number of ports
Purchased Hours of Speech
number of hours
Used Hours of Speech
number of hours
Potential Hours of Speech
number of hours
switch
Status
up/down
CAS (Intuity Call
Accounting System)
disk space available
number
disk space used
number
call records stored
number
maximum records
number
first call record stored
date
last call record stored
date
call collection
running/not running
call processing
running/not running
buffered call data record files
number
disk space monitoring status
ok/not ok
i-nodes monitoring status
ok/not ok
disk space available
number

Voice Ports and Speech Storage Status

The voice system (vs) module summarizes voice port and speech storage information. The Verify System Status for Voice Ports and Speech Storage table describes this summary information in more detail.


 
Table: Verify System Status for Voice Ports and Speech Storage
Voice System (vs) Module Status Item
Definition
Number of Purchased Voice Ports
The number of ports on the Intuity AUDIX system that are available for use.
Number of Voice Ports in Service
The number of ports that are actually accepting and processing calls on the Intuity AUDIX system. This number should match the number of purchased ports. If it does not, follow the procedure in Accessing the Voice Equipment Window to identify which ports are not in service.
Purchased Hours of Speech
The number of hours of speech on the Intuity AUDIX system's hard disks that are available for use.
Used Hours of Speech
The number of purchased hours of speech that are currently being used to store voice messages and other types of messaging data. This number should be less than 80 percent of the purchased hours of speech. If the value listed in the report is greater than 80 percent of the purchased hours of speech, contact your sales representative to purchase additional hours of speech.
Potential Hours of Speech
The number of hours of speech left on the hard disk that can be purchased and activated. If this number is 0 and additional hours of speech are needed, another hard disk must be purchased.

Viewing Installed Hardware

The View Installed Hardware window displays a list of the following types of hardware currently installed on the system:

Accessing the View Installed Hardware Window

To view installed hardware:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	System Verification
    		View Installed Hardware

    The system takes a few minutes to check the hardware installed on the system and displays the results on the View Installed Hardware Window.

  2. Use F2 (PrevPage) and F3 (NextPage) to page through the report.
  3. If you want to print this report, press F8 (Chg-Keys) and F6 (Print).
  4. Press F8 (Chg-Keys) again.

    5. The system displays the standard set of function keys.

  5. Press F6 (Cancel) to exit the report.

Interpreting the Results of View Installed Hardware

Different modules of the Intuity AUDIX system manage particular pieces of hardware. The system asks each module to report on the pieces of hardware that it manages. This report also supplies additional information about some pieces of hardware, for example, the hard disk jumper setting. Usually, the information displayed on the View Installed Hardware windows matches the hardware that is installed on your Intuity AUDIX system. However, a piece of hardware may fail to appear in the report if the hardware is not functioning properly.

The View Installed Hardware Components table contains the modules, the hardware they manage, and explanations of related information on the View Installed Hardware Window.


 
Table: View Installed Hardware Components
Module
Hardware Managed
Results Window Information
asp (Advanced Signal Processor)
Scalable signal processor (SSP) card
Describes the card and its function.
mtce (maintenance)
SCSI hard drives
Number of megabytes installed and, following the letters SCSI id, the jumper setting.
RAM
Number of megabytes
netw (Intuity AUDIX Digital Networking, TCP/IP Networking)
Network cards
Is card equipped? (yes or no)
Version number? (number)
LAN card
Ethernet board type (number)
vs (voice system)
Voice cards
CARD: logical card # (0–10)
OSI: O.S. Index, should match card #
TYPE: should always read ivc6
CODE: should always read ayc10
SUFFIX: Avaya version of card
VINTAGE: manufacturing version of card
MODULE: has no meaning for the ivc6 card

Viewing Installed Software

The Intuity Software Display shows the high-level software packages that are currently installed on the Intuity AUDIX system. The UNIX Software Display shows both the high-level and low-level software packages that are currently installed on the Intuity AUDIX system.

Accessing the Intuity Software Display

To view the listing of high-level software:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Software Management
    	Intuity Software Display

    The system takes a few minutes to check the software installed on the system and displays the results in the Intuity Software Display.

