Installing the integration software on Avaya IR

After you have installed and configured the integration software on the Dialer, you are ready to install the necessary software components on Avaya IR.

Before installing the PDS/IVR Integration software on Avaya IR, perform the following steps:

1. Make sure the Avaya IR system is set up and can receive calls.
2. Assign feature_tst to one of the channels.
3. Call the Avaya IR system.
4. Verify that the Avaya IR system picks up the call.

Gather the following information and record it on the PDS/IVR Integration Worksheet:

• Name of the Dialer machine
• IP address of the Dialer machine
• For each simulated agent:
  • Channel number
  • Channel extension
  • Agent logon ID
  • Agent password

You should be able to get this information from the person who installs the PDS/IVR Integration software on the Dialer or from the network administrator.

© 2006 Avaya Inc. All Rights Reserved.