Verifying the External and Internal Disk Cartridge Drive Types

To verify the external and internal disk cartridge drive types:

1. Identify the internal disk cartridge drive type in the old system.

The name "JAZ" is printed on the front of a JAZ disk cartridge drive. The name "Gigamo" is printed on the front of a MO disk cartridge drive.

2. Identify the internal disk cartridge drive type on the new system.
3. Identify the type of external disk cartridge drive that is in the RUK:

See External JAZ Disk Cartridge Drive and External Magneto-Optical (MO) Disk Cartridge Drive.

4. Use the following table to determine your next task:
    
   

   If...	Then...
   the old system has an internal JAZ disk cartridge drive installed the new system has an internal MO disk cartridge drive installed the RUK contains an external MO disk cartridge drive	continue with Shutting Down the System.
   the old system has an internal JAZ disk cartridge drive installed the new system has an internal JAZ disk cartridge drive installed	skip the next three tasks and continue with Backing Up the Database.
   the old system has an internal JAZ disk cartridge drive installed the new system has an internal MO disk cartridge drive installed the RUK contains an external JAZ disk cartridge drive	skip the next three tasks and continue with Backing Up the Database.
   the old system has an internal MO disk cartridge drive installed the new system has an internal MO disk cartridge drive installed	skip the next three tasks and continue with Backing Up the Database.

Shutting Down the System

To shut down the system:

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	System Management
		System Control
			Shutdown System

2. Do one of the following:
• If the system displays the following message, enter y and go to Step 3:

Enter y to continue, n to quit [ n ]:

• If the system displays the Wait Time Window, enter 60, press F3 (Save), and go to Step 3.
3. Watch for messages that indicate that a shutdown is in progress.

When the system is completely shut down, the system displays the following message:

The system is down.
Press CTRL-ALT-DEL to reboot your computer.

4. Turn the power switch off.

Attaching the External Disk Cartridge Drive

To attach the external disk cartridge drive to the old system:

1. Remove the external disk cartridge drive from the RUK.
2. Do one of the following:
• If the RUK contains an External JAZ Disk Cartridge Drive:
• Set the SCSI ID 5. Use a pointed tool to increase or decrease the SCSI ID by clicking the + or – switches. See External JAZ Disk Cartridge Drive Settings.
• Confirm that the termination switch is set to 1, which is pushed to the left side. This might require the use of a flashlight. See External JAZ Disk Cartridge Drive Settings for more information.
• Turn off the power switch to the external drive by setting the power switch to 0 or off. This switch is located at the back right side of the drive.
• Continue with Step�3.
• If the RUK contains an External Magneto-Optical (MO) Disk Cartridge Drive:
• Set the SCSI ID to 4 by turning the SCSI ID setting arrow to point at 4. See External Magneto-Optical (MO) Disk Cartridge Drive Settings for more information.
• Set the four Option Settings to ON. See External Magneto-Optical (MO) Disk Cartridge Drive Settings.
• Turn off the power switch to the external disk cartridge drive. This switch is located at the back of the drive in the upper left corner. See the External Magneto-Optical (MO) Disk Cartridge Drive Settings.
• Continue with Step�3.
3. Confirm that the Intuity AUDIX system is completely powered down.
4. Find the SCSI port on the system.

The SCSI port is most likely found at or near the standard location shown in External SCSI Connectors, except MAP/100P.

5. Remove the external SCSI terminator, if one exists, from the system SCSI connection.
6. Determine which of three cables from the RUK to use to connect the external SCSI connector to the external disk cartridge drive. Depending on the external disk cartridge drive, the SCSI port is one of three types shown in either Cables for External JAZ Disk Cartridge Drive or Cables for External MO Disk Cartridge Drive.
7. Connect one end of the cable to the upper SCSI connector on the back of the external cartridge drive. See either External JAZ Disk Cartridge Drive Settings or External Magneto-Optical (MO) Disk Cartridge Drive Settings.
8. Attach the other end of the cable to the external SCSI connector on the old system.
9. Connect the external disk cartridge drive to electrical power and turn on the drive's power switch. See either External JAZ Disk Cartridge Drive Settings or External Magneto-Optical (MO) Disk Cartridge Drive Settings.
    
