FXMON039 (FXRTUPROBLEM)

Alarm level

None.

Description

The necessary resources to handle the FAX could not be allocated.

Repair procedure

To resolve the problem:

1. Go to the Feature Licensing screen (Configuration Management > Feature Licensing) and verify that the number of WebLM FAX licenses is sufficient.
2. If you require additional FAX licenses, contact your Avaya support representative to purchase them.
3. If licenses are not an issue, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to determine whether:
   • The card that handles FAXes is in service.
   • Channels are in service
   • FAX service is assigned to the channel or channels.
4. If FAX service is not assigned to the channel or channels, assign it.
5. If the channels or the card are not in service, try to restore them or contact your Avaya support representative.

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