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Digital Networking Diagnostics

Performing a Remote Connection Test

Description

The remote connection test checks the transmission path from the local machine to the remote machine. You can perform a remote connection test for each remote machine with which voice messages are exchanged. The test assumes that all components of the network, from the ACCX card to the remote machine administration, are operating and complete.

Requirements

The remote connection test requires:

Procedure

To perform a remote connection test:
 

Note: Perform a channel internal loop-around test before performing this procedure. If the internal channel loop-around test fails, the circuit card is defective

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	Diagnostics
    		Networking Diagnostics

    The system displays the Networking Diagnostics Window.

  2. Press F8 (Chg-Keys).

    3. The system displays an alternate set of function keys.

  3. Press F4 (Diagnose).

    4. The system displays the Networking Diagnostics Menu.

  4. Select:

    5. Remote Connection Test

    The system displays the Remote Connection Test Window.

  5. Enter the name of the remote machine to be tested in the Machine Name: field.
     

    Note: If you do not know the remote machine name, press F2 (Choices) to access a menu of remote machines. Select from the menu by moving the selection bar over a machine name and pressing ENTER.

  6. If you are testing a dedicated RS-232 connection, enter the number of the dedicated channel in the Channel No.: field.

    7. The system displays the message working... and attempts to connect with the remote machine. When the process is completed, the system displays the Test Results Window for a Remote Connection Test.

  7. If the window contains a message stating that the test completed successfully, continue with Step 8.

    8. If the screen contains a message stating that the test failed:

      1. Press F6 (Cancel) to exit the window and return to the Networking Diagnostics Menu.
      2. Contact the remote maintenance center.
  8. Press F6 (Cancel) to exit the screen and return to the Networking Diagnostics Window.
  9. Repeat Step�2 through Step 8 for each remote machine to be tested.

Performing a Channel Internal Loop-Around Test

Description

The channel internal loop-around test checks the operation of an individual channel on the ACCX circuit card. Perform this test to make sure the circuit card is operating correctly.

Requirements

The channel internal loop-around test requires:

Procedure

To perform a channel internal loop-around test:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	Diagnostics
    		Networking Diagnostics

    The system displays the Networking Diagnostics Window.

  2. Press F8 (Chg-Keys).

    3. The system displays the alternate set of function keys.

  3. Press F4 (Diagnose).

    4. The system displays the Networking Diagnostics Menu.

  4. Select:

    5. Channel Internal Loop Around Test

    The system displays the Channel Internal Loop Around Test Window.

  5. Enter the channel number to be tested.

    6. The system displays the message working... in the upper right corner of the screen and begins the test. When the process is complete, the system displays the Test Results Window.

  6. If the window contains a message stating that the test completed successfully, continue with Step 7.

    7. If the screen shows that the test failed, access the Alarm Log, enter NW as the application, and look for alarms related to the networking board.

  7. Press F6 (Cancel) until the system displays the Networking Diagnostics Window.
  8. Repeat Step�2 through Step 7 for each equipped channel on the ACCX board.

Performing a Modem Loop-Around Test


 

Note: This test does not work for all modems. Before conducting the test, contact the remote service center and verify that the test works for your modem.

Description

The modem loop-around test checks the connectivity between the ACCX circuit card and the modem through a channel configured as RS-232. The test sends a signal from the ACCX circuit card to the modem and back.

Perform this test to ensure that:

Requirements

The modem loop-around test requires that:

Procedure

To perform a modem loop-around test:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	Diagnostics
    		Networking Diagnostics

    The system displays the Networking Diagnostics Window.

  2. Press F8 (Chg-Keys).

    3. The system displays the alternate set of function keys.

  3. Press F4 (Diagnose).

    4. The system displays the Networking Diagnostics Menu.

  4. Select:

    5. Modem Loop Around Test

    The system displays the Modem Loop Around Test Window.

  5. Enter the channel number to be tested. The channel must be RS-232 and have a modem connected.

    6. The system displays the message working... in the upper right corner of the screen and begins the test. When the process is complete, the system displays the Test Results Window.

  6. If the window contains a message stating that the test completed successfully, continue with Step 7.

    7. If the screen shows that the test failed:

      1. Reconfigure the modem.
      2. Access the alarm log, enter NW as the application, and look for alarms related to networking modems.
  7. Press F6 (Cancel) to exit the window and return to the Networking Diagnostics Window.
  8. Repeat Step�2 through Step 7 for each equipped channel that is RS-232 and has a modem connected.

Performing a Network Loop-Around Test

Test Description

The network loop-around test checks the data transmission path that connects the local Avaya Intuity machine with the service office and the public network. When a channel is in loop-around mode, the channel cannot exchange information with remote machines.

