Configuring MAS serviceability

Serviceability in Avaya Modular Messaging refers, among other thing, to the ability of the MAS to generate logs and notifications related to system errors and alarms. Notifications can be sent out automatically to a designated support site, either Avaya Services, your own network management system (NMS), or a trusted business partner. These notifications are sent out using either the Avaya Initialization and Administration System (INADS) or by means of SNMP traps to a network management server.

If you are using INADS for sending and receiving error and alarm notifications, then you must configure the system at both the voice mail domain and the MAS level. For information about serviceability administration at the voice mail domain level, see Configuring serviceability.

Use the Serviceability - [MAS] dialog box to configure alarm notifications for INADS at the MAS level. This dialog box has only one tab, the General tab.

To display the MAS Serviceability dialog box:

In the Voice Mail System Configuration window, click Message Application Servers.

Note: You may need to expand the tree to see the MAS you want.

Click the MAS you want to configure.

Double-click Serviceability.

The system displays the Serviceability - [MAS] dialog box, which has only one tab, the General tab.

To configure MAS (INADS) serviceability properties:

Configure the following fields:

COM port: Select from the drop-down menu the COM port you want to use for sending and receiving alarm notifications.

Phone number: Enter the telephone number of the INADS system to which you want to send alarm notifications.

Valid values for this field include:

Numerals 0 through 9

W, which instructs the system to wait for a dial tone

, (comma), which creates a pause

* (asterisk) or (#) pound sign, both of which signal trunk or feature access codes

Modem setup: Enter the modem initialization (setup) string required for the modem to make the alarm notification calls. If you do not know what this is, consult your modem documentation or contact your technical service representative.

Click OK.