DB008 (DB_LOST_CONN)

Alarm level

Major.

Description

The JDBC feature controls interactions with remote databases. This message indicates that the JDBCDIP process has lost its connection to the JDBCSERVER process.

Repair procedure

To resolve the problem:

1. To check for a java process, type ps-ef|grep ais number and press Enter for each DB DIP.

   number stands for the number of the DIP.

2. If the IR system displays a java process, no further action is necessary.
3. If the IR system does not display a java process, test the connection to the database with one of the following methods:
   • Use the dbconfig command line tool.
   • Go to the JDBC Administration - Edit screen (Configuration Management > JDBC Administration - Main > select the desired DIP) and click Test.
4. If the connection passes the test, take these actions:
   1. Type tail -f /vs/java/jdbc.err and press Enter to tail the /vs/java/jdbc.err file.
   2. Look for any exceptions.
   3. Contact your Avaya support representative to share information and receive assistance.
5. If the connection does not pass the test, troubleshoot the connection.

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