Contents
Preface
Security overview
System description
Installation
Administration
Maintenance
Troubleshooting
Application development
Basic application development
Advanced application development
Using TAS script instructions
Using the Intuity Response Application Programming Interface
Introduction to the IRAPI
Application control
IRAPI run-time services
Application framework
Run-time services
Channel management
Event and interrupt management
Call profile
Voice Operations
Telephony support
Telephony service states
Using irCall
Making chantest support outcalling
Using Call Classification Analysis
Voice file descriptors
Voice file positioning and speech headers
Algorithm detection
Talkfile/phrase_id mapping
Speech-oriented commands
Dial pulse and speech recognition
Text-to-Speech
Platform management
Application Management
Performance and system tuning for IRAPI applications
Sample IRAPI script with speech recognition
IRAPI man pages
Using a Data Interface Process
Using VoiceXML
Specialized applications
Tech Tours
Migration
Alarms and log messages
Glossaries
Print documents
Index