  2. Use F8 (PrevPage) and F7 (NextPage) to page through the report.
  3. If you want to print this report, press F2 (Print).
  4. Press F6 (Cancel) to exit the report.

Accessing the UNIX Software Display

To view the detailed listing of low-level and high-level software:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Software Management
    	UNIX Software Display

    The system takes a few minutes to check the software installed on the system and displays the results in the UNIX Software Display.

  2. Use F8 (PrevPage) and F7 (NextPage) to page through the report.
  3. If you want to print this report, press F2 (Print).
  4. Press F6 (Cancel) to exit the report.

Verifying Feature Options

The Intuity AUDIX system has a variety of optional features. If you purchase an optional feature, you can verify that it is enabled (turned on) for your system by checking its status on the Feature Options window.


 

Note: Hardware and software features are also enabled through the Feature Options window. However, only certified Avaya personnel can use this window to change feature options.

Accessing the Feature Options Window

To display the Feature Options window:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Feature Options

    The system displays the Feature Options Window.

    The Feature Options Window Information table describes the options in this window.

Turning On Features

Use the following procedure to turn on features on an existing Intuity AUDIX system.

  1. Log in to the system as init.

    2. You are immediately presented with the Feature Options Window.

  2. In the New column, use the arrow keys to move to the option you wish to change.
  3. Enter the new value.

    4. Maximum values for each field are shown in the Maximum column. The new value cannot be exceed in the Maximum column value.

  4. Press F3 (Save).
  5. Press y to confirm that you wish to change the feature options

    6. Press n to cancel the changes.

    After the feature is updated, you will see a confirmation window. The contents of this window varies depending on which feature option you are changing.

  6. Find the feature you changed in the list below, and perform the instructions stated.
      1. DCS: Press F6 (Cancel) twice to exit the windows. Select the appropriate switch integration from the Switch Integration menu of this documentation CD for additional administration instructions.
      2. High speed and low speed digital networking ports: Press F6 (Cancel) twice to exit the windows. You must stop and start the networking module. See Digital Networking for additional administration instructions.
      3. Hours of Speech: Press F6 (Cancel) twice to exit the windows.
      4. Voice Ports: Press F6 (Cancel) twice to exit the windows. See the Maintenance information for your platform for additional administration instructions.

Real-Time System Monitor Window

The System Monitor window is a dynamic, real-time report window that shows the current activity on the voice channels of the Intuity AUDIX system. You can use the System Monitor to verify that channels are working properly when you are troubleshooting the system.

Your system is equipped with one or more IVC6 voice cards with one or more ports enabled. An IVC6 port allows the Intuity AUDIX system to physically connect to ports on the switch so that voice can be transmitted from one to the other. The connection itself, between the Intuity AUDIX system and the switch, is called a channel. Each channel has one assigned service. A channel's assigned service tells the channel what to do when it receives a call. The Intuity AUDIX system offers the following services.

The System Monitor dynamically displays the interaction between these services and the caller.

Accessing the System Monitor Window

To display the System Monitor window:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Voice System Administration
    	System Monitor

    The system displays the System Monitor Window.

  2. Use F2 (PrevPage) and F3(NextPage) to page through the report.

    3. The table for Field Definitions: System Monitor - Voice Channels Window describes the fields in this report.

  3. If you want to print this report, press F8 (Chg-Keys) and F6 (Print).
  4. Press F8 (Chg-Keys) again.

    5. The system displays the standard set of function keys.

  5. Press F6 (Cancel) to exit the report.

Changing the System Monitor Refresh Rate

The Intuity AUDIX system automatically updates the status information provided by the System Monitor report every 5 seconds. You can change this interval while viewing the System Monitor.

To change the automatic update interval:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Voice System Administration
    	System Monitor

    The system displays the System Monitor Window.

  2. Press F8 (Chg-Keys), then F1(Chg-Rate).

    3. The system displays the Change Refresh Rate Window.

  3. Enter the new update interval in the Refresh Rate: field. The interval can be any interval between 1 and 30 seconds.
  4. Press F3 (Save) to save the new update interval.
     


    Shortening the refresh rate consumes more system resources and could adversely affect system performance. Monitor your system after changing this interval to ensure that the system is performing well.

