Backing Up the Database

To back up the database on the new system:

1. Log in as craft
2. From the Avaya Intuity Main Menu, select:

System Upgrade

The system displays the System Upgrade Main Menu.

3. Select Backup features and data and then press ENTER.

The system displays the following message:

System upgrade backup starting [date/time]
Begin complete backup of machine [machine name] for system upgrade? [ y ]:

4. Enter y

The system displays system messages and then the following messages:

Before continuing, please verify that the new system is assembled and operational, and that the Intuity main menu displays the System Upgrade option. < current date >

Does the new system meet these conditions? [�y�]�:


 


Note: The Upgrade software was either confirmed as installed or was installed in an earlier task. For more information, see Checking Operation of the New System.

Is a SCSI card installed on this machine? [�y�]:

5. Enter n

The system displays the following message:

Do you have the upgrade kit (RUK)? [ y ]:

6. Press ENTER.

The system displays the following message:

Install the SCSI card and attach the external disk drive according to the documentation. 

Press enter when you are ready to shut down the system.

7. Press ENTER.

The system shuts down and then displays the following message:

Press any key to reboot...


Observe proper electrostatic discharge precautions when you handle computer components. Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground. For detailed electrostatic discharge instructions, see Protecting Against ESD Damage on the Intuity Messaging Solutions Release 5 Documentation for Technicians CD-ROM, 585-313-807.

8. Turn the power switch off.
9. Remove the SCSI Interface Card from the RUK and then from the antistatic bag.
10. Remove the screw retaining the slot cover from PCI slot 1, the uppermost slot within the cabinet. See MAP/5P Internal Layout.
11. Install the SCSI interface card in PCI slot 1.
12. Install and tighten the circuit card retaining screw.
     
    

    Note: Leave the dress cover off the system until the data transfer is verified. You can then remove the SCSI interface card and replace the dress cover.

13. Remove the external disk cartridge drive from the RUK.
14. Determine what type of external disk cartridge drive the RUK contains, for example, either an External JAZ Disk Cartridge Drive or an External Magneto-Optical (MO) Disk Cartridge Drive.
15. Do one of the following:
• If the RUK contains an External JAZ Disk Cartridge Drive:
• Set the SCSI ID to 5. Use a pointed tool to increase or decrease the SCSI ID by clicking the + or – switches. See External JAZ Disk Cartridge Drive Settings.
• Confirm that the termination switch is set to 1, which is pushed to the left side. This might require the use of a flashlight. See External JAZ Disk Cartridge Drive Settings for more information.
• Turn off the external disk cartridge drive's power switch by setting the power switch to 0 or Off. This switch is located at the back right side of the drive.
• Continue with Step�16.
• If the RUK contains an External Magneto-Optical (MO) Disk Cartridge Drive:
• Set the SCSI ID to 4 by turning the SCSI ID setting arrow to point to 4. See External Magneto-Optical (MO) Disk Cartridge Drive Settings for more information.
• Set the four Option Settings to ON. See External Magneto-Optical (MO) Disk Cartridge Drive Settings.
• Turn off the power switch to the external disk cartridge drive. This switch is located at the back of the drive in the upper left corner. See the External Magneto-Optical (MO) Disk Cartridge Drive Settings.
• Continue with Step�16.
16. Compare the connectors on the external disk cartridge drive and on the system to determine the right cable to use. Select the cable from the RUK. Depending on the external disk cartridge drive, see Cables for External JAZ Disk Cartridge Drive or Cables for External MO Disk Cartridge Drive.
17. Connect the SCSI cable to the upper connector on the back of the external cartridge drive.


 


Do not use the lower connector or the restore might not occur.

18. Connect the cable to the external SCSI port on the newly installed SCSI interface card.
     
    

    Note: Do not insert the backup cartridge until the system requests it.

19. Connect the external drive to electrical power and then turn on the power switch.
     
    

    The external drive must be turned on before turning on the power for the Avaya Intuity system. If not, another system restart will be required.

