Administration

Intuity AUDIX contains a variety of topics that relate to initial and ongoing administration.

Topics include:

• Administrative Interfaces
• Help
• Remote Access
• Internet Messaging Administration

Administrative Interfaces

The system provides three interfaces for accessing and administering Intuity AUDIX features. These interfaces are:

• A telephone
• A console consisting of a dedicated monitor and keyboard for local administration access to a system of windows, menus, and screens
• A Web browser

Most of the platform and networking administration is done through the administration windows. The customer administration and messaging administration are carried out through the administration screens.

Three customer administration logins allow varying levels of access to the features and capabilities:

• System administrator (sa)
• Voice mail (vm)
• Craft

Internet Messaging gives Intuity Message Manager and Post Office Protocol 3 (POP3) client subscribers full Internet email capabilities through the Intuity AUDIX. The Internet Messaging feature is administered and maintained through a World Wide Web browser interface. This interface can be used from any location with access to the internal LAN or the Internet.

Administration from the Telephone Interface

The system administrator performs some administrative tasks using the telephone, including recording:

• Subscribers' names (this is optional; customers can record their own names.)
• Networked machine names — for information on networking, see�Digital Networking Administration: Overview and Purpose.
• Automated attendant menus and options.

The voiced menu options that callers hear are actually personal greetings that the customer records for the Automated Attendant's extension. The Multiple Personal Greetings feature can also be used to provide different menus and options for different types of callers. For an overview of the Automated Attendant features, see Automated Attendants and Bulletin Boards: Overview.

• Bulletin Board announcements.

As with Automated Attendants, the system administrator records Bulletin Board messages. For more information and procedures, see� Automated Attendants and Bulletin Boards: What Is a Bulletin Board.

• Enhanced List Application (ELA) mailbox names.

The Enhanced List Application (ELA) is a powerful messaging tool that can distribute large quantities of messages. To AUDIX, ELA mailboxes look and act like any customer mailbox. The system administrator records a name for a mailbox so that customers hear a meaningful name when sending messages for distribution. For more information and procedures, see Enhanced List Application: Guidelines for Naming Enhanced Lists.

• Announcement fragments and announcements.

An announcement fragment is a recorded voice segment, and an announcement is a set of rules for determining when a specific fragment is to be played. For more information, see Customizing Announcements: About Fragments, Announcements, and Announcement Sets.

Administration from Intuity AUDIX Windows

Most Intuity AUDIX platform administration tasks are performed using windows accessed by selecting options from the main menu. Through the Intuity AUDIX windows the system administrator can:

• View information, enter information, access menus, select an option to display another window or menu, or select available system options.
• Display more than one screen or menu concurrently, although only the last window displayed is active.
• Cancel the active window to return to the previous menu or window.
• Use function keys to perform commands.
• Access online system Help and field Help for data entry fields in the window.

The following table describes the layout and components of the Intuity AUDIX Administration menu and window.
 

Table: Intuity AUDIX Administration Window Layout and Components

Window/Menu Component	Description
Menu	A special type of window that contains a list of options. A menu differs from other windows in that you cannot enter data into a menu.
Window	That bounded portion of the administrative interface through which the customer can view system information or status. A window differs from a screen in that a screen fills the monitor viewing area while a window has an edge and is displayed only on a portion of the monitor viewing area.
Window Title	The part of the window or menu that shows the name of the window or menu.
Scroll Bar	the part of the window that indicates when a window contains more than one screen of information. The customer can scroll forward and backward through the information.
Message Line	A line of text that contains a brief message about how to use the window.
Function Key Labels	Boxed labels that correspond to the first eight function keys (F1 through F8) on the keyboard that comes with the system. Each label represents a command that is executed when the corresponding function key is pressed. If no command label appears for a given function key, that key is not available.

Administration from AUDIX Screens

The system administrator administers most aspects of Intuity AUDIX messaging using Intuity AUDIX administration screens. When the customer first accesses the AUDIX administration screens, a blank screen is displayed. From this screen, the customer enters commands that cause the system to display other screens, such as Machine Profile, Subscriber, and Class of Service screens. These screens allow the system administrator to enter or view information or to select available system options.

Each screen has a name, which is part of the command that is used to display that screen. As with the administration windows, online Help and field Help for data entry fields are available.

The following table describes the layout and components of the Intuity AUDIX Administration screen.
 

