| |
|
|
Avaya's Statement of Direction
Year 2000 Compliance
During the year 2000, the Intuity AUDIX system will comply with most of the Year 2000 specifications that relate to the handling of calendar dates. However, some features (for example, reports and call data records) could function differently when date data spans both the years 19XX and 20XX.
Customers are responsible for ensuring that their applications are Year 2000 compliant. In most cases, the most time-consuming part of Year 2000 compliance work is reviewing or testing applications. If you find outages, usually only minor changes are necessary for compliance. For example, you might need to replace a hard-coded "19XX" with a more appropriate entry. If your application was not developed by Avaya Technologies, contact the vendor with whom you contracted to discuss Year 2000 compliance for the application.
Investment Protection When Migrating
or Upgrading to Intuity AUDIX Release 5Clear migration and upgrade paths and investment protection incentives have been established to help customers during the transition from other Avaya messaging systems to a Intuity AUDIX Release 5 system.
Migration to Intuity AUDIX Release 5
The following table details the current strategy for maintaining hardware, software, and data across products.
See Intuity AUDIX Messaging Solutions Release 4 Planning for Migrations, 585-310-606, for more information on migrating from a Avaya product release prior to the ones listed above.
Note: Migrations from CONVERSANT Intro Voice Response (IVR) to a Avaya Intuity system are not supported.
If customers are migrating from another Avaya voice messaging system, they might be eligible for credits toward the price of a new Intuity AUDIX system based on their current hardware and software investment. This includes any RTU agreements in effect between the customer and Avaya, which can be transferred from the old to the new system. Avaya account representatives have more information.
Upgrades to Intuity AUDIX Release 5
Three types of upgrades are available:
- System upgrade
A system upgrade replaces a Avaya Intuity Release�2 or Release�3 system with a Release 4. This involves replacing the R2 or R3 computer with a new computer and transferring all customer data to the new computer.
Note: Avaya Intuity Release�1 systems must be upgraded to Release�2 before making the transition to Release�5.
- Software upgrade
A software upgrade increments an existing Intuity AUDIX Release 5 system to the current version of the software, for example, from Release 4.0 to Release 4.1.
- Platform upgrade
A platform upgrade advances an existing Intuity AUDIX Release 5 platform model to a larger capacity model, for example, from a MAP/40s to a MAP/40.
See New Installations or Upgrades, and Migrations, for more information.
Avaya's Statement of Direction
The telecommunications industry is faced with a significant and growing problem of theft of customer services. To aid in combating these crimes, Avaya intends to its strengthen relationships with customers and its support of law enforcement officials in apprehending and successfully prosecuting those responsible.
No telecommunications system can be entirely free from risk of unauthorized use. However, diligent attention to system management and to security can reduce that risk considerably. Often, a tradeoff is required between reduced risk and ease of use and flexibility. Customers who use and administer their systems make this tradeoff decision. They know best how to tailor the system to meet their unique needs and are therefore in the best position to protect the system from unauthorized use. Because the customer has ultimate control over the configuration and use of Avaya services and products it purchases, the customer properly bears responsibility for fraudulent uses of those services and products.
To help customers use and manage their systems in light of the tradeoff decisions they make and to ensure the greatest security possible, Avaya commits to the following:
- Avaya products and services will offer the widest range of options available in the industry to help customers secure their communications systems in ways consistent with their telecommunications needs.
- Avaya's product and service literature, marketing information and contractual documents will address, wherever practical, the security features of our offerings and their limitations and the responsibility our customers have for preventing fraudulent use of their Avaya products and services.
- Train its sales, installation and maintenance, and technical support people to focus customers on known toll fraud risks; to describe mechanisms that reduce those risks; to discuss the trade-offs between enhanced security and diminished ease of use and flexibility; and to ensure that customers understand their role in the decisionmaking process and their corresponding financial responsibility for fraudulent use of their telecommunications system.
- Provide education programs for customers and our own people to keep them apprised of emerging technologies, trends, and options in the area of telecommunications fraud.
- As new fraudulent schemes develop, promptly initiate ways to impede those schemes, share our learning with our customers, and work with law enforcement officials to identify and prosecute fraudulent subscribers whenever possible.
We are committed to meeting and exceeding our customers' expectations, and to providing services and products that are easy to use and are of high value. This fundamental principle drives our renewed assault on the fraudulent use by third parties of our customers' communications services and products.
Avaya Toll Fraud Crisis Intervention
If you suspect you are being victimized by toll fraud or theft of service and need technical support or assistance, you can receive security information from Avaya 24 hours a day, 365 days a year. See Avaya Support for a complete list of security organizations and contact numbers.
Avaya Corporate Security
Whether or not immediate support is required, please report all toll fraud incidents perpetrated on Avaya services to Avaya Corporate Security. In addition to recording the incident, Avaya Corporate Security is available for consultation on product issues, investigation support, law enforcement, and education programs.
http://www.avaya.com Avaya UCS Information Development |
| |
|
|