Column name

Description

Dialed Number

Specifies the telephone number from the transfer attempt. Telephone numbers have a 16-digit maximum, however only 12 digits are displayed in the report. Longer numbers are truncated and displayed with an asterisk (*).

Total

Specifies the total transfer attempts to connect to the Dialed Number . This number is the sum of Failed , Unclass , and Class attempts.

Failed

Specifies the number of transfer attempts that failed because no dial tone or no energy was detected. This number corresponds to call dispositions equal to 1 , 2 , 3 , 4 , E , or p .

Unclass

Specifies the number of blind transfer attempts. This number corresponds to call dispositions equal to X.

Class

Specifies the number of intelligent transfer attempts. These are either Full CCA or Intelligent attempts. This number corresponds to call dispositions not equal to 1 , 2 , 3 , 4 , E , p , or X.

Answer

Specifies the number of transfer attempts that were answered. This number corresponds to call dispositions equal to A.

Busy

Specifies the number of transfer attempts that were busy. This number corresponds to call dispositions equal to B.

Ring

Specifies the number of transfer attempts that rang with no answer. This number corresponds to call dispositions equal to N.

Other

Specifies the number of times the network is busy and cannot complete a call (fast busy). This number corresponds to call dispositions F, H, T, or a recognized SIT.

Total

Specifies the sums of each column.

Percent

Specifies the percentage of the Total.