Hunt Group

The following fields are available for configuration within the Hunt Group tab:

• Name:
  The name to identify this Hunt Group. It is recommended that only alphanumeric characters with no spaces be used. This field is case sensitive and must be unique.

• Voicemail uses the name to match a group and its mailbox. Changing a group's name will route its voicemail calls to a new mailbox.

• Extension:
  The extension number to be used by the Hunt Group. This can be left blank, however, many useful features will not be available, for example, it will not be possible to transfer a call to the Hunt Group or collect Voicemail messages remotely.

• No Answer Time (secs): Default = Blank
  The number of seconds an extension rings before the call is passed to another extension in the list. This applies to all telephones in this group and the Overflow Groups (if used). If left blank the System Default No Answer Time (15 seconds) will be used.

• Overflow Time: Default = Blank
  The Overflow Time is the amount of time (in seconds) a call will ring round the Extension List before being passed to the Overflow Group. If all the members in the extension list are busy, this is the amount of time the caller is held in the group queue before being passed to the Overflow Group. See Using Queuing .

• Call Waiting On: Default = Off
  Only supported by group's set to the Ring Type of Group. When on, user's in the group already on a call, receive call waiting indication when a new call rings the group. The users must also have their own Call Waiting setting set to On. Note: If the user has call appearance buttons programmed, call waiting will not get activated.  

• Hunt Type: Default = Hunt/Linear
  Sets the order in which each extension in a Hunt Group is rung.

• Group: All telephones in the Extension List ring simultaneously.

• Linear/Hunt: Each extension is rung in order, one after the other, starting from the first extension in the list each time.

• Circular/Rotary: Each extension is rung in order, one after the other. However, the last extension used is remembered. The next call received rings the next extension in the list.

• Idle/Most Idle: The extension that has been unused for the longest period rings first, then the extension that has been idle second longest rings, etc.

• Extension List:
  An ordered list of telephone extensions that form the Hunt Group. These telephones ring when the Group is In Service (See the Fallback tab). Repeated numbers can be used, eg. 201, 202, 201, 203 etc. Each extension will ring for the number of seconds defined by the No Answer Time before moving to the next extension in the list, dependent on the Ring Mode chosen.

• To alter entries:
  Right-click in the Extension List box and select Add from the menu and select the User to be a member of the Hunt Group. CTRL or SHIFT can be used to select multiple entries. Repeated users can be added, eg. 201, 202, 201, 203 etc.

• To change the order of the Extensions, drag and drop the extension to the required position.

• To delete an entry, right-click on the required User and select Delete.

• It is also possible to disable a User's membership to a Hunt Group temporarily. Right-click on the User and select Disable. An asterisk appears to the left of the User's name. To reverse this option right-click on the User and select Enable.

• This facility can also be activated via short codes - see Enable/Disable Membership .

• Overflow Group List:
  If a call cannot be answered by the extensions shown in the Extension List, the call can be passed to another Hunt Group called an Overflow Group. The Overflow Group acts as a single extension in the Hunt Group. Overflow/Fallback settings relevant to the Hunt Group acting as an Overflow Group will be ignored. Multiple Overflow Groups can be used and a Hunt Group may be added more than once to the Overflow Groups list. To alter entries right-click on the list.