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This topic provides information you can use to troubleshoot the
connection to remote machines.
Trouble connecting to an Aria Digital remote machine
If you experience problems communicating with an Aria Digital remote
system, check for the following common problems:
- Verify that the IP address administered for the remote Aria
Digital system is correct on the Message Networking remote
machine parameters page.
- Verify that the IP address for the Message Networking application
is administered correctly on the remote Aria system.
- Verify that the Octel Serial Number is administered correctly
for the remote Aria system in the Message Networking remote
machine parameters page.
- Verify that the Octel Serial Number is administered correctly
for the Message Networking application on the remote Aria system.
- Verify that the TCP/IP WAN/LAN infrastructure is configured
properly.
- Verify that the Dial Plan Mapping
for the remote Aria system is administered correctly on the Message Networking application.
- Verify that a Name Send was executed from the remote Aria system
to populate the remote subscribers on the Message Networking application.
In addition, you can perform a Test Connect from the remote Aria
system to the Message Networking application. The Test Connect tool
allows you to perform a Ping and Echo Test and provides a series
of Networking Traces
To perform a Test Connect from the remote Aria system:
- From the Aria System Manager, select Menu 20, Service
Operations.
- Select Submenu 14, LAN Utilities.
Trouble connecting to an Serenade Digital remote machine
If you experience problems communicating with an Serenade Digital
remote system, check for the following common problems:
- Verify that the IP address administered for the remote Serenade
Digital system is correct on the Message Networking remote
machine parameters page.
- Verify that the IP address for the Message Networking application
is administered correctly on the remote Serenade system.
- Verify that the TCP/IP WAN/LAN infrastructure is configured
properly.
- Verify that the Dial Plan Mapping
for the remote Serenade system is administered correctly on the
Message Networking application.
- Verify that a Name Send was executed from the remote Serenade
system to populate the remote subscribers on the Message Networking
application.
- If required, verify that the Serenade
Digital Sender Dial Plan is administered correctly on the
Message Networking application.
- If required, verify that the Serenade
Digital parameters are administered correctly on the Message Networking application.
In addition, you can perform a detailed test connect from the
remote Serenade system to the Message Networking application using
the Test DNET command on the Serenade.
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