About associations

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About associations

Associations are the links between a deployed caller application and the information used to access the caller application from the TUI. Associations enable the system to launch a caller application if one or both of the following launch conditions are met:

A caller enters an identifying number (ID number) when prompted by the automated attendant. The ID number appears to the caller as a mailbox number.

A call is made to a specified direct dial number or extension number (Called number).

When you create an association, you must configure at least one of these launch conditions. If you configure both, meeting either condition will launch the caller application.

An association can launch only one specified caller application. To help you identify the association, you assign a name to the association.

With associations, you can do the following:

Re-use deployed caller applications for different situations (see Re-using deployed caller applications).

Create or delete associations (see Creating and deleting associations).

Assign ID numbers for each association (see Using ID numbers for associations).