Registering a Message Networking system

Message Networking systems must be registered to obtain technical support. It is important that the system be registered at the time of initial installation and when you upgrade the system.

The steps used to register the system depend on whether an Avaya technician or an Avaya Business Partner is performing the system registration:

• Avaya Direct registration
• Avaya Business Partner registration

Avaya Direct registration

Avaya Direct technicians use the Automatic Registration Tool (ART) to register a Message Networking system.

Note: Once you begin the product registration, it is important that you do not exit the browser before you complete the registration. Exiting the browser window before you complete can result in an incomplete product registration. If you could not complete the registration for any reason, please reregister the product using the same options you selecting during the initial registration attempt.

To register a system, a technician must either call the registration group at the TSO or access the ART Web site and follow the steps below

Complete the following steps to register a Message Networking system:

1. Open Microsoft Internet Explorer.
2. In the address box, type the address of the ART site: http://art.dr.avaya.com.
   The Automatic Registration Tool User Menu displays.
3. From the User Menu, select Register a Definity PBX, Messaging, CMS, or Conversant.
   A network login box displays.
4. In the dialog box, type your User Name and Password, and then click OK.
   The Start of Product Registration page displays.
5. On the Start of Product Registration page, complete the following fields:
   1. In the FL Number field, type the customer's FL number.
   2. For the Session Type, select NEW INSTALL REGISTRATION if this is a new Message Networking installation or you are migrating from Interchange 5.4. Select UPGRADE REGISTRATION if you are upgrading from a previous release of Message Networking.
   3. From the Product Type menu, select INTUITY.
6. Click Start Product Registration.
   The Customer Verification dialog box displays.
7. In the Customer Type field:
   • If the system will be serviced by a Business Partner registration, select Business Partner.
   • If the system will be serviced by Avaya, select Other.
8. If this is a new Message Networking installation, click Continue New Install Registration. If you are upgrading from a previous release of Message Networking, click Continue Upgrade Registration.
   The INTUITY Product List page displays.
9. Locate Message Networking in the list and click on the line. If Message Networking is not listed, you must create a new record:
   1. Click Create INTUITY Product Record.
      The INTUITY Product Record Creation page displays.
   2. In the Product Description field, select Avaya Message Networking (AMN).
   3. In the INADS Number, type the Direct Inward Dial number of the customer's Message Networking system.
   4. Click Create INTUITY Product Record.
      The new record is created.

   The INTUITY Registration Data page displays.

10. On the INTUITY Registration Data page, complete the following fields.
1. In the Data Lock field, specify whether there a data lock on the system (most systems will not have a data lock). Select NO if there is no data lock or select YES if there is a data lock.
2. If the product should send alarms to Avaya Global Services, select YES.
3. In the Alarm Destination field, type the phone number to which alarm notification should be sent. In most cases, you can leave this field at the default phone number.
11. If this is a new Message Networking installation, click Continue New Install Registration. If you are upgrading from a previous release of Message Networking,, click Continue Upgrade Registration.
12. The tool attempts to make a product connection, configures the Message Networking system, and send a test INADS alarm. The registration is complete when a page displays with the message that the new install registration session has completed successfully.
13. Verify the data on the page to make sure that it is complete. If any of the information is not complete, contact the Database Administration Group immediately.

Avaya Business Partner registration

Avaya Business Partners must contact the Business Partner Care Center (BPCC) to register a Message Networking system. The BPCC will register the product, establish a customer record, and identify remote access line where remote access is possible. You must register the system before you can access technical support or maintenance from Avaya.

You must have the following information before you contact the BPCC to register the system:

• Customer's FL number
• Session type: Whether this is a new Message Networking system or an upgrade.
• Product type: That you are registering a Message Networking system. You might need to inform the BPCC that Message Networking falls under the Intuity product category.
• Customer type: Whether this an Expanets Business Partner (for Expanets customers) or another type of Business Partner.
• Data lock: Whether there a data lock on the system (most systems will not have a data lock).
• Alarm origination: Specify whether alarm origination is being used for the system.
  Choose Yes if:
  • The customer is either an Avaya direct customer or an Expanets customer, and the system is under warranty.
  • The customer is either an Avaya direct customer or an Expanets customer, and the customer purchased a post-warranty maintenance agreement.
  • The customer is a Business Partner or an end-user customer, and either the Business Partner purchases a remote maintenance agreement (RAM) or the end-user customer purchased a post-warranty maintenance agreement.

  If alarm origination is being used, you will need to provide the alarm destination phone number. This is the phone number that the product dials when an alarm is raised. If the product requires a dialing prefix (such as 9) or dialing pauses, let the BPCC associate know where to insert them into the alarm destination dial string.

  If none of the previous scenarios apply, choose No.

The following steps are required to register the Message Networking system with the BPCC:

1. Contact the BPCC at 1.800.225.0266 Monday through Friday, 6:30 A.M. to 5:00 P.M. MST.
2. Provide the customer's FL number, the session type, and the product type.
3. The BPCC associate uses the Automated Registration Tool to validate the information you provided.
4. Provide the customer type, data lock, and alarm origination information.
5. The tool attempts to make a product connection and configure the Product ID and the alarm-related information. The registration is then complete.

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