Adding application nodes to a caller application

An application node is a menu item within a caller application. Application nodes are accessed when the caller presses an associated key. For example, “For Sales, press [1]”, where the call is routed to the sales department when the caller presses [1].

An application node must have an associated action. For example, you can use it to transfer the caller, disconnect the caller, or route the caller to another application node.

A caller application may have thousands of application nodes. However, we recommend that you limit a caller application to three or four menu levels for reasons of usability.

To add an application node in Caller Application Editor:

In the console tree, do one of the following:

Click the caller application to which you want to add an application node.

If you are adding a submenu to an existing application node, click the application node.

Click Action > New > Application node, or click the New icon

The system displays the Add Node dialog box.

Complete the following fields:

Name Enter a node name.

Action type Select the action type. You can select from:

— Menu (default)

— Transfer

— Goto

— Conditional goto

— Send message

— Termination

For information on selecting an action type, see Assigning actions.

Key press Displays the access key that will be used by callers to activate the action described in this application node. You can change this key if required.

Note: You can change the access key at any time. For more information, see Changing the access key assigned to an application node

Description Enter a short description of the menu (optional).

Click OK.

The system displays the new application node under the selected caller application or application node.

If you have assigned a menu action to the application node but have not assigned any child application n nodes to the menu, the application node icon appears as a warning . This indicates that the caller application is incomplete.

If you have assigned an invalid action to the application node, the application node icon indicates that the action is invalid . You cannot save a caller application that contains invalid application nodes.

Repeat Step 2 through Step 4 to add more application nodes to the caller application.