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SW Alarms
SW DCIU_LINK 0
Description:
The host switch is out of data transfer mode. The host switch link might have been out of operation for too long. The system will resolve this alarm when the link returns to operation.
Repair Procedure:
- Starting at the Avaya Intuity Main Menu, select:
Customer/Services Administration
Diagnostics
Switch Interface Diagnostics- Verify that the local switch number has an "I" underneath it.
An "I" indicates that the switch is "in data transfer" and operational. An "O" indicates that the switch is "out of data transfer" and inoperational.
- Verify that the local switch number matches the number that is administered on the switch.
- Verify that all cable connections to the IDI, MPDM are secure.
- Contact your remote maintenance center for further assistance.
SW DCIU_LINK 1
Description:
A remote switch is out of data transfer mode. The remote switch link might have been out of operation for too long. This alarm will be resolved automatically when the link comes up.
Repair Procedure:
- Starting at the Avaya Intuity Main Menu, select:
Customer/Services Administration
Diagnostics
Switch Interface Diagnostics- Verify that the remote switch number has an "I" underneath it.
An "I" indicates that the switch is "in data transfer" and operational. An "O" indicates that the switch is "out of data transfer" and inoperational.
- Verify that the remote switch number matches administration on the switch.
- Contact your remote maintenance center for further assistance.
SW DCIU_LINK 2
Description:
The link to the switch was removed from operation. The system clears this alarm when the switch link is returned to operation. When this alarm is raised, any other DCIU_LINK alarms are resolved.
Repair Procedure:
SW DCIU_LINK 3
Description:
The system is experiencing a software problem with the switch link.
Repair Procedure:
Contact your remote maintenance center.
SW DCIU_LINK 4
Description:
The host switch is out of data transfer mode too frequently.
Repair Procedure:
The system automatically resolves this alarm.
SW DCIU_LINK 5
Description:
The remote switch is stopping transmission of data too frequently.
Repair Procedure:
The system automatically resolves this alarm.
SW GPSC_BOARD 0
Description:
The GP-Sync or DCIU circuit card failed diagnostics. The system clears this alarm after diagnostics complete successfully.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 1
Description:
The host switch link has been out of operation for too long. When the link is not in operation, the Avaya Intuity system will not provide call coverage.
The system will resolve this alarm when the link returns to operation.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 2
Description:
A remote switch link has been out of operation too long. When the link is not in operation, the Avaya Intuity system will not provide call coverage for the remote subscribers.
This alarm will be resolved automatically when the link comes up.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 3
Description:
The host switch link has been in- and out-of-service too frequently. When the link is not in operation, the Avaya Intuity system will not provide call coverage.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 4
Description:
A remote switch link has been in- and out-of-service too frequently. When the link is not in operation, the Avaya Intuity system will not provide call coverage for remote subscribers.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 5
Description:
Host name resolution failed. The system cannot match a host name to an IP address. It cannot connect to the system with the host name.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 6
Description:
The switch rejected the Avaya Intuity system's session connection attempt. Because of this, the Avaya Intuity system cannot communicate with the switch. Callers will need to enter an extension number to reach a mailbox. Also, they will not be able to transfer to other destinations.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 7
Description:
The switch failed to send an acknowledgment message to the Avaya Intuity system's request for a session connection within the allowed period of time. Because of this, the Avaya Intuity system cannot establish a link to the switch. If this condition persists, it will lead to a major alarm indicating that the link is not in operation.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 8
Description:
The Avaya Intuity system sent data to the host switch and did not receive an acknowledgment message within the allowed period of time. This condition can be caused by network delays, a loss in LAN connectivity, or problems in the switch that caused it to fail to send the message.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 9
Description:
The switch failed to acknowledge the Avaya Intuity system's keep alive message. A keep alive message is a message that the Avaya Intuity system sends to the switch during idle periods or after a fixed interval to ensure that the connection is still good. If this condition persists, it will lead to a major alarm indicating that the link is down.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 10
Description:
The software is experiencing internal errors.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 11
Description:
The Avaya Intuity system is unable to use some of its administered values. It cannot obtain the port numbers or IP addresses for the switch.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 12
Description:
The Avaya Intuity system is unable to use some of its information about timeout periods and audits. The audits and the generation of alarms may be affected.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 13
Description:
The Avaya Intuity system is unable to use some of its information about timeout periods and retry intervals. The system logs the error and then uses default values.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 14
Description:
The switch is sending invalid options to the Avaya Intuity system and the options may need to be adjusted on the switch side. The Avaya Intuity system cannot establish communication with the switch. Since the link is not in operation, the system is non-integrated. Callers will need to enter an extension number to reach a mailbox. Also, they will not be able to transfer to other destinations.