Table: Intuity AUDIX Administration Screen Layout

System status line	This line displays Intuity AUDIX system information, including the machine name, application status, any active alarms, and the number of people logged in to the system.
Command history line	This line displays the fully expanded command currently entered in the command line and the current page number and page count (for example, change subscriber "Jane Doe" Page 1 of 2). If the active screen is a Help screen, this line contains the title of the screen or field Help (for example, change subscriber "Jane Doe": field help Page 1 of 1).
Activity area	The activity area displays: Data-entry fields used to specify new or changed parameter values Display-only fields, which contain current parameter values that cannot be changed from this screen Report results, which display requested system information Screen and field Help activated with the Help or Choices keys
Help/error message line	This line displays system feedback (for example, Command Successfully Completed), error messages, and prompts.
Command line	This line is used to enter commands to access a new screen or exit AUDIX Administration.
Function key labels	This portion of the screen shows labels for function keys F1 through F8. The labels indicate the actions invoked by pressing the function keys while a screen is active.

System Logins

There are three logins that provide varying levels of access to the features and capabilities of the Intuity AUDIX system. This layered login approach provides a means to limit access to certain features.

VM Login

The voice mail (vm) login permits:

• Administration of the Intuity AUDIX voice messaging feature package through the AUDIX administration screens
• Access to selected maintenance logs

SA Login

The system administrator (sa) login permits:

• Administration of all the Intuity AUDIX feature packages and systemwide features through both the Intuity AUDIX windows and the AUDIX administration screens
• Access to selected maintenance logs

Craft Login

The services craft login permits:

• Administration of all the Intuity AUDIX feature packages and systemwide features through both the Intuity AUDIX windows and the AUDIX administration screens
• Access to all maintenance logs


 


Note: The craft login is reserved for services personnel.

Administrative Access by More Than
One Person

A system allows more than one person to perform the same function on the same screen, for example, adding a customer to the Intuity AUDIX Voice Messaging database. However, when two people happen to be editing the same profile, only the changes made by the person who saves the screen last are written to the hard disk. The other changes are lost.

Help

Help is available at three levels:

• When using a computer or terminal, Help can be activated for any window, screen, or field. Use the Help and Choices keys for the purpose of obtaining assistance.
• The Help key provides general system information, navigation suggestions, and data entry overviews.
• The Choices key is active when the cursor is in a field, window, or screen and provides specific information for the field, window, or screen.
• Help can be obtained from the Intuity AUDIX documentation set. This set of documents contains detailed administrative and diagnostic procedures.
• When using a telephone, Help can be obtained by calling the remote services center, which is open 365 days a year.

Remote Access

Remote access allows system administrators to perform administrative duties from a console that is not part of the Intuity AUDIX system. For example, system administrators can use a console at their desks for remote access. There are two types of remote access: services remote access and customer remote access.

Services Remote Access

Technicians can access a system remotely through the asychronous port on the remote maintenance circuit card. If installed, this card uses the second communications port (COM2).
 

Note: A Remote Maintenance circuit card might not be available. Check with an account representative for availability.

With the Access Security Gateway (ASG) feature, you can secure the administration and maintenance ports on the Intuity AUDIX server. Whenever a subscriber begins a session on the server for purposes of administration or maintenance, the subscriber must enter a valid login ID. If the ASG interface is installed, the server issues a numerical challenge. The subscriber must enter the correct numerical response in order to access the Intuity AUDIX administration and maintenance features. Using ASG reduces the possibility of unauthorized access to the system. See� Administering the ASG Gateway for procedures for using the ASG interface.

Customer Remote Access

The customer can access the Intuity AUDIX system remotely through a terminal and modem connected to the first serial port on the CPU or to the multi-port serial card.

The following table lists the remote access requirements.
 

Table: Remote Access Requirements

Components	Notes
Multiport serial card	Provides eight serial ports; required if COM1 is already in use
Multiport serial card software	Required with the multireport serial card
One of the following connection types: US Robotics Sportster modem Paradyne Comsphere 3820 modem Paradyne Comsphere 3910 modem (or other locally certified modems outside the U.S.) 7400A and 7400B data modules ADU	Required if the remote terminal is greater than 50 feet (15 meters)
One of the following terminals: Avaya 386 Avaya 4410 (for PROCOMM PLUS 4410 or Terranova emulation) Avaya 513 (for Terranova emulation) Avaya 715 Avaya 4425 vt100

Internet Messaging Administration

The system administrator can administer the operation of Internet Messaging through a World Wide Web browser interface. Where possible, default values or a list of selections are provided. However, some fields require that an entry be made, after which the system will operate properly. To move from one screen to the next, click the Next link at the bottom of each page. For additional information on Internet Messaging, see Overview of Activating Internet Messaging.

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