Configuring Avaya Modular Messaging basic information

Avaya Modular Messaging basic information includes voice mail user defaults, such as mailbox number, extension number, and numeric address.

To configure basic Avaya Modular Messaging information:

Complete the following fields on the Modular Messaging property page, as required.

Voice mail domain Displays the voice mail domain you are currently administering. To change the voice mail domain, see Moving subscribers to a different voice mail domain.

Note: Local mailbox numbers cannot begin with 0 (zero). This is because 0 has special functionality in the TUI.

Extension number Enter the subscriber’s telephone extension number. The default is blank.

You can also click Options to enter one or more secondary extensions. A secondary extension allows a subscriber to handle calls from different types of callers in different ways. For example, the subscriber may have a publicized number for outside callers that has different greetings than the greetings recorded for the number used by inside callers. See Configuring a secondary extension.

Mailbox number Enter the subscriber’s mailbox number. The default is blank. We recommend that you make a subscriber’s mailbox number the same as that subscriber’s extension number. For guidance on setting up a mailbox numbering scheme, see the Avaya Modular Messaging Concepts and Planning Guide.

Numeric address Enter the subscriber’s numeric address. A numeric address uniquely identifies a subscriber in the organization. For example, a numeric address may be an employee telephone number or social security number. The length of a numeric address must not be the same as the length of a mailbox number. The default is blank.

If you are using Octel Analog Networking, the numeric address length must not exceed 10 digits. For guidance on setting up a numeric addressing scheme, see the Avaya Modular Messaging Concepts and Planning Guide.

Numeric password Enter the password for the subscriber.

Note: If the Minimum Password Length setting is configured as zero in the Voice Mail System Configuration application, a blank password is valid. However, for security reasons, we do not recommend doing this.

Personal operator Enter the mailbox number of the subscriber’s designated personal operator. When callers request operator assistance during the times that the personal operator mailbox is active, the system transfers them to the extension associated with this mailbox. If this field is left blank, the system transfers callers to the default receptionist mailbox number. The default is blank.

The times that the personal operator mailbox is active are determined by the currently selected personal operator schedule. For more information, see Selecting a personal operator schedule.