Repair Procedure:
Contact your remote maintenance center.
SW OVERLAN 15
Description:
The link to the switch is not operational because it was removed from operation.
Repair Procedure:
SW SOFTWARE 000
Description:
The system failed to initialize a channel.
Repair Procedure:
Contact your remote maintenance center.
SW SOFTWARE 001
Description:
The system failed to send the switch ID.
Repair Procedure:
Contact your remote maintenance center.
SW SOFTWARE 002
Description:
The system failed during a message waiting indicator process.
Repair Procedure:
- Stop the voice system.
- Start the voice system.
- If this condition persists, contact your remote maintenance center.
SW SOFTWARE 003
Description:
The system failed to send data within the switch integration package.
Repair Procedure:
Contact your remote maintenance center.
SW SOFTWARE 004
Description:
The system experienced a software registration failure.
Repair Procedure:
Contact your remote maintenance center.
SW SOFTWARE 005
Description:
The system failed to allocate space within the switch integration package.
Repair Procedure:
Contact your remote maintenance center.
SW SOFTWARE 007
Description:
The system failed to open a node within the switch integration package.
Repair Procedure:
Contact your remote maintenance center.
SW SOFTWARE 008
Description:
The system failed to bind a node within the switch integration package.
Repair Procedure:
Contact your remote maintenance center.
SW SOFTWARE 009
Description:
The system failed to bind a bad node.
Repair Procedure:
Contact your remote maintenance center.
SW SOFTWARE 010
Description:
The system failed to receive data within the switch integration package.
Repair Procedure:
Contact your remote maintenance center.
SW SOFTWARE 011
Description:
The system failed during a mode code process. This alarm can occur if a caller to an Intuity AUDIX mailbox presses a telephone key before the system plays the Intuity AUDIX greeting.
Repair Procedure:
- If possible, ask callers to avoid pressing the keys on their telephone before the Intuity AUDIX greeting.
- If the problem persists, contact your remote maintenance center.
SW SOFTWARE 012
Description:
The system failed to log in to a channel after rebooting.
Repair Procedure:
- Dial the extension number associated with the channel that is failing to log in, and verify that the channel answers.
- If the channel does not answer, check the physical connection on the port for that channel.
- If the alarm persists, contact your remote maintenance center.
SW SOFTWARE 013
Description:
The system failed to refresh a message waiting indicator.
Repair Procedure:
The Avaya Intuity system will automatically refresh the message waiting indicator again. However, if the alarm persists, contact your remote maintenance center..
SW SW 1
Description:
One of the following events occurred:
- The system failed to receive a message.
- The system failed to send a message.
- The system experienced a conversion failure in the software.
- The system failed to open an SMDI port.
- The system failed to register a process. If this event occurs, the system answers telephone calls with requests that callers enter extension numbers. While this alarm is active, message waiting indicators are not updated.
- The Avaya Intuity system failed to send call information details to a process within the system. At least one caller was asked to enter an extension number.
- The Avaya Intuity system failed to locate a process. Callers might be asked to enter extension numbers.
- The digital interface circuit card does not match the software installed on the system. The system will not answer telephone calls.
- The writer process started up.
Repair Procedure:
Contact your remote maintenance center.
SW SW 11
Description:
One of the following events occurred:
- The system failed to open a file.