   

   Note: The external drive must be turned on before you can turn on the power for the Avaya Intuity system.

Restarting the Old System

To restart the old system and begin the upgrade backup:

1. Turn on the power switch on the old system.
2. If the logo screen is displayed, press ESC.

On newer Intuity AUDIX systems, a logo screen appears during the startup sequence and hides the system status messages.


 


Note: As the system starts up, it might display the following error: Fixed disk 0 error It could then display the system configuration and the following message: Press F1 to continue. This message is normal. Press F1 to continue.

The system displays startup messages including the first of two console login prompts. Ignore the first console login prompt and allow the system to continue to restart. After the system has completely restarted, the second console login prompt is displayed:

Console login:

3. Continue with the next task.

Backing Up the Database

To back up the database:

1. Log in as craft
2. From the Avaya Intuity Main Menu, select:

System Upgrade

The system displays the System Upgrade Main Menu.

3. Select Backup features and data and then press ENTER.

The system displays the following message:

System upgrade backup starting [date/time]
Begin complete backup of machine [machine name] for system upgrade? [ y ]:

4. Press ENTER.

The system displays status messages and then the following messages:

Before continuing, please verify that the new system is assembled and operational, and that the Intuity main menu displays the System Upgrade option. < current date >

Does the new system meet these conditions? [�y�]�:


 


Note: The Upgrade software was either confirmed as installed or was installed in an earlier task. For more information, see Checking Operation of the New System.

5. Press ENTER.

The system displays the following message:

To ensure that the backup device is working correctly, please insert the upgrade backup cartridge into the drive, and press enter.


 


Handle the disk cartridge with care. It is easily damaged.


 


Note: Use only disk cartridges from the RUK. Any other disk cartridge might require formatting, which can take up to 2 hours.

6. Insert one of the disk cartridges from the RUK and then press ENTER.

The system displays the following message:

Attempting to mount the cartridge.

The system mounts the disk cartridge and displays the following message:

[Backup] drive is working correctly. Continuing with upgrade.

The system runs the system evaluation utility package, which requires approximately from 5 to 10 minutes.

The system displays the following message:

UPGRADE WARNING: Voice system on machine <machine name> is currently up or initializing.
<current time>

If you proceed with the upgrade, the machine will be taken out of service.

Proceed with the upgrade? [ y ]:

7. Press ENTER.

The voice system is stopped and the system displays an estimate of the time and number of disk cartridges required for the upgrade backup and then displays the following message:

Press [ RETURN ] to continue or [ DELETE ] to abort [ RETURN ] :

 


  

  

    

   Note: 
The system might display additional information after the above message.


  

8. Press ENTER.

The system instructs you to insert a backup cartridge if you have not already inserted one and then instructs you to press ENTER to continue or DELETE to quit.

9. Press ENTER.

The system starts backing up the data.


 


Note: Depending on the amount of customer data, a cartridge takes up to 20 minutes to complete. Now is a good time to take a break.

10. Do one of the following:
• If the upgrade backup requires only one cartridge, go to Step 11.
• If the upgrade backup requires more than one disk cartridge:
• Remove the disk cartridge when it is full and replace it with another blank disk cartridge from the RUK.
• Label the disk cartridge with a number that indicates its place in the backup sequence.
11. Watch for the following message:

Upgrade backup complete [current date]
To proceed with the upgrade the system needs to be shut down < current date >
Shut down the system now? [ y ] :

12. Press ENTER.

The system ejects the disk cartridge, shuts down, and displays the following message:

Press any key to reboot...

13. Turn the power switch off on the system.
14. Do one of the following:
• If you used a external disk cartridge drive to backup the system, continue with Step�15.
• If you used a internal disk cartridge drive to backup the system, continue with the next task.
15. Turn the power switch off on the old system.
16. Remove the SCSI cable and the external cartridge drive from the old system and place them in the RUK.

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