CGEN020 (CGEN_NOSERVE)
Alarm level
Critical.
Description
An incoming call has not been processed because no service was assigned to the specified channel or the dialed number identification service (DNIS).
Repair procedure
To correct the problem:
- Determine how calls on the channel indicated by the message should be routed to services.
Calls can be routed based on channel number or DNIS.
- If calls should be routed based on channel number, assign the appropriate services (voice response application) to the channel.
- If calls should be routed based on DNIS, assign DNIS service to the channel.