  5. Press F8 (Chg-Keys) again.

    6. The system displays the standard set of function keys.

  6. Press F6 (Cancel) repeatedly to return to the Avaya Intuity Main Menu.

Monitoring Voice Channels

The Voice Equipment window displays all tip/ring, T1, and SP channels. The display includes the:

Accessing the Voice Equipment Window

To display the Voice Equipment window:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Voice System Administration
    	Voice Equipment

    The system displays the Display Voice Equipment Window.

Options for Display

The Voice Equipment window can display channel information in several different formats. You can choose or modify display options while viewing the Voice Equipment window.

To choose or modify display options:

  1. Press F8 (Actions).

    2. The system displays the Actions Menu.

  2. Select Modify.

    3. The system displays the Modify Display Voice Equipment Window. The table for Voice Equipment Window Display Options explains each display option.

  3. Press F3 (Save) to save the new settings to memory.

    4. The system displays the Display Voice Equipment window with the new equipment choices listed.

  4. Use F2 (PrevPage) and F3 (NextPage) to page through the report.
  5. If you want to print this report, press F8 (Actions).

    6. The system displays the Actions Menu.

  6. If a printer is installed, select Print.

    7. The report is sent to the system printer and the system displays the Display Voice Equipment window.

  7. Press F6 (Cancel) to exit the report.

Voice Equipment Window Format and Fields

The Display Voice Equipment Window is divided into eight columns and is organized by channel. Channel numbers, shown in the CHN column, range from 0 through 63. The remaining seven columns contain administrative and status information about the channel.


 

Note: The system also displays the Display Voice Equipment window when you diagnose voice channels. The actions of the functions keys differ, but the window fields are the same.

The table for Field Definitions: Display Voice Equipment Window describes the fields in this window.

Administering the Text-to-Speech Feature

Text-to-Speech (TTS) conversion is an optional feature that enables users who access their AUDIX mailboxes with the telephone to listen to a voiced rendering of email and Message Manager messages.


 

Note: For TTS to work, you must first purchase Text-to-Speech sessions. To verify that TTS is enabled on your system, access the Feature Options screen. A non-zero value in the Text-to-Speech Sessions field means that TTS is enabled and the non-zero value of channels are enabled.

Setting Text-to-Speech Parameters

If you purchased the TTS feature, you must define how the TTS sessions will be used. The options for TTS session use are:

If a fax or file attachment is included in a message, that component is not voiced. The subscriber hears only summary information regarding the number of pages in the fax or the size of the attached file. Fax components are also summarized regarding the number of pages contained in the fax.

To set the options for TTS sessions:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, enter change system-parameters features

    3. The system displays the System-Parameters Features screen.

  3. Press F7 (NextPage).

    4. The system displays System-Parameters Features Screen, Page 2.

  4. Use the TAB key to move to the Text to Speech Conversion: field and press F2 (Choices).

    5. The system displays a pop-up menu with a list of TTS options.

  5. Select the TTS choice you want for your system (none, headers_only, or headers_and_bodies) and press F3 (Enter) to save the information.

    6. The cursor returns to the command line, and the system displays the following message:

    Command Successfully Completed.

  6. Enter exit or another administrative command at the enter command: prompt.

Assigning Text-to-Speech Hardware

The Text-to-Speech feature converts text messages into speech so you can play them over voice ports. You can use your telephone to retrieve the converted messages just as you would retrieve any voice message.

The main CPU can support up to four simultaneous channels with Text-to-Speech software. However, you can increase the number of simultaneous channels to 30 by purchasing a scalable signal processor (SSP) card.

Before you activate the SSP card, you must verify that:

Verifying the Hardware

To verify that an SSP card is installed on your system:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	System Verification
    		View Installed Hardware

    The system takes a few minutes to check the hardware installed on the system and displays the results on the View Installed Hardware Window.

  2. Locate the Installed hardware of asp field.
Verifying Feature Activation

The person who installed the SSP card also updates the feature set.

To verify that Text-to-Speech is active:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Feature Options

    The system displays the Feature Options Window.

  2. Locate the Text-to-Speech Sessions Maximum field.
Administering the SSP Card

To administer the SSP card:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Voice System Administration
    	Voice Equipment

    The system displays the Display Voice Equipment Window.

