CGEN021 (CGEN_NOCHAN)

Alarm level

Critical.

Description

An internal software error occurred when describing channel characteristics to the Resource Manager. The identified channel is unusable.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To correct the problem:

1. If the error is EINVAL, take these actions:
   1. Go to the Feature Licensing screen (Configuration Management > Feature Licensing) and make sure that the number of cards installed is a legal configuration.

      If too many channels are configured, the EINVAL error may occur.

   2. Renumber the voice channels.
2. If the problem persists, or if the error is not EINVAL, stop and start the voice system.
3. If the problem still persists, reboot the operating system.
4. Contact your Avaya support representative if rebooting does not resolve the problem.

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