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Use this screen to set the range of dates for information in a Call Classification Data Summary Report.
Field descriptions
Field |
Description |
Start Date |
The first date of records you want to see. Values: This date is of the format mm/dd/yyyy or mm/dd/yy and cannot be more than seven days in the past. If you do not specify the year, the current year will be used. |
End Date |
The last date of records you want to see. Values: This date is of the format mm/dd/yyyy or mm/dd/yy and cannot be in the future. If you do not specify the year, the current year will be used. |
Button descriptions
Button |
Description |
Submit |
Displays the report |
Reset |
Sets fields to their default values |
Cancel |
Displays the Call Data Handling Reports screen |
Report description
Column name |
Description |
Dialed Number |
Specifies the telephone number from the transfer attempt. Telephone numbers have a 16-digit maximum, however only 12 digits are displayed in the report. Longer numbers are truncated and displayed with an asterisk (*). |
Total |
Specifies the total transfer attempts to connect to the Dialed Number . This number is the sum of Failed , Unclass , and Class attempts. |
Failed |
Specifies the number of transfer attempts that failed because no dial tone or no energy was detected. This number corresponds to call dispositions equal to 1 , 2 , 3 , 4 , E , or p . |
Unclass |
Specifies the number of blind transfer attempts. This number corresponds to call dispositions equal to X . |
Class |
Specifies the number of intelligent transfer attempts. These are either Full CCA or Intelligent attempts. This number corresponds to call dispositions not equal to 1 , 2 , 3 , 4 , E , p , or X . |
Answer |
Specifies the number of transfer attempts that were answered. This number corresponds to call dispositions equal to A . |
Busy |
Specifies the number of transfer attempts that were busy. This number corresponds to call dispositions equal to B . |
Ring |
Specifies the number of transfer attempts that rang with no answer. This number corresponds to call dispositions equal to N. |
Other |
Specifies the number of times the network is busy and cannot complete a call (fast busy). This number corresponds to call dispositions F, H, T, or a recognized SIT. |
Total |
Specifies the sums of each column |
Percent |
Specifies the percentage of the Total |
Administration procedures
