Verifying the IP address for remote machines

Complete the following procedure to test the ability of the system to communicate with other machines on the same LAN.

To verify the IP address for a remote machine:

1. Start at the Administration menu, and select Diagnostics > TCP/IP Diagnostics > Send & Receive Test Packets To & From (Ping Test).
   The system displays the Send & Receive Test Packets To & From (PING) page.
2. Type the Internet protocol (IP) address of the system for which you want to run the test in the IP Address/Host Name: field.
3. Click Ping Test to run the test.
   When the test is finished, the system displays the test results.
4. Examine the test results that are displayed around the midpoint of the window.
The percentage displayed for packet loss will range from 0 to 100%.
5. Evaluate the results of the test and continue with either Step 6, 7, or 8 as required.
6. If the packet loss is from 0 to 49%, complete Step a and Step b below and then continue with Step 8:
1. Contact the customer LAN or system administrator if the packet loss is from 10 to 49%.
2. Check for packets out of sequence. To do this, examine the icmp_seq= field. If more than two packets are out of sequence (for example, 0, 2, 5, 3, 1...), contact the customer administrator.
7. If the packet loss is from 50 to 99%, click Cancel and see TCP/IP connection troubleshooting procedures.
8. If the packet loss is 100%, verify that you entered the correct test IP address.
   If the address you entered is correct, reestablish your network addresses, and try this test again. If the address you entered is incorrect, repeat this procedure beginning with Step 1, using the correct IP address. If this test also fails, continue with the TCP/IP troubleshooting procedures.

9. Click Return to Main to return to the Administration menu.

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