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Send/Remove Message
The Send/Remove Message feature, available only to operators, turns the Message LED on and off for any telephone connected to the local system. For telephones without a display, Send/Remove Message is the only way the Message LED can be turned on, unless either the extension is programmed as the message-waiting receiver for a fax machine or Calling Group, or the system has a voice messaging system connected (see Direct Voice Mail).
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Send/Remove Message does not change the Message LED at a non-local extension. |
A Send/Remove Message button is a fixed button on a Queued Call Console (QCC) and cannot be reassigned.
On QCCs and DLCs with an attached DSS, operators can use the LEDs next to the DSS buttons to determine whether an operator has turned the Message LED on. Before sending a message, the operator presses the Message Status button and checks the red LED next to the DSS button of the person to whom the message is to be sent; the red LED is on when a message from an operator is waiting and off if no message from an operator is waiting. The LEDs on the DSS do not go on when Message LEDs have been turned on by the Leave Message feature, a voice messaging system, a fax arrival, or a message left for a Calling Group. To leave a message-waiting indication when the LED is off, the operator presses the programmed Send/Remove Message button, followed by the DSS button or Auto Dial button for the person for whom the message is intended. The operator presses the Message Status button to return to normal call handling. DLC operators also can press the Feature button and select the feature from the display.
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Send/Remove Message Status does not work for a non-local extension. |
If an operator sends a message while on a call, only an inside caller hears the Touch Tones; an outside caller does not.
When Message Status is on, if the LED next to a DSS button is on and an operator uses the Send/Remove Message feature, the user's message LED is turned off (unless the LED is also on for a reason other than an operator's using of Send/Remove Message). When the LED next to a DSS button is off and an operator uses the Send/Remove Message feature, the user's Message LED is turned on.
A DLC operator without a DSS can check message status by using Auto Dial buttons programmed with extension numbers. The red LED next to an Auto Dial button indicates whether the Message LED is on.
A QCC operator without a DSS cannot check message status. If an operator who cannot check status sends a message, that message can cancel a message-waiting indication sent by another system operator who used Send/Remove Message.
