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This topic provides information about the events generated by the
VP application, which indicate a voice platform problem.
Customer-resolvable events
The following events can be resolved by the system administrator:
VP ADMIN001
Description:
The system uses this event to log command executions for display
in the Administration History Log or in the Maintenance Log. ADM001
messages show the Process ID, process name, executed command, and
status.
Repair Procedure:
No corrective action is necessary.
VP CGEN020
Description:
The system has no service assigned and does not answer calls.
Repair Procedure:
VP CGEN023
Description:
A channel was returned to the default owner because of an abrupt
exit of the prior channel owner. Any outstanding activities on the
channel are canceled, and the channel is made available to take
new calls.
Repair Procedure:
No corrective action is necessary.
VP CGEN036
Description:
This is an informational message that occurs at startup.
Repair Procedure:
No corrective action is necessary.
VP CRON001
Description:
The system detected that CRON was not running and started it.
Repair Procedure:
No corrective action is necessary.
VP FAX004
Description:
The system cannot get the transmitting subscriber's information.
Repair Procedure:
This is an informational message. No corrective action is necessary.
VP FAX005
Description:
A general fax error occurred, such as a disconnect.
Repair Procedure:
This is an informational message. No corrective action is necessary.
VP ICK003
Description:
The integrity checking process received a command request.
Repair Procedure:
No corrective action is necessary.
VP ICK004
Description:
The integrity checking process was completed.
Repair Procedure:
No corrective action is necessary.
VP ICK005
Description:
The integrity checking process changed the state of the operating
system kernel auto-reboot flag. The Maintenance Log message lists
the new state.
Repair Procedure:
No corrective action is necessary.
VP ICK006
Description:
The integrity checking process took the identified action. The
Maintenance Log message lists the action.
Repair Procedure:
No corrective action is necessary.
VP ICK009
Description:
The integrity checking process found and corrected a problem with
the specified file.
Repair Procedure:
No corrective action is necessary.
VP ICK010
Description:
The integrity checking process found a file specified by a rule
that does not meet the requirements of the rule. Depending upon
the rule, the integrity checking process could attempt to correct
the problem or simply report it.
Repair Procedure:
VP ICK011
Description:
The integrity checking process is changing to the run level listed
in the message. A change in run levels affects which rules are in
force.
Repair Procedure:
No corrective action is necessary.
VP INIT003
Description:
The system recognized a new analog port board.
Repair Procedure:
No corrective action is necessary.
VP INIT004
Description:
The system has taken administrative action to renumber channels.
Repair Procedure:
No corrective action is necessary.
VP INIT006
Description:
The system cannot determine the board ID for an analog port board.
The card is not operational and the card's resources are not available.
Call processing might be impaired.
Repair Procedure:
VP INIT008
Description:
The system detected a change in the voice system hardware and
automatically renumbered the channels.
Repair Procedure:
No corrective action is necessary.
VP KERNEL_MEMPEG
Description:
The system is using too much kernel memory (kmem).
Repair Procedure:
- Determine the frequency of the event's occurrence. If the event
is occurring:
- Only during the system's peak traffic hours, you might need
to purchase additional resources. Contact your sales representative
to purchase additional resources.
- At times other than the peak traffic hours, contact
your remote support center.
VP MTC002
Description:
The card state for the identified card or channel changed as the
result of an external action.
Repair Procedure:
No corrective action is necessary.
VP MTC004
Description:
The system started diagnostics on the card listed in the Maintenance
Log message.
Repair Procedure:
No corrective action is necessary.
VP MTC005
Description:
The indicated card successfully passed all performed diagnostics.
Repair Procedure:
No corrective action is necessary.
VP MTC008
Description:
A clock is present on the card listed in the Maintenance Log message.
Repair Procedure:
No corrective action is necessary.
VP MTC011
Description:
TDM diagnostics passed.
Repair Procedure:
No corrective action is necessary.
VP MTC012
Description:
TDM diagnostics started.
Repair Procedure:
No corrective action is necessary.
VP RAID003
Description:
A RAID array rebuild has started.
Repair procedure:
No corrective action is necessary.
VP RAID004
Description:
A RAID array rebuild has completed.
Repair procedure:
No corrective action is necessary.
VP SPDM008
Description:
The speech disk manager started.
Repair Procedure:
No corrective action is necessary.
VP TRIP002
Description:
Corrupt data has been detected on the system.
Repair Procedure:
No corrective action is necessary. This is an informational message.
