Extension Status Feature

Description

Extension Status allows an operator or a Calling Group supervisor with a Direct-Line Console (DLC) to monitor extension status. It provides alternatives to the standard call-handling LED indicators of Available, Busy, and Do Not Disturb. The red LEDs next to DSS buttons or the green LEDs next to Auto Dial buttons programmed with extension numbers are on, off, or flashing, depending on the extension's status. The two modes for Extension Status that can be selected during system programming are as follows:

Hotel. Employees at the front desk of a hotel or motel can use Extension Status to monitor room availability and restrict the telephones when the rooms are not occupied. See Extension Status for Hotel Mode. shows Extension Status 0, 1, and 2 for Hotel mode and the associated LED status for each.

Hotel mode allows different meanings to be assigned to extension statuses. The system restricts or unrestricts telephones based on the meaning assigned.

Group Calling Supervisor. A Calling Group supervisor can use Extension Status to monitor the availability of agents who can take calls directed to the Calling Group. See Extension Status for Calling Group Mode. shows Extension Status 0 and 2 for the Group Calling Supervisor mode and the associated LED status for each.

In either Hotel or Group Calling Supervisor mode, an operator or a Calling Group supervisor with a DLC can change the status of an extension either by using a programmed button or by pressing the Feature button and dialing a code. In addition, users in either mode with any type of telephone can change to Status 1 and Status 2. In Calling Groups, agents do not change to Status 1. In Group Calling Supervisor mode, users can sign out of the group by changing to Status 0. In Hotel mode, an extension can be changed to Status 0 only from a DLC.

Extension Status for Hotel Mode

Extension Status	LED Status	Meaning
0	Off	Room is occupied and telephone is in regular call handling state.
1	Flashing	Room is unoccupied and ready for cleaning; outside calls cannot be made from telephone.
2	On	Room is vacant and outside calls cannot be made from telephone.

Extension Status for Calling Group Mode

Extension Status	LED Status	Meaning
0	Off	Telephone is logged out from group; member is unavailable to take calls.
2	On	Telephone is signed into group; calls can be sent to group member.

Topics
	Description
	At a Glance
	Considerations & Constraints
	System Programming
	Telephone Differences
	Feature Interactions