Introduction to configuring the telephone user interface

The telephone user interface (TUI) provides callers and subscribers with easy access to the system over the telephone. You can configure the following TUI properties for a voice mail domain.

General

Use this tab to enable the automated attendant service and to activate the TUI’s setup tutorial, for new subscribers.

See Configuring TUI general properties.

Receptionist

Use this tab to specify all the conditions for transferring a caller to the receptionist.

See Configuring TUI receptionist properties.

Time / Greeting

Use this tab to define your organization's daily business hours and control which greetings are played by the automated attendant at different times of the day.

See Configuring time and greeting properties.

Message Timing

Use this tab to configure timing parameters for voice message playback controls on the telephone keypad.

See Configuring message timing properties.

Subscriber

Use this tab to set up security features to help prevent unauthorized user access to a mailbox.

See Configuring subscriber properties.

Caller

Use this tab to configure caller options.

See Configuring caller properties.

Attendant Schedules

Use this tab to add, delete, copy or rename attendant schedules.

See Configuring attendant schedules.

Dial by Name

Use this tab to configure the way in which names are stored in the front end database (FEDB) for use by Dial by Name.

See Configuring Dial by Name properties.


Notes: You need to administer the TUI only on the MAS that is the primary domain controller. The other servers, if any, will automatically pickup the properties established for the TUI from the primary controller. You may be prompted to stop and restart the MAS after you have made changes to a property in Voice Mail System Configuration. If so, the changes will not take effect until you stop and restart the MAS. When configuring the TUI, changes may take a few minutes to become effective on all MASs. It is recommended that you run only one instance of Voice Mail System Configuration at a time in the voice mail domain.

Before you begin

Ensure you have read Messaging Application Server (MAS) Basics. That chapter introduces you to the Voice Mail System Configuration application used to perform the configuration.

Start the Voice Mail System Configuration application from the Modular Messaging Software folder.