VP TRIP005
Description:
The channel listed in the message lost loop current. If the loop
current is lost during a call, the call terminates and the system
automatically takes the channel out of service. The channel automatically
returns to service when the loop current returns.
Repair Procedure:
No corrective action is necessary. This is an informational message.
VP TRIP006
Description:
The loop current has been restored.
Repair Procedure:
No corrective action is necessary. This is an informational message.
VP TRIP007
Description:
The channel listed in the message lost loop current and changed
its state to FOOS (facility out-of-service). If the loop current
is lost during a call, the call terminates and the system automatically
takes the channel out of service. The channel automatically returns
to service when the loop current returns.
Repair Procedure:
- Verify that the line is plugged into the channel indicated and
the appropriate switch connections are made.
- Examine the line cord for damages, and replace the cord if it
is damaged.
- Test the line by plugging in a telephone set.
- If the problem persists, contact your remote support center.
VP VCHK001
Description:
More than 80% of the purchased hours are being used.
Repair Procedure:
- Stop the messaging software
(voice system).
- Start the messaging software
(voice system).
- If the problem still exists, purchase additional hours
of speech. For more information, contact your Avaya sales representative.
VP VROP021
Description:
The system reached the maximum number of customer input and output
processes, therefore delaying speech playback. Excessive load on
the system can cause this condition.
Repair Procedure:
No corrective action is necessary. This is an informational message
that indicates a condition that is not severe.
VP VROP023
Description:
The system experienced a stutter in speech.
Repair Procedure:
No corrective action is necessary.
Events requiring remote support center contact
If you receive the following events, contact
your remote support center.
| ID |
Description |
| VP
CGEN001 |
The
system detected an unexpected message about internal communications.
|
| VP
CGEN024 |
The
system failed to execute a process. |
| VP
CGEN026 |
The
system experienced a timeout failure when it attempted to idle
the specified channel. |
| VP
CIOX001 |
The
indicated file cannot be accessed for the reason listed in the
message. Applications requiring playing from or recording to
the file will be incomplete. |
| VP
CIOX002 |
The
indicated file cannot be reserved for the reason listed in the
message. Applications requiring recording to the file will be
incomplete. |
| VP
CPU_DATAPEG |
The
system’s CPU usage exceeded configuration guidelines. |
| VP
ICK001 |
The
integrity checking process has received an invalid request.
The system is ignoring the request. |
| VP
ICK002 |
The
integrity checking process encountered an internal error. |
| VP
ICK007 |
The
directory location for the integrity checking process’s
file is accessible by nonauthorized users. The file is not secure
and could be vulnerable to corruption that could affect system
functionality. |
| VP
ICK008 |
A
file used by the integrity checking process is accessible by
non-authorized users. The file is not secure and could be vulnerable
to corruption that could affect system functionality. |
| VP
INIT002 |
The
system cannot find a circuit card. |
| M_CGEN024 |
The
system failed to execute a process. |
| VP
MTC003 |
The
card state for the identified card changed to broken. Applications
dependent on this card will not function. |
| VP
PAGE_SCANSPEG |
The
system is experiencing too many page scans per second. |
| VP
THR001 |
The
system exceeded the threshold level for messages. |
| VP
UNIX001 |
The
operating system kernel detected an error and logged it to the
system console. The Message Networking system software then
placed a copy of the message into the Maintenance Log.
UNIX001 messages are informational messages. The impact of the
event on voice system functionality depends on the content of
the message and the severity of the problem. |
| VP
UNIX002 |
The
operating system kernel detected an error. The type of error
present then determines the impact on the system. These errors
might not cause the system to stop, but they usually indicate
that system functionality is impaired. |
| VP
VROP001 |
The
user’s attempt to run an administrative command, for example,
list phrases, add a phrase to the speech file system, copy a
phrase from the speech file system to an operating system file,
or erase a phrase, has failed. Call processing is not affected. |
| VP
VROP013 |
The
system is not able to guarantee that speech gaps will not occur.
Gaps can occur between phrases or within a phrase. |
| VP
VROP016 |
A
phrase in the speech file system is corrupt. The phrase cannot
be played or removed until the problem is corrected. Call processing
for other phrases is not affected. |
| VP
VROP017 |
The
system detected some type of anomaly while performing the action
listed in the Maintenance Log entry. The voice response action
might not have been completed successfully. |
| VP
WIO_DATAPEG |
The
system’s input/output wait times exceeded the configuration
guidelines. |
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