  2. Press F8 (Actions).

    3. The system displays the Actions Menu.

  3. Select:

    4. Assign/Change
    	Functions to SP/SSP Cards

    The system displays the Assign/Change Functions to SP/SSP Cards Window.

  4. Enter a card number in the Card Number: field.
     

    Tip: To display a list of valid numbers, press F2 (Choices).

  5. Enter no in the Code: field.
  6. Enter yes in the Echo in Cancellation: field.
  7. Enter yes in the Play: field.
  8. Enter yes in the Text to Speech: field.
  9. Press F3 (Save).

Managing Tape and Disk Cartridges

The Intuity AUDIX system backs up data to a removable tape or disk cartridge. Intuity AUDIX MAP/5P systems back up data to a tape cartridge. MAP/40P and MAP/100P systems back up data to a disk cartridge, which can be either a JAZ Disk Cartridge or a Magneto-Optical (MO) Disk Cartridge depending on the type of backup drive installed on the system.

Each disk cartridge that is used to back up the Intuity AUDIX system must be formatted. If an unformatted disk cartridge is in the drive during an unattended backup, the system attempts to format the disk, even if the disk is write-protected. If an unformatted disk cartridge is in the drive during an attended backup, the system allows you to format the disk cartridge prior to the backup.


 

Note:

  • The steps in this section also apply to tape cartridges, which are used on the MAP/5P IDE platform. Tape cartridges do not need to be formatted prior to use and should be replaced at least once a year, preferably every 6 months.
  • The terms "disk cartridge" and "disk cartridge drive" are used in this documentation set to refer to both the JAZ disk cartridge and drive and the MO disk cartridge and drive if no distinction between the two is needed. If it is necessary to distinguish between a JAZ and a MO disk cartridge or drive, the "JAZ" and "MO" names are used, for example, MO disk cartridge.

Formatting a Disk Cartridge

The disk cartridge must be formatted for UNIX before you can use it to back up system data. Although the system attempts to format the disk cartridge prior to backup, you might want to format a disk cartridge ahead of time to ensure that it is usable. The following procedure explains how to format disk cartridge.

To format a disk cartridge:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Backup

    The system displays the Backup menu.

  2. Do one of the following:
	Format Jaz Disk Cartridge
	Format MO Disk Cartridge
  1. Verify that the disk cartridge you want to format is in the disk cartridge drive.
     


    The format process erases all data on the disk cartridge. Make sure that the disk cartridge is new or only contains data you no longer need.

  2. Press ENTER.

    3. The system displays the following warning:

    ALL DATA ON CARTRIDGE WILL BE LOST!!!
    Do you wish to continue? (y or n)

  3. Type y and press ENTER if you want to continue.

    4. The system formats the disk cartridge and displays the following message:

    Format operation completed successfully.
    Press Enter to continue.
     

    Note: The system cannot format a disk that is write-protected. If the system cannot successfully format the disk, try Removing Write Protection from a Disk Cartridge.

  4. Press ENTER, then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.

Viewing the Contents of a Disk Cartridge

The following procedure explains how to view the contents of a disk cartridge. To display the contents of a disk cartridge:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Backup

    The system displays the Backup menu.

  2. Do one of the following:
	View Contents of Jaz Disk Cartridge
	View Contents of MO Disk Cartridge
  1. Verify that the disk cartridge you want to view is in the disk cartridge drive.
  2. Press ENTER.

    3. The system displays the following:

  3. Press ENTER, then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.

Write-Protecting a Disk Cartridge

Write-protecting a disk cartridge provides an additional layer of protection against accidental data loss. During an unattended backup, the system cannot overwrite data if the disk is formatted and write protected.

The following procedures explain how to:

Write Protect a JAZ Disk Cartridge

To write protect a JAZ disk cartridge:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Backup/Restore
    		Write Protect Disk Cartridge

    The system displays the following message:

    Please insert a disk cartridge into the cartridge drive.
    Press Enter to continue or Delete to quit.

  2. Verify that the disk cartridge you want to write protect is in the disk drive.
     


    The system cannot perform the daily unattended backup process if a write-protected disk is in the disk drive at backup time. If you write protect the disk cartridge, place an un-write protected disk cartridge in the disk drive prior to unattended backup.

