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Normal Call-Handling Operation
Normal call-handling operation is active when the position is not in Message Status or Extension Status operation. The DSS buttons are used for one-touch dialing of local or non-local extension numbers. When a button for a local or non-local telephone extension, local or non-local Calling Group extension, or local Paging Group extension is pressed, the extension number is dialed automatically. In Hybrid/PBX mode, a specific pool can be selected by pressing the DSS button for a local pool dial-out code or dialing the local ARS code by pressing the DSS button for the ARS code. If, before lifting the handset, a DSS button is pressed for any of the extensions or codes mentioned above, the speaker is turned on automatically and an SA or ICOM button is selected.
A DSS button is also used to activate a feature that requires a local extension number--for example, Barge-In, Conference, Send/Remove Message, Forward (including Remote Call Forwarding), Follow Me, Leave Message, Reminder Service, and Transfer. To do this, the Feature button is pressed, the feature code dialed, and the DSS button for the extension number selected.
The result of pressing a DSS button while on a call depends on the type of operator position, the type of button pressed, and whether the system is programmed for one-touch Hold or one-touch Transfer, as described in Table 9 and Table 10, which follow. For a QCC operator position, see LED Meanings for Normal Call-Handling Operation.
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Results of Pressing DSS Button while Active on a Call: DLC Position with One-Touch Hold |
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Extension Type |
Result |
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Individual, |
An outside caller is put on hold, an SA or ICOM button is selected automatically, and the extension number is dialed automatically. Transfer is not completed automatically. How Hold works depends on the type of call and its appearance on the telephone:
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Pool dial-out code or ARS code |
Pool dial-out codes and ARS codes apply to local extensions only. The caller is put on Hold, transfer is initiated, the pool dial-out code or ARS code is automatically dialed, and the operator can then dial the outside telephone number. Transfer completion is always manual--the operator must press another button or hang up to complete the transfer. |
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Park Zone |
Park Zone applies to local extensions only. The Park feature is activated, and the call is put on hold on the selected Park Zone to allow Pickup from any extension in the system. |
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Line/trunk number, LDN, unassigned extension numbers, |
Ignored; no effect. |
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Results of Pressing DSS Button while Active on a Call: DLC Position with One-Touch Transfer |
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Extension Type |
Result |
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Individual or Calling Group |
The caller is put on Hold, Transfer is initiated, an SA or ICOM button is selected automatically, and the extension number is dialed automatically. If manual completion is programmed, an operator must press another button or hang up to complete the transfer. If automatic completion is programmed, the transfer is completed automatically. |
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Pool dial-out code or ARS code |
The caller is put on Hold, Transfer is initiated, the pool dial-out code is automatically dialed, and the operator can then dial the outside telephone number. Transfer completion is always manual; the operator must press another button or hang up to complete Transfer, whether the system is programmed for manual or automatic completion. |
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Paging Group |
The caller is put on hold, an SA or ICOM button is selected automatically, and the Paging Group extension number is dialed automatically. Transfer is not completed automatically, whether the system is programmed for one-touch Hold or one-touch Transfer, because calls cannot be transferred to a Paging Group. |
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Park Zone |
The Park feature is activated, and the call is put on hold in the selected Park Zone to allow Pickup from any extension in the system. |
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Line/trunk number, LDN, unassigned extension numbers, |
Ignored; no effect. |
The red LEDs for each DSS button are used to determine whether a user is on a call (off hook), has no call active (on hook), or is using Do Not Disturb. The LED indication (on) is the same for off hook and Do Not Disturb; however, the DSS button can be inspected to determine whether the user is on a call or has activated Do Not Disturb.
For a Calling Group extension on a DSS button, the red LED indicates the status of the queue. The DSS button flashes if the number of calls waiting in the queue is greater than or equal to Threshold 1 but fewer than Threshold 3. The LED lights steadily if the number of waiting calls is greater than or equal to Threshold 3. If three thresholds are needed, an inside Auto Dial button should be used to monitor queue status.
For a pool dial-out code on a DSS button, the red LED indicates line/trunk availability.
Pressing a DSS button for a non-local dial plan extension will cause the appropriate routing pattern and route to be chosen. The DSS LED associated with the non-local dial plan are not updated for any feature including switchhook operation, therefore the extinguished appearance for a non-local dial plan extension does not indicate the true state of the extension. Do Not Disturb information is not conveyed because the LED is extinguished. Using the Inspect button only provides the extension number for a non-local dial plan extension. If the facilities are busy that are needed to make the call to the non-local dial plan extension associated with the pressed DSS button, the call is queued. The called MERLIN MAGIX System blocks calls to the non-local dial plan Paging Groups, and if an attempt is made to use the console to activate a feature associated with a remote extension, the feature generally will not work.
A called switch may not act on an external call from a DSS button on another MERLIN MAGIX System. For example, a page may not be connected at the called extension.
The following table shows the meanings of the red LEDs for DSS buttons for local extensions while the operator position is in normal operation and message status is not active. LED Meanings for Normal Call-Handling Operation does not apply to non-local extensions.
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LED Status |
Extension Type |
Meaning |
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Off |
Individual |
The person is not on the telephone and is not using Do Not Disturb. |
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Line/trunk number |
The line/trunk is not in use. The LED is always off for a DID trunk or a Switch 56 trunk on a DLC. |
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Pool dial-out code |
At least one line/trunk is available for making an outside call. |
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Calling Group |
The Calling Group queue is below the programmed threshold (below Threshold 1). |
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Paging Group |
The group is available for making a group announcement. |
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Operator Park Zone |
A call is not parked on this Park Zone code. |
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ARS, Remote Access, LDN |
Not applicable; the red LED is always off. |
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On |
Individual |
The person is on the telephone or has activated the Do Not Disturb feature. |
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Line/trunk number |
The line/trunk is in use. No indication appears for a busy DID trunk or Switch 56 trunk on a DLC. |
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Pool dial-out code |
No lines/trunks are available in this pool for outside calls. |
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Calling Group |
The Calling Group queue is at or above the allowable threshold (at or above Threshold 3). |
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Paging Group |
An announcement is being made to a Paging Group. |
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Operator Park Zone |
A call is parked in this Park Zone. |
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ARS, Remote Access, LDN |
Not applicable; the red LED is always off. |
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Fast flashing |
Individual |
The person is calling the system operator position. |
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Slow flashing |
Individual |
A call transferred by the system operator to the extension is returning. |
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Calling Group |
The group queue is at or above Threshold 1 and below Threshold 3. |
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Line/trunk number |
A call is ringing on this line/trunk. No indication appears for a busy DID trunk or Switch 56 trunk on a DLC. |
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Fast flashing is applicable only to DSS buttons for individual extensions. Slow flashing is applicable to DSS buttons for individual extensions, Calling Group extensions, and line/trunk numbers. |
