Installing a license file

When your system is initially installed and set up, a temporary license file is automatically installed. This temporary license sets up the system with ten mailboxes and one TTS session. It is only good for 30 days. If a license file is not installed within that period, the system writes a warning into the Windows event log ten days, three days, and one day before the temporary license is set to expire. If, at the time the temporary license expires, a license is still not installed, the system writes an error to the Windows event log every 90 minutes until the license is installed. This also causes an alarm to be raised.

Normally, at the time of system installation the service technician installs the permanent license, so you should not have to use the following procedure. However, in some cases, for instance, when you upgrade your system by adding more mailboxes or TTS sessions, you may need to install a new license file.

Before installing the permanent license file, you must first obtain the file from your technical or service representative. Before the technical or service representative can provide you the permanent license file, you must supply the representative with the following:

An identification code for the voice mail domain

The platform on which you are running your system

The number of mailboxes (seats) you require

The number of TTS sessions you want enabled

To install a license file:

Copy the license file to a temporary location on the MAS or to another location accessible from the Voice Mail System Configuration application.

Start Voice Mail System Configuration.

For the procedure to start Voice Mail System Configuration, see Starting the Voice Mail System Configuration application.

Under Voice Mail Domains, select the voice mail domain for which you want to install the license file.

You may need to expand the voice mail domain tree hierarchy to see the Licensing entry.

Right-click Licensing.

From the popup menu, click Import License...

The system starts the License Import Wizard.

Follow the on-screen instructions in the License Import Wizard...

(Only if your license files have changed your TTS session settings) Stop and restart the MAS.

For information about TTS session settings, see Distributing TTS licenses across MASs. For the procedures to stop and restart the Messaging Application Server service, see Stopping and restarting the MAS service.

Verify that the file has been installed correctly by viewing licensing information and verifying that the values have changed (see Viewing licensing information).