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Home   >   MAS Administration   >   Creating a working copy of the prompt file

Creating a working copy of the prompt file

You store customized prompts in the prompt file in the MAS directory. This file is called CustomPrompts.OVF. Before you record customized prompts, you must create a working copy of this file. We strongly recommend that you create a backup of the working copy before you record or edit your customized prompts. That way, you can recover from any editing mistakes by using the backup file.

Important!   CustomPrompts.OVF contains prompts that you can modify. All other files with the OVF extension contain standard system prompts. These files should not be modified.
Note: If you are upgrading from an earlier version of the software, English3.OVF is renamed CustomPrompts.OVF. Any changes that you made to English3.OVF are retained.

To create a working copy of CustomPrompts.OVF:

  1. Locate an MAS in the voice mail domain.
  2. Stop operation of the MAS.

    3. For the procedure to stop the MAS service, see Stopping and restarting the MAS service.

  3. Locate and make a working copy of the CustomPrompts.OVF file.

    4. The MAS directory containing the prompt files is specified at installation.

  4. If required, change the audio format.

    5. For more information, see Changing the audio format.

  5. Make a backup of the working copy.

    6. We recommend that you name the file CustomPrompts.OLD.

  6. Restart the MAS:

    7. For the procedure to restart the MAS service, see Stopping and restarting the MAS service.

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