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To support voice response operations, an Avaya IR system may communicate with remote servers that store databases, with proxy servers for Text-to-Speech and speech recognition, or both. Using servers outside the IR system provides flexibility and increased storage capacity.
However, problems with LANs and with servers can interrupt or stop access to required functions. Understanding how to check LAN communications helps you to identify the cause of voice response problems faster when servers are involved. If the VoIP feature is used, LAN operations are critical to transmitting calls. With VoIP, the goal of troubleshooting the network is to enable the DEFINITY or MultiVantage system and the Avaya IR system to communicate with each other using the UDP and TCP protocols on the network.
