FXMON035 (FXINITGROUPFAIL)
Alarm level
None.
Description
The system was unable to place a call in a given group for the reason specified in the message.
Repair procedure
Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.
To resolve the problem:
- Go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to verify that the group listed in the message exists and has some channels in it.
- If the group does not have channels in it, assign channels to the equipment group.
- If the problem persists, stop and start the voice system.
- If the problem still persists, contact your Avaya support representative.