Test Requirements

This test can only be performed on DCP channels. The test should be coordinated with the local service office.

Test Procedure

To perform a network loop-around test:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	Diagnostics
    		Networking Diagnostics

    The system displays the Networking Diagnostics Window.

  2. Press F8 (Chg-Keys).

    3. The system displays the alternate set of function keys.

  3. Press F4 (Diagnose).

    4. The system displays the Networking Diagnostics Menu.

  4. Select:

    5. Network Loop Around Test
    	Start Test

    The system displays the Start Network Loop Around Test Window.

  5. Enter High or Low in the Speed: field.
  6. Enter the channel number to be tested in the Channel: field.

    7. Make sure the channel number corresponds to the channel data rate you entered in Step 5.

  7. Press F3 (Save).

    8. The system displays the message working... in the upper right corner of the screen, places the channel in loop-around mode, and displays a Test Results Window.

  8. Press F6 (Cancel) to exit the window and return to the Networking Diagnostics Menu.
  9. Contact the local service office and instruct them to place a call to the telephone number assigned to the channel placed in the loop-around mode.

    10. If the test is successful, any data sent by the service office will pass through the Avaya Intuity channel and return to the service office.

  10. Stop the test and remove the channel from the loop-around mode by completing the following Step a through Step b:
      1. Start at the Networking Diagnostics Menu and select:

        2. 	Network Loop-Around Test
        		Stop Test

        The system displays the Stop Network Loop-Around Test Window.

      2. To stop testing the channel, enter the appropriated channel number in the Channel: field. This is the same channel number that you entered in Step�6.

        3. The system displays the message working... in the upper right corner of the screen, removes the channel from loop-around mode, and displays the Test Results Window.

  11. Press F6 (Cancel) to exit the window and return to the Networking Diagnostics Menu.
  12. Repeat Step�2 through Step 11 for each channel to be tested.

Performing a Networking Board Reset

Requirements

The ACCX circuit card may need to be reset after other networking diagnostic tests have been performed. The ACCX circuit card may also need to be reset as part of an alarm repair procedure.

Procedure

To reset the networking circuit card:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	Diagnostics
    		Networking Diagnostics

    The system displays the Networking Diagnostics Window.

  2. Press F8 (Chg-Keys).

    3. The system displays the alternate set of function keys.

  3. Press F4 (Diagnose).

    4. The system displays the Networking Diagnostics Menu.

  4. Select:

    5. Networking Board Reset

    The system displays the Networking Board Reset Window.

  5. Enter the number of the ACCX circuit card to be reset in the Board No.: field.

    6. The Avaya Intuity system resets the networking card. The process takes several minutes. When the process is complete, the system displays the Test Results Window.

  6. Press F6 (Cancel) to exit the window and return to the Networking Diagnostics Menu.
  7. Repeat Step�2 through Step 6 for each ACCX card to be reset.

Performing a Networking Channel Busyout

Description

Busying out a channel takes it out of service so that no data is sent to the channel.
 

Note: This procedure cannot be performed on TCP/IP channels. TCP/IP channels must be unequipped.

Procedure

To busyout the networking channels:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	Diagnostics
    		Networking Diagnostics

    The system displays the Networking Diagnostics Window.

  2. Press F8 (Chg-Keys).

    3. The system displays the alternate set of function keys.

  3. Press F2 (Busyout).

    4. The system displays the Busyout Networking Channel Window.

  4. Enter the number of the channel to busyout.

    5. The system displays the message working... in the upper right corner of the window. When the process is complete, the Status field on the Networking Diagnostics Window is updated and shows busyout for the channel entered.

  5. Repeat Step�2 through Step 4 for each channel to busyout.

Performing a Networking Channel Release

Description

Releasing a channel makes a busied out channel active.
 

Note: This procedure cannot be performed on TCP/IP channels.

Procedure

To release the networking channels:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	Diagnostics
    		Networking Diagnostics

    The system displays the Networking Diagnostics Window.

  2. Press F8 (Chg-Keys).
  3. Press F2 (Release).

    4. The system displays the Release Networking Channel Window.

  4. Enter the number of the channel to be released.

    5. The system displays the message working... in the upper right corner of the screen. When the process completes, the Status field on the Networking Diagnostics Window updates and shows idle for the channel entered.

  5. Repeat Step�2 through Step�4 for each channel to be released.

Performing a Network Snapshot

Description

The network snapshot provides a momentary view of the network activity.
 

Note: This procedure cannot be performed on a TCP/IP channel.

Procedure

To perform a network snapshot:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Networking Administration
    	Network Snapshot

    The system displays the Network Snapshot Window.

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