Checking for and Transferring Custom Announcements

This procedure is used to check whether custom announcements exist and then describes how to prepare for transferring them to the new system.

• If the customer does not know if they have custom announcements, follow the steps in Checking for Custom Announcement Sets on the Old System and then determine the next step.
• If the system does not have custom announcements, go to Deactivating Alarm Origination.
• If the system does have custom announcements, complete these steps before backing up the old database:
• Adding the Custom Announcement Set Name to the New System
• Copying the Base Announcement Set into the Custom Announcement Set on the New System
• Using a Custom Announcement Set for the Default Announcement Set on the New System

The upgrade package checks whether custom announcements exist and whether they can be transferred. During the upgrade restore, the system checks to ensure that these steps have been completed.

Custom Announcement Transfer Overview

A custom announcement set is transferred to the new system, but only if:

• The announcement fragments have been rerecorded.
• The announcement set has not been modified.

During the upgrade backup procedure, the system checks for the presence of custom announcements. If the fragments have been modified, but the announcement set has not, then the system backs up the custom announcement set and displays messages while it is being backed up. Custom announcement sets are not backed up if the set has been modified.

Before the upgrade restore occurs, a new, empty announcement set must be created on the new system. The base announcement set must then be copied into this custom-named set. If the custom set has been created properly and the announcement set upgrade conditions are met, then the custom announcement set is restored to the new system.

 

Note: The procedures in this chapter can be used to transfer many simple custom announcement sets from existing Avaya Intuity systems to Avaya Intuity Release 5 systems. These procedures, however, may not transfer all custom announcement sets.

Checking for Custom Announcement Sets on the Old System

To check for custom announcement sets:

1. From the Avaya Intuity Main Menu, select:

AUDIX Administration 

The system displays the AUDIX command prompt screen.

2. At the enter command: prompt, enter list anncsets

The system displays the Announcement Sets Screen. The screen shows several additional standard announcement sets. Each customer can have different standard or custom sets installed.

3. Determine if any of the announcement sets have been customized by comparing the announcements sets listed on your screen with the announcements listed in the table Standard Announcement Sets.

The table lists the announcement set abbreviation as it appears on the screen and the full name in parentheses.


 


Table: Standard Announcement Sets

us-eng (U.S. English)	dutch (Dutch)	malay (Malay)
us-eng-t (U.S. English Terse)	french-c (Canadian French)	mandarin (Mandarin)
us-tdd (U.S. English for TDD)	french-p (French Provincial)	norwegian (Norwegian)
us-123 (U.S. English 1,2,3)	german (German)	polish (Polish)
arabic-fm (Arabic-female)	greek (Greek)	portug (Brazilian Portuguese)
arabic-m (Arabic-male)	hindi (Hindi)	russian (Russian)
british (British English)	hungary (Hungarian)	slovak (Slovak)
cantonese (Cantonese)	indonese (Indonesian)	swedish (Swedish)
cas-span (Castilian Spanish)	italian (Italian)	taiwanese (Taiwanese)
croatia (Croatian)	korea (Korean)	thailand (Thai)
czech (Czech)	japan (Japanese)	turkish (Turkish)
danish (Danish)	lat-span (Latin- American Spanish)	—

4. Do one of the following:
• If all of the names on the Announcement Sets screen match the listed names in the table Standard Announcement Sets, go to Step 6.
• If the names on the Announcement Sets screen do not match the names listed in the table Standard Announcement Sets, use the table Custom Announcement Set Names of the Technician's Upgrade Worksheet section to write down the customized sets.

5. Ask the customer which announcement set was used for the base announcement set and write down the name of that base announcement set in the Custom Announcement Set Names table of the Technician's Upgrade Worksheet section.


 


Note: For upgrades from systems prior to Release 5, if the customer does not know which announcement set was used as the base announcement set and wants to use the custom set on the new system, contact the Multimedia Messaging Implementation Support Center (MMISC) or your COE.

6. Press F1 (Cancel) and then enter exit to return to the Avaya Intuity Main Menu.
7. Do one of the following:
• If the old system does not include any custom announcement sets, go to the Deactivating Alarm Origination section.
• If the old system contains custom announcement sets and you know the base announcement set for each, continue with Adding the Custom Announcement Set Name to the New System.
• If the old system contains custom announcement sets and you do not know which standard announcement set was the source for the custom announcement set, you must contact the MMISC or your COE for assistance.

Adding the Custom Announcement Set Name to the New System

To add a custom announcement set name to the Intuity AUDIX Release 5 system:

1. From the Avaya Intuity Main Menu, select:

AUDIX Administration

The system displays the AUDIX Administration screen.

2. Enter add announcement-set anncsetname

where anncsetname is the name of one custom announcement set that you wrote in the Custom Announcement Set Names table in the Technician's Upgrade Worksheet section.

3. Press F3 (Enter).

The system displays the Announcement Sets Screen with the name of the new announcement set listed and the following message:

Command Successfully Completed.
 


Note: The announcement set you just named is empty until you copy the announcements from another set into it, as described in Copying the Base Announcement Set into the Custom Announcement Set on the New System.

4. Repeat Step�2 and Step�3 for all of the custom announcement sets written in the Custom Announcement Set Names table in the Technician's Upgrade Worksheet section.

Copying the Base Announcement Set into the Custom
Announcement Set on the New System

To copy the appropriate base announcement set to its custom announcement set on the Release�5 system:

1. From the Avaya Intuity Main Menu, select:

AUDIX Administration

2. Enter copy anncset

The system displays the Copy Announcement Set Screen.

3. From the Custom Announcement Set Names table in the Technician's Upgrade Worksheet section, enter the base announcement set name in the From Announcement Set: field.
4. Enter the name of the corresponding custom announcement set in the To Announcement Set: field.
5. Press F3 (Enter) to save the information to the system database.

The system displays the following message and returns the cursor to the command line:

Command Successfully Completed.

6. Repeat Step 2 through Step 5 for all custom announcement set names added in Adding the Custom Announcement Set Name to the New System.


 


If the customer customized an announcement set by replacing a fragment with silence or a "blank" instead of re-recording the fragment, the upgrade software does not recognize that the fragment was customized. The system replaces the fragment with the Release�5 standard fragment, and the customer must recustomize that fragment to be silent or blank again.

Using a Custom Announcement Set for the Default Announcement
Set on the New System

To use a custom announcement set for the default announcement set:

1. From the Avaya Intuity Main Menu, select:

AUDIX Administration

The system displays the AUDIX command prompt screen.

2. Enter change system-parameters features

The system displays the System-Parameters Features screen.

3. Press F3 (Next Page) twice.

The system displays page 3 of the System-Parameters Features Screen.

4. Press the TAB key until the cursor is in the ANNOUNCEMENT SETS, System: field.
5. From the Custom Announcement Set Names table in the Technician's Upgrade Worksheet section, enter the name of the custom announcement set.
6. Press F3 (Save).

The system displays the following message:

Command Successfully Completed

7. Enter exit

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