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Home   >   MAS Administration   >   Recording customized prompts

Recording customized prompts

Before you can record a customized prompt, you must create a working copy of the CustomPrompts.OVF file. For more information, see Creating a working copy of the prompt file.

Important!   Use the working copy of CustomPrompts.OVF when recording and editing your customized prompts. Ensure that the OVF file is saved in the audio format that you are using.

To record a customized prompt in Visual Voice Editor:

  1. Click File > Open, or click the Open icon.
  2. Locate and open your working copy of the CustomPrompts.OVF file.

    3. For more information, see Creating a working copy of the prompt file.

  3. Click Edit > Insert.

    4. The system displays the Goto/Insert Prompt dialog box.

  4. Enter a unique number for the prompt.
  5. Click OK.
    6. Note: You will need the prompt number when you configure the prompt for the voice mail domain as described in Configuring customized prompts.
  6. Click Comment and type the prompt text. Edit the text as you would with a word processor.

    7. You can use the Cut, Copy and Paste commands on the Edit menu.

  7. Verify that the correct audio device is selected.

    8. For more information, see Setting up the audio device.

    Note: To quickly change the audio device for recording customized prompts, right-click the telephone or multimedia icon, and click 1 Multimedia, or 2 Telephone.
  8. Click Sound > Record, or click on the Voice Player.
  9. Record your prompt, as follows.
    • If using local multimedia, begin speaking into the microphone.
    • If using the telephone, pick up the receiver when the telephone rings, and record the prompt after the tone.
  10. When you are finished, click Sound > Stop, or click on the Voice Player.
  11. Play back your recording to verify that it is what you want.

    12. For more information, see Playing customized prompts.

  12. Once you are satisfied with the recording, click File > Save, or click the Save icon.
  13. If you want to record more prompts, repeat Steps 3 through 11.
    14. Note: When you have finished a recording or editing session, click File > Compact. This removes extra data and unused space in the file that may result from some editing operations.
  14. Copy the changes to the prompt file across all MASs in the voice mail domain.

    15. For more information, see Copying changes across MASs.

  15. Configure the customized prompts for the voice mail domain.

    16. For more information, see Configuring customized prompts.

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