Administration Tools and Utilities

Intuity AUDIX provides several tools and utilities that are available to enhance the system administration environment including:

• AUDIX Administration and Data Acquisition Package
• Call Accounting System
• Backup and Restore

AUDIX Administration and Data Acquisition
Package

The AUDIX Administration and Data Acquisition Package (ADAP) is part of the standard Intuity AUDIX system configuration. ADAP is a collection of software programs installed on a customer-provided PC. ADAP uses a command-line language interface and allows the customer's system administrator to download traffic data, subscriber data, and other system data from the messaging database files on the Intuity AUDIX system to a PC or printer for further processing.

Administration of the ADAP software is the customer's responsibility.

ADAP Connectivity

There are two ways to connect the customer-provided PC to the Intuity AUDIX system. Connections can be established either directly through an RS-232 port (COM1 or the multiport serial card) or indirectly using remote access capabilities as discussed in the section Remote Access. The customer's system administrator logs in to the voice messaging system using an ADAP-supplied command.

ADAP Data Management

Live data is the information maintained by the voice messaging system and stored on the Intuity AUDIX system itself. Except for database-modification commands and the system attendant reports, ADAP does not work directly with live data in the voice messaging database. Instead, ADAP copies this data to the PC. Changing the data stored on the PC does not change the information stored on the voice messaging system.

With the command-line language, the customer's system administrator can retrieve and send data directly to the PC or to a printer for further processing.

ADAP Optional Components

To use ADAP's capabilities, it might be necessary to add some components to the standard configuration. The following table lists the ADAP requirements. For more information on ADAP, see AUDIX Administration and Data Acquisition Package, 585-302-502.

Table: ADAP Requirements
 

Component	Notes
Multiport serial card	Provides eight serial ports for multiple administration sessions and/or if COM1 is already in use.
One of the following connection types: Paradyne Comsphere 3820 modem AT&T Paradyne Comsphere 3910 modem (or other locally certified modems outside the U.S.) 7400A data module	Required if the distance to the PC is greater than 50 feet (15 meters).
Personal computer (PC)	The ADAP software must be loaded on a computer that is separate from the Intuity AUDIX system.
ADAP software	Standard with the Intuity AUDIX system.
AUDIX Administration and Data Acquisition Package, 585-302-502	Documentation provided with the ADAP product.

Call Accounting System

The Intuity Call Accounting System (CAS) is a comprehensive software package designed to administer telephone expenses and track facility usage within an organization. CAS operates on a Intuity AUDIX system connected to the customer's MERLIN LEGEND, System 75, System 25, or DEFINITY G1 or G3 switch.

CAS works as follows:

• A telephone call placed on site is routed through the switch to its final destination or an incoming call is routed to an extension. These actions are called transactions.
• The switch prepares an electronic record of the transaction.
• CAS receives the electronic records from the switch and processes, costs, and stores them as call records.
• Reports of the call records can be accessed through the system.

Backup and Restore

If your platform is a MAP/5P or MAP/5PV3, backups are done using a tape cartridge backup. If your platform is a MAP/40P or a MAP/100P, the backup is done using a disk cartridge backup. There are two types of backups, unattended or attended backups.

Unattended Backup

The Intuity AUDIX system regularly and automatically backs up information critical to its operation. This is called an unattended backup. If the backup fills the tape or disk cartridge, the unattended backup alone might not completely restore the system to its previous state. However, it does contain all of the information necessary to bring the system back to working order. For example, unattended backups might not store all voice data. In the event of a system failure, some voice messages could be lost if you have not performed an attended backup.

 

At a minimum, a 7-day backup should be maintained by the customer with a new tape or disk cartridge being used for each day. The backup tape or disk cartridge should be labeled and stored in a secure location. These tape or disk cartridges can be archived for longer than 7 days or can be rotated through the 7-day backup cycle.

Attended Backup

In addition to the information saved during the nightly backups, an administrator can copy other types of information from the Intuity AUDIX system to tape or disk cartridge storage for security and recovery purposes. This is called an attended or manual backup. An attended backup gives the administrator more options regarding which data to back up than does an unattended backup. For example, the administrator can back up all voice messages and other voice data using an attended backup.
 

Note: Establish a regular, rigorous backup schedule based on the quality of service you plan to provide to your subscribers.

The customer's system administrator should perform attended backups at all of the following times:

• After making major system changes
• After entering new subscribers
• When experiencing system problems to avoid losing information entered since the last unattended backup


 


The digital networking service go down momentarily during an attended backup; however, the network comes back on its own. This momentary loss of service not cause for alarm. Because of it, the customer's system administrator might want to perform attended backups during off-peak or out-of-business hours.

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