  3. Press ENTER.

    4. The system write protects the disk cartridge and displays the following message:

    Write protection operation completed successfully.
    Press Enter to continue.

  4. Press ENTER, then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
Write Protect a MO Disk Cartridge

To write protect an MO disk cartridge:

  1. Locate the Magneto-Optical (MO) Disk Cartridge that you need to write protect.
  2. Locate the Write-Protection Switch on the MO disk cartridge.
  3. Move the Write-Protection Switch toward the edge of the MO disk cartridge to turn write protection on.

Removing Write Protection from a Disk Cartridge

The system cannot perform the unattended backup if the disk cartridge is write-protected. A non-write-protected disk must be available for unattended backup. The following procedures explain how to:

Remove Write Protection from a JAZ Disk Cartridge

To remove write protection from a JAZ disk cartridge:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Backup/Restore
    		Un-write Protect Disk Cartridge

    The system displays the following message:

    Please insert a disk cartridge into the cartridge drive.
    Press Enter to continue or Delete to quit.

  2. Verify that the disk cartridge from which you want to remove write protection is in the disk drive.
  3. Press ENTER.

    4. The system removes the write protection from the disk cartridge and displays the following message:

    Un-write protection operation completed successfully.
    Press Enter to continue.

  4. Press ENTER, then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
Remove Write Protection from a MO Disk Cartridge

To remove write protection from an MO disk cartridge:

  1. Locate the Magneto-Optical (MO) Disk Cartridge that you need to write enable.
  2. Locate the Write-Protection Switch on the MO disk cartridge.
  3. Move the Write-Protection Switch away from the edge of the MO disk cartridge to remove write protection.

Ejecting a Disk Cartridge from the Disk Cartridge Drive

There are two ways to eject a disk cartridge from the disk cartridge drive. You can eject a disk cartridge manually or you can request that the system eject the disk cartridge.

Ejecting the Disk Cartridge Manually

To manually eject the disk cartridge from the disk cartridge drive:

  1. Press the button on the front panel of the disk cartridge drive.

    2. For a JAZ disk cartridge drive, press the round button on the right front panel of the disk drive. For a MO disk cartridge drive, press the rectangular button above the disk cartridge slot. See either Magneto-Optical (MO) Disk Cartridge Drive or JAZ Disk Cartridge Drive, depending on the disk cartridge drive that is installed on the system.

  2. Place a disk cartridge in the disk cartridge drive prior to the next unattended backup.
Using the Intuity AUDIX System to Eject the Disk Cartridge

Occasionally, you cannot eject the disk cartridge manually, possibly for one of the following reasons:

To have the Intuity AUDIX system eject a disk cartridge from the disk cartridge drive:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Backup

    The system displays the Backup menu.

  2. Do one of the following:
  3. Press ENTER, then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
  4. Place a disk cartridge in the disk drive prior to the next unattended backup.

Alternating Tape and Disk Cartridges

To ensure that acceptable backup data is available if needed, do not use only one backup tape or disk cartridge. In order to better manage the backed-up data without depending on just one tape or disk cartridge, it is recommended that you alternate at least two tape or disk cartridges for unattended backups.

You can switch between two tape or disk cartridges, or additional tape or disk cartridges can be used to implement a longer cycle. For example, you could alternate backups among seven tape or disk cartridges labeled with the days of the week.


 


Do not leave the same tape or disk cartridge in the drive day after day. Once the unattended backup begins, the previously recorded data is overwritten and unretrievable. If today's unattended backup fails or contains corrupted data, neither today's nor yesterday's data will be available.

Tape cartridges should be replaced at least once a year, but preferably every 6 months.

Backing Up System Files (Unattended)

The unattended backup contains all of the information necessary to bring the system back to an operational state after a service-affecting event. However, the unattended backup alone cannot completely restore the system to its previous state. The unattended backup can only bring the system back to an operational state. See the system recovery procedures for your platform to restore a system to the previous state.


 

Note: The steps in this section also apply to tape cartridges as backup media, which are used on the MAP/5P IDE platform.

