EL Events

ELA-badreca01 through ELA-badreca12

Description:

The system deleted a bad record from the E-List registry. Check for missing lists extension.

The Enhanced List Administration feature detected a corrupt record and took the following action:

• If the message displays an extension, the ELA feature deleted its record.
• If the message does not display an extension, the ELA feature could not determine the extension of the corrupt record and deleted the record.

Repair Procedure:

1. To repair the system, do one of the following:
• Access the Administer Enhanced-Lists window and add any lists that may be missing.
• Restore the data from the most recent backup of system data.

ELA-lostlock01 through ELA-lostlock10

Description:

The system failed to deliver messages to an enhanced list because someone was logged into the shadow mailbox.

Repair Procedure:

No one should ever be logged in to the shadow mailbox. However, if someone is, change the password for the shadow mailbox:

1. Starting at the Avaya Intuity Main Menu, select:

Audix Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter ch su extension for the enhanced list shadow mailbox.
3. At the Subscriber screen, enter a new password in the Password: field.
4. Press F3 (Enter) to save the password.

ELA-no_members

Description:

The ELA feature received a message for delivery to an enhanced list, but the enhanced list did not contain any members. The ELA feature deleted the message.

Repair Procedure:

1. To repair the system, do one of the following:
• Add members to the enhanced list.
• Delete the enhanced list.

ELA-nestvioltn

Description:

An enhanced list contains more than 20 nested lists.

For example, Enhanced List 1 contains Enhanced List 2 as one of its members. Inside Enhanced List 2 is Enhanced List 3. Enhanced List 3 contains yet another enhanced list as one of its members.

Repair Procedure:

Evaluate the hierarchy of the list management and delete unnecessary nesting.

ELA-loopvioltn

Description:

There are two enhanced lists that refer to each other. For example, enhanced list 1 contains enhanced list 2 as a member, and enhanced list 2 contains enhanced list 1 as a member.

Repair Procedure:

1. On one of the enhanced lists, delete the other enhanced list from the members list.

ELA-mboxlock01

Description:

An enhanced-list mailbox does not have trusted server access.

Repair Procedure:

1. Establish the relationship between the trusted server and the enhanced list mailboxes.

ELA-chkrestrct

Description:

A message was sent to the shadow mailbox.

Repair Procedure:

1. Make sure the shadow mailbox belongs to a community that cannot receive messages.

ELA-shadow07

Description:

A lack of shadow mailbox space caused ELA service to be halted for longer than the specified number of hours.

Repair Procedure:

1. See the procedure for SHADOW Resource Type Alarm Code 6.

ELA-delivts05

Description:

The trusted server that delivers ELA messages failed to access the Intuity AUDIX application. The message shows the amount of elapsed time (in 30-minute increments) since ELA stopped providing service.

When the time elapsed exceeds the value in the Minutes of Inactivity Before Alarm: field on the Trusted-Server Profile screen, AUDIX generates a minor alarm (Event ID: SERVER0900, resource type SERVER, alarm code 900.)

Repair Procedure:

1. Enter change system-parameters imapi-options
2. Is the value in the Simultaneous Sessions Available for Trusted Server Access: field at least 2?
• If yes, go to Step 3.
• If no, change the value.
3. Determine if the AUDIX server is overloaded and has no resources available for ELA. Some questions to ask are:
• How many trusted servers are on the network?
• What are their activity cycles?

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