Introduction to viewing operation history events

An event is any significant occurrence in the voice mail system that is of interest to an administrator for diagnostic or reporting purposes. Events are generated by the various MAS components, for example, a Call Waiting state generated by the telephone user interface.

The tracing system includes the following storage areas:

Operation history database

A temporary storage area for events that are generated by the voice mail system. The database is purged periodically. The Operation History Viewer is used for viewing events in this database.

Transaction database

A more permanent storage area for voice mail system activity. The Reporting Tool is used for extracting information from this database. For more information on the Reporting Tool, see Reports.

Before you begin

Ensure that operation history collection is enabled for the voice mail domain. For more information, see Enabling collection of operation history events.

Understanding session files

You create a session to restrict the number of events displayed by the Operation History Viewer to only those that meet your criteria. You can use Operation History Viewer to view:

Live events as they are generated and added to the operation history database

Historical events stored in the operation history database

You can create two types of session files:

Session file (.ssn)

You create a session file when you want to save only a session's properties. You can modify the properties to create different event viewing scenarios.

Snapshot file (.snp)

You create a snapshot file when you want to save a session's properties and the event data matching these properties. The system purges the operation history database periodically. However, by creating a snapshot file, you can keep the event data for as long as you require.

Starting Operation History Viewer

To start the Operation History Viewer, click Start > Programs > Avaya Modular Messaging > Operation History Viewer.

If most menus and commands in Operation History Viewer are unavailable on starting, you may need to select a data source. For more information, see Selecting a data source.

Note: We recommend that you do not run multiple instances of Operation History Viewer at the same time to access the operation history database for a single voice mail domain. This has a detrimental effect on the performance of all Operation History Viewer applications that you are running.