Unattended backups do not require supervision and occur automatically. However, for the backup to be successful, you must ensure that a disk cartridge is in the disk drive.

Unattended backups occur nightly at 3:05 a.m. and may take up to 4 hours. Unattended backups do not degrade service.

After verifying that the unattended backup was successful, remove the disk cartridge. Label it with the date and backup data type, for example, System Data, and store it. A second disk cartridge should then be inserted into the disk drive.

What Types of Data Are Backed Up

An unattended backup saves:

The table for Network Information Stored During an Unattended Backup lists the network information stored during an unattended backup.


 
Table: Network Information Stored During an Unattended Backup�
Directory
Description
/netw/db/vexnet.dbd
Connectivity to other Avaya Intuity, AUDIX R1, and AMIS Analog Networking machines in the network, local machine connectivity, and channel configurations
/netw/db/db_anet.dbd
Information regarding how to request and send remote updates of subscriber information
/netw/db/delta
/netw/db/delta.txt
Subscriber administration change records (binary and ASCII)
/netw/db/deltactl
/netw/db/deltactl.txt
Control record for the delta table (binary and ASCII)
/netw/db/kmach
Index file for the node data
/netw/db/kport
Index file for the port table
/netw/db/kdelta
Index file for the delta table
/netw/db/krmail
Index file for the rmail table
/netw/db/kupdstat
Index file for the updstat table
/netw/db/kvnq
Index file for the vnq table
/netw/db/mach
/netw/db/node.txt
Data of machines in the network (binary and ascii)
/netw/db/nodeid
/netw/db/nodeid.txt
Data used to allocate new node id's (binary and ascii)
/netw/db/port
/netw/db/port.txt
Networking channel configuration on local machine (binary and ascii)
/netw/db/rmail
/netw/db/rmail.txt
Table that keeps track of outgoing voice mail messages that have not been accessed (binary and ascii)
/netw/db/rmailctl
/netw/db/rmailctl.txt
Control record for the rmail table (binary and ascii)
/netw/db/updstat
/netw/db/updstat.txt
Table containing the update status of every remote machine (binary and ascii)
/netw/db/vnq
/netw/db/vnq.txt
Temporary table used to identify which remote subscribers require voiced name updates (binary and ascii)


The table for Voice Mail Information Stored During an Unattended Backup lists the voice mail information stored during an unattended backup.


 
Table: Voice Mail Information Stored During an Unattended Backup�
Directory
Description
/vm/audix/md/mdata
Message headers, mailing lists, subscriber profiles, and message-waiting indicator status
/vm/audix/md/mdata/ocserv
Outgoing call queue status files
/vm/audix/md/config/hlrfile
High-level resource control file
/vm/audix/sd/mail/dr
Message delivery queue
/vm/audix/sd/mail/mb
Mailbox record (incoming and outgoing mailbox data)
/vm/audix/sd/mail/node
Mailbox node status file (for networking)
/vm/audix/sd/mail/xmq
Remote transmission queue
/vm/audix/sd/mesg/mh
Message headers (stores information per message such as original extension number, etc.)
/vm/audix/sd/mesg/vf
Voice file reference count (number of references per voice file)
/vm/audix/sd/sdata/attend
Automated attendant data
/vm/audix/sd/sdata/cls
Class-of-service data
/vm/audix/sd/sdata/netname
Names of the network machines
/vm/audix/sd/sdata/netprof
Profiles for network nodes
/vm/audix/sd/sdata/pdir
Personal directory data
/vm/audix/sd/sdata/rmatrix
Sending restriction matrix data
/vm/audix/sd/sdata/sdl
Mailing and delivery list file
/vm/audix/sd/sdata/sup
Subscriber profile file
/vm/audix/sd/sdata/syp
System-wide data


The table for Voice Platform Information Stored During an Unattended Backup lists the voice platform information stored during an unattended backup.


 
Table: Voice Platform Information Stored During an Unattended Backup
Directory
Description
/vs/data
Platform data files containing information such as performance parameters, text screens, and speech file system mount points
/vs/shmem
All files related to shared memory operations
/vs/switch
All files and directories related to switch integration

Verifying the Unattended Backup

The system administrator should check either the Backup log or the Administrator's log daily to ensure that a successful unattended backup occurred. Also, a warning alarm is generated if the backup was not successful. There are three ways to check the logs:

An unattended backup may be successful yet only backup part of the data. See Partial Unattended Backup for more information.

