Messaging Feature

Description

Receiving Messages

When the Message LED on a telephone is on or when a single-line telephone user hears a stutter dial tone upon lifting the handset, there is a message waiting for that person or for the Calling Group (if the extension is programmed as a message-waiting receiver for a Calling Group). The message can be from the following sources:

An operator
A voice messaging system
A fax machine, if the extension is programmed as a fax message-waiting receiver for fax transmissions
Another user
A Calling Group

Receiving messages and returning calls varies according to the display telephone being used (see Table 1). If the message is from the voice messaging system, see the documentation for the voice messaging system for instructions about receiving messages.

Table 1. Receiving Messages Functions

Function	4412D+, 4424D+, 4424LD+, MLX (including QCC)	4400D, 4406D+, TransTalk 9040	ETR	MLS
Display Telephone Action
Read message	Press the Menu button and select Messages from the display.	Dial #54.	Press the Feature button and dial 54 , or press a button programmed with *54.	Press the Feature button and dial 54, or press a button programmed with *54.
See rest of message	Press or the More button.	N/A (entire message appears on first screen	Press the More button.	Press the Scroll button, or press the Feature button and dial 29.
Next message	Select Next Message from the display.	Dial #28.	Press a programmed Next message button, or press the Feature button and dial 28.	Press a programmed Next message button, or press the Feature button and dial 28.
Return call	Select Return Call from the display.	Dial #27.	Press a programmed Return Call button, or press the Feature button and dial 27.	Press a programmed Return Call button, or press the Feature button and dial 27.
Delete message	Select Delete Message from the display.	Dial #26.	Press a programmed Delete Message button, or press the Feature button and dial 26.	Press a programmed Delete Message button, or press the Feature button and dial 26.

A message-waiting receiver for a Calling Group must be a local user on the same system as the Calling Group.
A user cannot use Return Call to call a remote voice messaging system; he or she must dial the number manually.
When someone uses the Return Call feature for a voice messaging system, a call is returned to the voice messaging system, not to the specific VMI extension that sent the message-waiting code.

Display telephones show messages in reverse order of when they were received; the most recent message is displayed first. Each message is identified on the display, as described in Table 2.

Table 2. Message-Waiting Display Identifiers

Type of Display Telephone	Identifier	Meaning
MLS	*	New or unread message
Call ext. or name	Message from caller's extension number or name
4400-Series, MLX, TransTalk 9040, ETR	*	New or unread message
	ATT	Message from system operator (attendant)
	FAX	You have a fax
	VMS	You have a voice mail message
	EXT	Message from an extension (co-worker)

The type of message indicated does not allow a Calling Group message-waiting receiver to distinguish between a message left for the Calling Group and a fax or personal message.

Multiline telephone users with no display cannot use programmed message buttons or feature codes to answer messages. The Message LED is usually turned off by an operator. Users of TransTalk 9031/9040, Business Cordless 905, ETR, MLS, MLX-5, or MLX-10 nondisplay telephones can turn off the LED by pressing the Feature button and dialing 54. Users with 4400 telephones can lift the receiver and dial #54 to turn off the LED. Check with message sources (operator, fax, voice messaging) before turning off the LED.

If you press the Feature button and dial 54 on an MLS display telephone, you enter Message operation mode. You can then delete messages, receive messages, and perform other message operations. To exit Message operation mode, you must delete all your messages or press the Feature button and 54 again. If you have no messages, the telephone returns to normal call handling mode after 15 seconds, even if you do not press the Feature button and 54.
If you press the Feature button and dial 54 on a 4406D+, TransTalk 9031/9040, Business Cordless 905, or ETR display telephone, you enter Message operation mode. You remain in this mode until you press the Feature button and dial 54 again. You cannot turn on message-waiting lights at non-display telephones by using a 4406D+, TransTalk 9031/9040, Business Cordless 905, or ETR telephone.
If you dial #54 on 4400D telephone, you enter Message operation mode. You remain in this mode until you dial #54 again.

MERLIN Messaging Systems of Release 2.5 or Later

If you have a MERLIN Messaging System of Release 2.5 or later and a MERLIN MAGIX system of Release 2.0 or later, the number of new and old messages appears on the Home screen of 4400-Series, MLX, and TransTalk 9040 (when connected to TDL ports) display telephones. If you have activated a posted message, a > appears at the end of Line 1, indicating that the posted message appears on Page 2 of the Home screen. (The TransTalk 9040 telephone does not have a Page 2.)

If you make or receive a call, the call handling information replaces the new and old message information on Line 1 of the Home screen.

A message remains in the new message count until you call the MERLIN Messaging System and listen to the message. If you do not delete a message after you listen to it, it is added to the old message count and subtracted from the new message count. If you delete a new or old message, the respective message count is reduced by one.

If you make or receive a call, the call handling information replaces the new and old message information on Line 1 of the Home screen.

Topics

Description

	Sending Messages
	Send / Remove Message
	Leave Message
	Receiving Messages
	Fax Message-Waiting Receivers
	Calling Group Message-Waiting Receivers
	Posted Messages

At a Glance

Considerations & Constraints

System Programming

Mode Differences

Telephone Differences

Feature Interactions