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The maximum number of Pool buttons that can be assigned to multiline telephones, excluding QCCs, is limited only by the maximum number of pools allowed (11) and the number of buttons on the telephone. The number of lines/trunks in each pool is limited only by the number of lines/trunks connected to the system. A line/trunk can be assigned to only one pool.
Each pool should contain the same type of lines/trunks (for example, basic, WATS, data-only, or foreign exchange) because users cannot control the specific trunks selected by the system. Ground-start and loop-start lines/trunks of the same type (for example, WATS) can be mixed in the same pool. DID trunks should not be put into pools; lines/trunks used for Music-On-Hold or maintenance alarms cannot be grouped into pools. Also, dial-in tie trunks should not be placed in a pool that is assigned to a button on the telephone.
Lines/trunks assigned to pools cannot be assigned as Personal Lines (on buttons) on any extension except a DLC. Calls that come in on lines/trunks assigned to pools, however, can be programmed to be received by one or more QCC operators.
When all lines/trunks in a pool are in use, the green LEDs turn on next to the Pool buttons assigned to multiline telephones and next to any DSS buttons associated with the pool dial-out code.
Individual extensions can be restricted to deny dial access to particular pools. See Calling Restrictions under Feature Interactions.
Users with Pool buttons on their telephones can use the pool even if the pool dial-out restriction is assigned to the extension.
All private network trunks must be assigned to pools.
Users should not be given dial-access or Pool button access to private networked trunks.
One pool can be assigned to buttons on a maximum of 64 extensions.
If an extension is changed from a Direct-Line Console to a Queued Call Console, pool dial-out codes are disallowed on the QCC. You must use system programming if you want to allow access to dial-out codes on the QCC.
When you want to eliminate a pool, first remove the pool buttons for that pool from telephones.
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Description |
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At a Glance |
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Considerations & Constraints |
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System Programming |
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Mode Differences |
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Telephone Differences |
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Feature Interactions |