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Caution!: Avaya is not responsible for the installation,
administration, or test of communications between customer personal
computers and the LAN. Customers need to seek service as directed
by their LAN administrator to resolve problems with their LAN.
If the Message Networking system fails the Send & Receive Test
Packets To & From test, complete the following procedures:
- Check the status of the two LEDs on the faceplate of the LAN
connection. The green LED, which indicates the integrity of the
link, is lit when the link is established. The amber LED, which
indicates activity, is lit when data is being transmitted.
- Check the condition of the LED on the LAN connector after you
have readministered the network interface type. If the LED is
lit, retry the send-and-receive-packets
test by using the test IP address.
If the LED on the LAN connector faceplate is not lit, the network
interface card, cable, or hub device could be bad:
- If the connection is live, contact your remote support center
about replacement of the integrated network interface card.
- If the cable to the LAN is not live, contact the customer
LAN administrator or system administrator.
- Visually inspect the faceplate of the LAN connection. The LED
on the faceplate flashes if the network interface card
is sensing packets on the LAN. On LAN networks, each machine reads
all of the packets transmitted to and from other machines on the
network and ignores the packets not addressed directly to that
machine. At this stage, the system needs to be sensing packets
on the LAN:
- If the LED is flashing to indicate that the system is sensing
packet transmission on the LAN, continue with Step�5.
- If the LED is not flashing, the card could be faulty. Continue
with Step�5, and if the LED does not flash, contact your remote
support center.
- Visually inspect the cable and the cable connection. Test the
tightness of the connection:
- If the connection is tight, continue with Step 6.
- If the connection is loose, tighten the cable and retry
the send-and-receive-packets test.
If the test fails again, continue with Step 6.
- Verify that a CAT5 LAN cable is being used.
- Disconnect the CAT5 LAN cable and verify that the cable to the
LAN is functional:
- If the connection is functional, continue with Step 7.
- If the cable to the LAN is not functional, contact your
LAN administrator or system administrator.
- Verify the TCP/IP addressing and network interface card configuration
administration. Return to Administering
TCP/IP LAN connectivity and follow the procedure listed:
- If the addressing is correct, click Cancel so that
no changes are saved, and then continue with Step�8.
- If the addressing or card configuration is incorrect, readminister
TCP/IP networking by using the Configuring
Network Addressing page. Retry the send-and-receive-packets
test. If this test fails again, continue with Step�8.
- Ask the LAN administrator or the system administrator to verify
that the information entered on the Network Addressing page is
correct:
- If all of the information matches what you administered
on the Message Networking system, continue with Step 9.
- If the information for the Message Networking system is
not correctly administered for the LAN, readminister the Networking
Addressing page and reboot the system. Try the send-and-receive-packets
test again.
- If the send-and-receive-packets test fails after you have readministered
and rebooted the Message Networking system, ask the administrator
to attempt a Ping test to the Message Networking system. If the
administrator reports a failure to you but indicates that the
customer LAN is operational, contact your remote support center.
Caution! Avaya service technicians dispatched for Message
Networking system installation are not responsible for the installation,
administration, or test of communications between customers' personal
computers and the LAN. Customers need to seek service as directed
by their LAN administrator to resolve problems with their LAN.
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