Backup Verification Using the Backup Log

To display the backup log:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Backup/Restore
    		View Backup Log

    The system displays Select Backup Log to be Viewed and a list of available backup logs.

  2. Type the number of the backup log you want to view and press ENTER.

    3. The system displays a list of all the files that were backed up and information about any errors that occurred during the backup.

  3. Press ENTER to scroll through the backup log.


    4.  

    Note: You can press DELETE at any time to return to the Backup/Restore menu.

  4. Verify that the backup log contains an entry with the following text:

    5. Backup process has been completed successfully.

    If the backup was not successful, the log contains an explanation of why the backup failed.

  5. Press ENTER, then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
Backup Verification Using the Log Administration Menu

To verify a successful unattended backup from the Log Administration menu:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Log Administration
    		Administrator's Log

    The system displays the Administrator's Log Display Selection Window.

  2. Place the cursor in the Event ID: field.
  3. Enter BKRST001
  4. Press F3 (Save).

    5. The system displays the Administrator's Log Window.

  5. Verify that there is an entry with today's date and the following text:

    6. Backup process has been completed successfully.

    If an entry with today's date does not exist, the unattended backup was not successful.

Backup Verification Using the AUDIX Administration Screen

To verify a successful unattended backup from the AUDIX Administration screen:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. Enter display administrator's-log at the enter command: prompt.

    3. The system displays the AUDIX Administrator's Log Display Selection Screen.

  3. Move the cursor to the Event ID: field.
  4. Enter BKRST001
  5. Press F3 (Enter).

    6. The system displays the AUDIX Administrator's Log Screen.

  6. Verify that there is an entry with today's date and the following text:

    7. Backup process has been completed successfully.

    If an entry with today's date does not exist, the unattended backup was not successful.

Partial Unattended Backup

If the unattended backup cannot store all of the data types on the disk cartridge, the system backs up the System Data files and as much information of the other data types as possible. If the system performs a partial unattended backup, the backup log shows that the backup was completed successfully. The system generates an additional log entry: BKRST029.

To detect and address partial unattended backup:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Log Administration
    		Administrator's Log

    The system displays the Administrator's Log Display Selection Window.

  2. Place the cursor in the Event ID field.
  3. Enter BKRST029
  4. Press F3 (Save).

    5. The system displays the Administrator's Log Window.

  5. Verify that there is an entry with today's date and Event ID: BKRST029

    6. If an entry with today's date does not exist, a partial unattended backup did not occur. Complete the steps in Backup Verification Using the Log Administration Menu to verify that the unattended backup was completed successfully.

  6. Consider the following remedial actions to ensure that you will have complete backup data if you need to restore data:

Backing Up System Files (Attended)

Depending on the amount of user data on your system, the unattended backup may not save all data types. Unattended backup backs up all system data, then backs up as much of the other data types as possible, as described in Partial Unattended Backup. Therefore, you may want to run an attended backup to copy other types of information for security and recovery purposes.


 

Note: The attended backup does not cause a degradation in service. However, for best results perform these backups at a time when the Intuity AUDIX system experiences low usage.

Data Types

You can manually back up any combination of the following data types at any time.

System Data

System data is automatically backed up nightly through the unattended backup commands. See Backing Up System Files (Unattended) for a list of the items included in system data. In addition to the unattended backup, you should also back up the system data manually whenever you make extensive changes to the subscriber profiles.

Announcements

Announcements are the prompts and phrases that guide the user through Intuity AUDIX Voice Messaging. This data type does not require a backup unless the system has customized announcements that have just been changed. If customized announcements are not being used, a backup of announcements already exists on the original factory CD.

Intuity AUDIX Greetings and Messages

Intuity AUDIX voice messaging greetings include each subscriber's primary voice greeting, multiple personal greetings, automated attendant menus and messages, and bulletin board messages. Intuity AUDIX voice messages are all of the call answer and voice mail messages that subscribers send and receive every day.