20. Turn on the power to the MAP/5P.

The system rebuilds the kernel and restarts the system several times, which might take up to 15 minutes. A number of error messages that can be ignored are displayed during this time.

After the system is restarted for the last time, the following message is displayed:

Not starting the voice system because an upgrade is in progress. 

Rebooting the system will allow the voice system to start.

Press enter for prompt.

Program `/vs/gin/util/startup.d/CHK_restore' returned a non-zero return code.

`start_vs' is being aborted

21. Press ENTER to display the console login.

The system then displays the following message:

Console login:


 


Note: The system normally displays two logins during boot up and only the second is used. However, the upgrade procedure displays only one login. During the upgrade procedure only, use the first login that appears.

22. Log in as craft.
23. From the Avaya Intuity main menu, select:

System Upgrade

The system displays the System Upgrade Main Menu.

24. Select Backup features and data and then press ENTER.


 


Note: You might see the following message: Alert!: Unable to connect to remote host. Ignore this message. Wait for a few moments after the menu displays again then retry the menu option.

The system displays system messages and then displays the following messages:

System upgrade backup starting. [time/date]
Begin complete backup of machine <machine name> for system upgrade? [ y ]:

25. Press ENTER.

The system displays the following message:

Before continuing, please verify that the new system is assembled and operational, and that the Intuity main menu displays the System Upgrade option. < current date >

Does the new system meet these conditions? [�y�]�:


 


Note: The Upgrade software was either confirmed as installed or was installed in an earlier task. For more information, see Checking Operation of the New System.

26. Press ENTER.

The system displays the following message:

To ensure that the backup device is working correctly, please insert the upgrade backup cartridge into the drive, and press enter.


 


Handle the disk cartridge with care. It is easily damaged.


 


Note: Use only disk cartridges from the RUK. Any other disk cartridge might require formatting, which can take up to 2 hours.

27. Insert one of the disk cartridges from the RUK and then press ENTER.
28. Enter y

The system displays the following message:

Attempting to mount the cartridge.

The system mounts the cartridge and then displays the following message:

[Backup] drive is working correctly. Continuing with upgrade.

The system runs the system evaluation utility package, which requires approximately 5 to 10 minutes.

The system displays the following:

[date/time]
Take the system out of service and proceed with the upgrade? [ y ]:

29. Enter y

The voice system is stopped and the system displays additional status messages along with an estimate of the time and number disk cartridges required for the upgrade backup. The system then displays the following message:

Press [ RETURN ] to continue or [ DELETE ] to abort [ RETURN ] :
 


Note: The system might display additional information after the above message.

30. Press ENTER.

The system instructs you to insert a backup disk cartridge if you have not already inserted one and then instructs you to press ENTER to continue or DELETE to quit.

31. Press ENTER.

The system starts backing up the data.
 


Note: Depending on the amount of customer data, a cartridge takes up to 20 minutes to complete. Now is a good time to take a break.

32. Do one of the following:
• If the upgrade backup requires only one disk cartridge, go to Step�33.
• If the upgrade backup requires an additional disk cartridge:
• Remove the disk cartridge when it is full and replace it with another blank disk cartridge from the RUK.
• Label the disk cartridge with a number that indicates its place in the backup sequence.
• Continue with the Step�33.
33. Watch for the following message:

Upgrade backup complete [current date]
To proceed with the upgrade the system needs to be shut down < current date >
Shut down the system now? [ y ] :

34. Press ENTER.

The system ejects the disk cartridge, shuts down, and displays the following message:

Press any key to reboot...

35. Turn the MAP/5P power switch off.
36. Remove the SCSI cable from the system and remove the SCSI interface circuit card.
37. Place the SCSI interface circuit card in the antistatic bag and replace it in the RUK.
38. Replace the external disk cartridge drive in the RUK.
39. Replace the slot cover plate in the MAP/5P.

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