- The system failed to write to a file.
- The system has a file that is in a bad format.
Repair Procedure:
Contact your remote maintenance center.
SW SW 12
Description:
One of the following events occurred:
- SMDI link is not operational.
- All device ports failed to open.
- The system failed to write to a device.
Repair Procedure:
Contact your remote maintenance center.
SW SW 111
Description:
One of the following events occurred:
- The reader process has invalid parameters.
- The reader process started up.
- The SMDI serial port has no response. One SMDI port is not operational.
Repair Procedure:
- Access the Switch Link Administration screen, and verify the data.
- Stop the voice system.
- Start the voice system.
- If no problems are found, contact your remote maintenance center.
SW SWIN 0
Description:
One of the following events occurred:
- The system failed to locate a process. Callers might be asked to enter extension numbers.
- The multiple hunt group initialization failed. Callers reaching systems that are operating a serial integration (DMS-100 or 5ESS) are asked to enter extension numbers.
- The attendant translation initialization failed. The Avaya Intuity system is unable to operate the Automated Attendant feature.
- The trunk translation initialization failed. If DID lines are directly connected behind the Avaya Intuity system and they are being used as lines to log in to the Avaya Intuity system from outside the switch, the calls carried on these lines will fail.
Repair Procedure:
Contact your remote maintenance center.
SW SWIN 1
Description:
The system failed to register a process. When the system answers the telephone, it asks the callers to enter extension numbers. While this alarm is active, message waiting indicators are not updated.
Repair Procedure:
Contact your remote maintenance center.
SW SWIN_IF 0
Description:
The system has an invalid parameter specification in a parameters file. The system might ask callers to enter extension numbers. While this alarm is active, message waiting indicator updates might fail.
Repair Procedure:
Contact your remote maintenance center.
SW SWINDIP 1
Description:
The Avaya Intuity system failed to use some of the information sent from the switch. Some telephone calls might not get the expected call answer treatment.
Repair Procedure:
Contact your remote maintenance center.
SW SWINDIP 2
Description:
The Avaya Intuity system had trouble starting software used to interpret information from the switch. When the system answers the telephone, it asks callers to enter extension numbers.
Repair Procedure:
Contact your remote maintenance center.
SW SWINSERIAL 1
Description:
The Avaya Intuity system could not open and use the assigned serial port. This is possibly because of a hardware failure. When the system answers the telephone, it asks callers to enter extension numbers. While this alarm is active, message waiting indicators are not updated.
Repair Procedure:
Contact your remote maintenance center.
SW VBPC_BOARD 1
Description:
One of the following events occurred:
- The system cannot use the digital interface circuit card. When the system answers the telephone, it asks callers to enter extension numbers.
- The system cannot use one of the ports on the digital interface circuit card. When the system answers the telephone, it asks some of the callers to enter extension numbers.
- The system might not be able to use some software for the digital interface circuit card. When the system answers the telephone, it asks callers to enter extension numbers.
- The system is experiencing processing difficulties because of possible problems with the digital interface circuit card firmware. When the system answers the telephone, it asks callers to enter extension numbers. While this alarm is active, message waiting indicators are not updated.
- The system is either missing the digital interface circuit card or is unable to use the circuit card installed. The system asks callers to enter extension numbers.
- The system might not be able to identify the type of digital interface circuit installed. When the system answers the telephone, it asks callers to enter extension numbers.
- The system was not able to set some of the digital interface circuit card options. When the system answers the telephone, it asks callers to enter extension numbers.
Repair Procedure:
Contact your remote maintenance center.
SW VBPC_CARR 1
Description:
The system lost a carrier on a digital interface circuit card port and is not receiving call information from the switch. When the system answers the telephone, it asks callers to enter extension numbers.
Repair Procedure:
Contact your remote maintenance center.
SW WRITER 1
Description:
The serial link between the Avaya Intuity system and the switch is not operational. When the system answers the telephone, it asks callers to enter extension numbers. While this alarm is active, message waiting indicators are not updated.
Repair Procedure:
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