Intuity AUDIX Names

The Intuity AUDIX names data type contains voiced subscriber names. After additional subscriber names have been recorded, you should conduct an attended backup of this file system.

Attended Backup

To perform an attended backup:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Backup
    		Backup

    The system displays one of the following:

  2. Label and insert a tape cartridge into the tape cartridge drive.
  3. Press ENTER.

    4. The system displays the Backup Window.

  4. Enter y in the fields to be backed up.
  5. Enter n in all of the other fields.
  6. Press F3 (Save).

    7. The system displays one of the following:

  7. Label and insert a disk cartridge into the disk drive.
  8. Press ENTER.

    9. The system displays status information as it prepares for the backup and displays each file name that is backed up. The time for the backup varies and could take more than one hour. Your Administrator's Log can tell you how much time previous backups required.
     

    Note: If the disk cartridge is unformatted or write-protected, the system warns you that it will format or un-write protect the cartridge.

  9. Do one of the following:
  10. Verify that when the backup is finished, the system displays the following message:

    11. Backup completed successfully Day Date Time

    Press Enter to continue.

  11. Remove the disk cartridge from the disk drive and place a different disk cartridge in the disk drive prior to the next unattended backup.
  12. Press ENTER, then press F6 (Cancel) three times to return to the Avaya Intuity Main Menu.

Restoring Backed-Up System Files

The information stored on disk cartridges during the unattended and attended backup procedures is used to restore the system to an operational state. Only Avaya Technical Services personnel can perform the restore process.


 

Note: The steps in this section also apply to tape cartridges as backup media, which are used on the MAP/5P IDE platform.

When to Restore Backed-Up Files

If a system problem or failure occurs, backups can be invaluable in returning the system to an operational state. You will likely only restore backups when directed to do so by an alarm repair action.

When to Reinstall Software

Depending on the severity of the situation, Avaya Intuity software may have to be reinstalled before restoring any backups. See Software Installation for these procedures.

How to Restore Backed-Up Files

It takes approximately 45 minutes to restore one disk cartridge. This procedure works for both attended and unattended backups.

  1. Stop the voice system. See Stopping the Voice System for more information.
  2. Start at the Avaya Intuity Main Menu and select: 

    3. Customer/Services Administration
    	Restore
    		Restore

    The system displays the following message:

    Please insert a disk cartridge into the cartridge drive.
    Press Enter to continue or Delete to quit.

  3. Locate the disk cartridge that contains the data to be restored, and insert the disk cartridge into the disk cartridge drive.
     

    Note: The system may notify you that you need to reinstall system software before continuing with data restoration. If so, note which software packages you must reinstall and see Software Installation for these procedures.

  4. Press ENTER to continue.

    5. The system displays the Restore Window.

  5. Enter yes in the fields that display the data types you want to restore.
     

    Note: The fields displayed on the Restore window are based on the data stored on the disk cartridge. If only part of one type of data is on the backup disk cartridge, the system displays the following message after that data type listing:

    6. (partial)

  6. Enter no in all of the other fields.
  7. Press F3 (Save) to restore the data types selected.
  8. Press ENTER when the restore is complete and the system displays the following message:

    9. Restore completed successfully.
    Press Enter to continue

  9. If the process was not successful, the log contains an explanation of why the restore process failed. If the restore process was unsuccessful, do the following:
      1. Return to Step 2 and attempt the restore again.
      2. If the process fails a second time, access the alarm log. See Alarms and Events and follow associated repair actions for any active alarms in the log.
  10. Press ENTER, then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
  11. Reboot the system. See Performing a Reboot.
Restore Verification Using the Restore Log

To display the restore log:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Backup/Restore
    		View Restore Log

    The system displays Select Restore Log to be Viewed and a list of available restore logs.

  2. Type the number of the restore log you want to view and press ENTER.

    3. The system displays the contents of the restore log.

  3. Press ENTER to scroll through the restore log.
  4. Press DELETE at any time to return to the Backup/Restore menu.
  5. Verify that there is an entry with the following text:

    6. Restore completed successfully date and time

    If the restore was not successful, the log contains an explanation of why the restore process failed.

  6. Press ENTER, then press F6 (Cancel) twice to return to the Avaya Intuity Main Menu.
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