|
The following events are generated by the AS application and indicate
a problem with the Access Security Gateway (ASG):
AS ASG002
Description:
Someone tried, and failed, to log in to the system using an ASG-protected
login.
Repair procedure:
- Identify the employee who is using the failing login ID. Verify
if the employee assigned to work on the system has been having
difficulty logging in or needs additional training.
- Test the login. See How to log in with
ASG. If the login fails, the key might be having problems
or the initial code might have been entered incorrectly. Do the
following:
- Re-administer the key. See Changing
the ASG secret key number for an ASG login. The login
making the change must be equal to or higher than the security
level of the login being changed. For example, the sa login
can change both the sa and vm login keys, but the vm login
can only change the vm login key.
- Test the login after changing the ASG secret key. See How
to log in with ASG. If the login continues to fail, contact the remote support center.
AS ASG004
Description:
This event is a security information message. It reports that a
subscriber is attempting to make changes to the system, but the
login ID in use does not have permission to do so. This event reports
the exact action that failed, such as adding a subscriber.
Repair procedure:
No corrective action is necessary.
Top of page
|
