MAS - CA - Procedure - Planning Your Caller Applications

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MAS - CA - Procedure - Planning Your Caller Applications

Avaya recommends that you use the following techniques to plan your system’s use of caller applications before using the Caller Applications Editor to create and deploy them.

Note: For some detailed examples of caller applications, see MAS - Examples of Caller Applications.

List the Desired Behaviors for your System:

Exactly what do you want your system to do and how you want it to behave?

What do you want callers who reach your system to experience?

What kinds of choices do you want to give them, and at what level?

How many menu levels do you want to offer?

Create a Flow Chart of the Caller Application

Create a flow chart or diagram to enable you to trace the caller experience and all possible options. It also helps you determine where you will need to record and use prompts.

Plan your prompts

Create a chart or spreadsheet to list and describe the prompts you think you will need. Also assign an ID number to each prompt.

Note: Only one prompt can be assigned to a given node. If you have a node in which you want to make several menu options available to callers, you must include the information for all those options in a single prompt to be assigned to that node.

Setting Up Your Targets

If you know that one or more of your caller options will be redirecting the caller to an extension or mailbox within the system, you must set up that extension or mailbox on the system first.

If you know that your caller application will be redirecting the caller to another caller application, you should create the secondary caller application first.

MAS - CA - Procedure - Planning Your Caller Applications

List the Desired Behaviors for your System:

Create a Flow Chart of the Caller Application

Setting Up Your Targets

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